Luther Kia of Bloomington

My maintenance service visit was great, quick, friendly, & thorough. And I enjoyed their new space while waiting for my service in a fantastic atmosphere. & thorough. And I enjoyed their new space while waiting for my service in a fantastic atmosphere. More

Excellent service! Prompt, courteous and beyond our expectations.. We look forward to using them in the future. Prompt, courteous and beyond our expectations.. We look forward to using them in the future. More

Awesome service department! Very efficient and takes the time to explain everything so I can understand what is needed with my car. Very efficient and takes the time to explain everything so I can understand what is needed with my car. More

I own a 2025 Kia Sorento Hybrid. We are very Pleased with the Car. We have Dealt with Mr. Dan Dingman the General Manager, who does an outstanding job with his customers, sales sta We are very Pleased with the Car. We have Dealt with Mr. Dan Dingman the General Manager, who does an outstanding job with his customers, sales staff, finance and service. We have been so pleased with the new facility and all that it provides for a wonderful car experience. Recently I had an accident where I ran over a metal object that punctured the battery, dislodged the exhaust system and caused undercarriage damage. I had my USAA insurance company tow the car to Luther Kia and from there I was directed to Mr. Jeffrey Mattson a Service Advisor. He took over and handled all the details of working with my claims adjuster and everything required to get the car back in working order. He kept me informed of all they were doing to get the parts ordered, a service time for competition and handling all the paperwork involved. I can only repeat what I've stated previously, the Service and Response to me as a customer has been Customer Outstanding. In the middle of dealing with my car issue they relocated from their old building into their new facility and from my perspective it was a seamless transition. The service and customer relations were outstanding in every way. You should be very pleased with all that Mr. Dingman and the staff at Luther KIA to provide the best experience possible for me and my family. Thank You for the opportunity to congratulate everyone for a Job well done. Scott P. Deming More

Spencer made sure that the work order was correct. He told me about pricing upfront, and did his best to make sure I understood everything. He told me about pricing upfront, and did his best to make sure I understood everything. More

CONSISTENT great service. Punctual. Courteous professional staff. For these reasons I am a repeat customer. Also the new facility is outstanding. Punctual. Courteous professional staff. For these reasons I am a repeat customer. Also the new facility is outstanding. More

Jeff was absolutely amazing to work with. Great over the phone, better in person. Glad I choose this dealership. Great over the phone, better in person. Glad I choose this dealership. More

In August 2025, I brought my 2016 Kia Sorento V6 to this location because the Check Engine light was on. They identified code P0132, changed the oil, cleared/reset the code, and released the vehicle. In my location because the Check Engine light was on. They identified code P0132, changed the oil, cleared/reset the code, and released the vehicle. In my opinion, they did not meaningfully diagnose the root cause of why the Check Engine light came on. The vehicle seemed okay for a while, but the problem later came back. After that, an independent O’Reilly scan showed a much more serious engine-fault picture, including misfire and timing/camshaft correlation codes. The vehicle later went into limp mode on the highway while I was driving it to another Luther Kia service location. That later Luther location documented that the engine was approximately 4 quarts low on oil in a system that holds about 6.5 quarts. This made the earlier handling by Luther Kia Bloomington even more concerning to me. They had the vehicle first, saw an engine-related Check Engine condition, but the issue was effectively cleared/reset instead of being seriously investigated. My concern is not that an older vehicle had a problem. My concern is that I went to an authorized Kia dealership with a Check Engine issue, and the vehicle was released without a real root-cause diagnosis. That initial “clear/reset and send it out” approach created major problems for me later and left me feeling that serious engine concerns were not handled with the care they deserved. After this experience, I will not use Luther Kia Bloomington or any Luther-affiliated service department again. I previously trusted the Luther network with this vehicle, but that trust is gone. To me, this was the first missed opportunity to catch a serious engine problem. Instead of treating the Check Engine light as a warning sign that needed root-cause diagnosis, the issue was cleared/reset and the vehicle was released. That decision created enormous problems for me later. More

Jeff was helpful as always and took excellent care of me and my car problems. and my car problems. More

Schedule process was easy, got slot within week. At dealership service, my advisor Jeff was exceptional, he knows exactly a customer needs to know from car service prospective. It was my first visit At dealership service, my advisor Jeff was exceptional, he knows exactly a customer needs to know from car service prospective. It was my first visit and never occurred to me at once that I am left alone at any stage. It was around an hour and got car back with oil change and pre full regular inspection. I had maintenance insurance on my car and Jeff took care everything from insurance claim prospective. I just gave him insurance company phone number and he explained well to me by showing what my insurance is covering. He is very kind, knowledgeable and respectful individual an always ready to help and support More