Luther Family Ford - Service Center

We were in a very difficult situation with a different auto shop making a significant mistake which caused a lot of distress with our family. Steve helped us, and provided immediate knowledge and understa auto shop making a significant mistake which caused a lot of distress with our family. Steve helped us, and provided immediate knowledge and understanding to our situation. We felt fully heard at ford, and we were able to receive the parts and they were installed way ahead of what we had expected! Beyond grateful! More

They always are nice and willing to help with anything They explain things in detail and help understand what's wrong They explain things in detail and help understand what's wrong More

Took a long time to get the part but Steve was good about explaining and keeping me updated. I was told that I would qualify for the Ford loyalty assistance with this fix and I was disappointed that the lady explaining and keeping me updated. I was told that I would qualify for the Ford loyalty assistance with this fix and I was disappointed that the lady I checked out with did not seem to know what was going on with that or have any idea what I was referring to. Otherwise, a very good experience. More

Thanks for the quick service and troubleshooting suv apps and my next scheduled appointment in the coming weeks. and my next scheduled appointment in the coming weeks. More

Why am I being forced to write in this survey? Seems odd is all I’m saying Seems odd is all I’m saying More

On 11-30-23 We needed the drivers front inner transmission axle seal replaced. Since it takes over a month to get in for repairs, I cleaned up the area so no more oil would fly all over underneat transmission axle seal replaced. Since it takes over a month to get in for repairs, I cleaned up the area so no more oil would fly all over underneath the vehicle like it was doing. It was wet around the area but not like it was initially. So, when we dropped the vehicle off, they sent pictures of all the outer axle areas and not the area where we showed them the leak. I'm assuming they had taken the vehicle out of the shop already. When I wanted Steve Fisher to call me so I could tell him they did not look in the right area, he very rudely said I did no justice cleaning the area up so they can't fix it today. This is why we have warranty, and I'm sure he felt stupid getting caught in his smart alec answer back to me. He obviously was having a bad day, and he should have stayed home. I then immediately made another appointment which is another month and I told him I will bring it up there again to get fixed. So, if you have oil leaks on your vehicle, go to another dealership. Steve Fisher, if you get him as your advisor will not fix it!! Also, Jennifer Brinkman, the service manager was supposed to call me, and she has not. I think they are all feeling pretty stupid on this whole situation. More

This was my first visit to this dealership and very happy with the service and the speed in which everything was done. with the service and the speed in which everything was done. More

Excellent work and stayed in touch while my car was there having work done to it. having work done to it. More

Thank you for working me in to the schedule and thorough review of the problem. review of the problem. More

This is the fifth vehicle we’ve purchased from Luther, specifically, Terry Wicklow. From reception to service, sales and finance, we are always treated with exceptional customer service. We haven’t and w specifically, Terry Wicklow. From reception to service, sales and finance, we are always treated with exceptional customer service. We haven’t and will never shop for or our service our cars anywhere else. More