Luther Kia of Bloomington

Oscar Diaz did an absolutely outstanding job and deserves the highest praise. He is incredibly knowledgeable and clearly knows exactly what he is doing. From start to finish, Oscar was friendly, professional the highest praise. He is incredibly knowledgeable and clearly knows exactly what he is doing. From start to finish, Oscar was friendly, professional, and genuinely caring. He made me feel valued as a customer and took the time to listen to my concerns without rushing me. Oscar went far above and beyond what I expected. He explained everything thoroughly in a way that was easy to understand, kept me updated throughout the entire process, and made sure all work was completed correctly. His communication was excellent, and his attention to detail gave me complete confidence in the service being provided. It is rare to find someone who takes such pride in their work and truly cares about delivering great customer service. Because of Oscar’s exceptional dedication, my experience at Luther Kia of Bloomington was nothing short of excellent. He turned a routine service visit into a truly positive experience. Oscar’s professionalism, kindness, and commitment to excellence are the reasons I would confidently return and recommend Luther Kia of Bloomington to friends and family. He is a tremendous asset to the dealership and should be recognized for his outstanding service. More

just nowNew-Edit Delete Brought my car in to get fixed and from my phone call Ermias to my in person encounter WOW just WOW. You guys are beyond lucky to have him part of your team. not only did he help and from my phone call Ermias to my in person encounter WOW just WOW. You guys are beyond lucky to have him part of your team. not only did he help calm my nerves due to poor past experiences and customer service or lack of at other dealer ships i was nervous but he answered all my question in detail slowly and in English language not the big word stuff he laughed at my horrible jokes. and had me in and out in a decent time . I will now be a forever customer with Bloomington Kia . and again please employee of the year goes to this young man people like him are rare . he is so well mannered as well just WOOOOOOOW ! More

Previously Luther Kia of Bloomington received a A plus rating when I bought the car. The second time I came in to get the paint protectsnt put on my car they said to drive to the dealership and they woul rating when I bought the car. The second time I came in to get the paint protectsnt put on my car they said to drive to the dealership and they would get it to the other place. When I arrived they wanted me to take ot there. I am not used to driving in the Twin Cities so driving it to a place 20-30 minutes away was unacceptable. They ended up driving the car along with me to the service place. The service place said it might not get done because late. But it was not late. I made it to where I was told to go on time. So the second situation gets a C plus. The last issue has been horrible. I went to a Kia dealer not Luther Kia and got my oil changed. They either did not know how to reset the oil or just did not do it. I asked Luther Kia for help and they tried. Unable to do it even tho I followd their dorections. Took car to a local dealership and they reset it 1st time they did the oil but not the second time. The guy working the second time said it was greyed out and could not do it. I asked Luther Kia of Bloomington to talk to where I got my oil changed and help them do it. They refused me by way of text after me calling two times. I gave Luther Kia of Bloomington a A plus when I bought the car but now they get a F. I want to change the F back to a A plus. But they said they would no longer try to help with the dituation. I am not great woth cars. I wanted them to help the dealership where I go locally to do it and they refised. I am not stupid. I am a professional. So it is hard for me and if it hard for other dealerships that change oil then they should help the other dealership do it and not tell me not to ask for help. More

8:45AM: My son took his 2019 Kia into Kia of Bloomington (KoB)a few weeks ago for a scheduled factory recall service and found out they ran out of the parts, so he had to reschedule for 5-30-24. On Friday 5 (KoB)a few weeks ago for a scheduled factory recall service and found out they ran out of the parts, so he had to reschedule for 5-30-24. On Friday 5-31-24 he got his car back and noticed on Sunday that antifreeze was spraying and dripping out on his exhaust manifold, leaving very little antifreeze left in the radiator. We called KoB on Monday morning and was told that we could bring it back in on June 13th, 10 days away with no car to use. I am stunned that KoB doesn’t jump on this situation immediately. Due to their repair work, it has been a big inconvenience to us, and it could have and still could result in a much bigger repair, if the engine ran out of antifreeze and lock up. My expectations were thinking they would say how sorry they were and send out a tow truck, so the situation doesn’t get worse and get us in right away. Who knows, maybe they will surprise us yet by doing the right thing. 3:30PM, car is fixed. They did do the right thing. Oscar Diaz, the original advisor called me back within an hour or so this morning. He said to bring it in and they would take care of it, and they did. We still need to pick the car up, but Oscar assured me that it is now fixed correctly. Thanks Oscar! More

I did not have an appointment. My power steering hose was leaking. I stopped by the dealership. I was desperate. Even though I did not have an appointment, Mr. Mattson accepted My power steering hose was leaking. I stopped by the dealership. I was desperate. Even though I did not have an appointment, Mr. Mattson accepted my car. I explained the problem. Mr. Mattson offered to look at my car. Mr. Mattson is a perfect human being, and a superb service adviser. He said that this could be a $600 repair, and he added," let's see what we can do". He looked at my car and called upon a technician. The technician's name is Mr. Tristan. He started looking at my car. While I was talking with Mr. Mattson, the technician returned and said," the problem is fixed". I could not believe it. My leaking hose was fixed. In addition, Mr. Mattson did not charge me. Mr. Mattson and Tristan are great human beings and really knowledgeable. I can only say, "Mr. Mattson, thank you, and Mr. Tristan, thank you." Thanks to Kia of Bloomington. More

It's just been a blessing to feel like they care. It's refreshing and professional and I didn't feel pressured or disrespected. The service department was kind and understanding. I called 5 Kia's and It's refreshing and professional and I didn't feel pressured or disrespected. The service department was kind and understanding. I called 5 Kia's and drove an hour and a half because they answered all my questions and I just felt safe to work with them and I could trust they were intelligent and straightforward... More

You guys did a very good job on my car and the service guy was awesome. guy was awesome. More

I had a great experience. They very helpful and helped problem solve in order to take care of us. They very helpful and helped problem solve in order to take care of us. More

We like this location. The people are very nice to deal with and quick service. The people are very nice to deal with and quick service. More

They contacted insurance for us, and kept us updated on the process and progress of repair. the process and progress of repair. More