Luther Family Ford - Service Center

BRIAN WAS GREAT TO DEAL WITH, THE TECHNICIAN FORGOT THE ADDITIVE IN MY REAR DIFF, BRIAN MADE IT RIGHT, PLEASANT TO DEAL WITH. ADDITIVE IN MY REAR DIFF, BRIAN MADE IT RIGHT, PLEASANT TO DEAL WITH. More

Not happy.. your extended warranty is xxxxxxxxx. I've had trouble with the convertible top from when I bought the car new and now its not covered. That's xxxxxxxx. had trouble with the convertible top from when I bought the car new and now its not covered. That's xxxxxxxx. More

Always feel that they are very professional & honest with a person, and keep you updated! a person, and keep you updated! More

Everything went good! Everyone was very helpful! The service was done in a very timely manner. service was done in a very timely manner. More

They where great kept.me up to date and had my car done by the end of the day by the end of the day More

Service department makes my decision to change from a GMC to FORD and great decision. to FORD and great decision. More

Good service quickwore mask after told that my husband had pulm fibrosis. Should ask and put it in the comments of the appt. they are getting in and out of the cars without a mask So then we are left with had pulm fibrosis. Should ask and put it in the comments of the appt. they are getting in and out of the cars without a mask So then we are left with cleaning More

Weird first impression with the service guy who greeted me. I have never been to your service shop before and didn’t know where to go. I had an appointment for 8:15AM. So I got in line. The guy who came ou me. I have never been to your service shop before and didn’t know where to go. I had an appointment for 8:15AM. So I got in line. The guy who came out told me it was going to be a 2 hour wait. He was slightly annoyed to begin with. He told me he had to repark my van. He tore through the parking lot super fast having no regard for the equipment inside my work van. Apparently I was in the oil change line, I thought it was just the line for your services. Didn’t know there were separate lines. He came back wanting to do paperwork which confused me because I had done that before hand when I made the appointment. I told him I had an appointment, he became extremely embarrassed but still wanted to make the problem about me. Just a weird experience. Not sure why he didn’t just ask me what I needed or how he could help me. He could have avoided all the unnecessary confusion. Wasn’t sure if I was going to complain or not. But I think he needs to know that he needs to be more careful with peoples stuff. And to just ask questions before getting annoyed with people. More

No fault of of Luther, but after some recall work the backup camera is not functioning. Waiting on fox from Ford to resolve issue. backup camera is not functioning. Waiting on fox from Ford to resolve issue. More

Welcoming by staff. Upfront and honest about pricing. Kept me updated in a timely manner Kept me updated in a timely manner More