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Luther Family Ford - Service Center

Fargo, ND

4.3
2,825 Reviews

2,825 Reviews of Luther Family Ford - Service Center

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September 03, 2022

Prompt, good communication about needed repairs and estimate was right on target with final cost. More

by sengum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2022

Quick service that covered the bases and got me in and out of there quickly at a lower price than many places. Also took the time to go over recalls for vehicle without trying to sell additional services More

by Medic818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luki Pusey
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2022

I am always well taken care of at Luther. The service department is top notch. More

by nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2022

I had a short wait and very courteous service! I will be back again Thanks More

by Deadeye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kotschevar
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2022

Great service. Thank you. Fixed tire, changed oil, and fixed my turning light. Gave me a quote for new tires More

by Steiner1723
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Hasbrouck
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2022

I’ve done business here for years. Always happy with the job that they do. Excellent work and always backup that work. More

by ejnerby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2022

This is the second recall in a row where my windshield wipers are installed incorrectly. Now I have to schedule time off of work again to get it fixed. It always seems when I go in there that I'm a burden More

by HALVY_1983
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't recall the names. Lady isn't on the list.
Sep 01, 2022 -

Luther Family Ford responded

I would be happy to offer vehicle pick up and delivery to rectify this concern but I would need your information. Please reach out to the service advisor involved in the repair or myself directly. Jennifer Brinkman 7012774150 service@lutherfamilyford.com

August 31, 2022

Great service. I never feel like I am being sold something I don't need. They stand by their service and if something doesn't work out they will do their best to More

by HLYAJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2022

They were easy to work with and completed all necessary checks in regards to my oil change. More

by tl6197
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luki Pusey
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2022

Service was fine with one exception. Failure to reinstall or adequately instal retaining screws in splash gaurd causing splash guard front to drop on ground and scrape causing me to try More

by Rkkraft
Recommend Dealer
Yes
Employees Worked With
Don't remember
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