Luther St. Cloud Honda

Routine service and warranty issues Had the 17 Pilot in for routine service and two warranty issues. First issue was a repeat complaint about the nav system going to black screen withou Had the 17 Pilot in for routine service and two warranty issues. First issue was a repeat complaint about the nav system going to black screen without warning. There is no pattern to this, but when you are following nav directions through a huge metropolitan area it’s very upsetting. I’ve noted this defect in my last two annual Consumer Reports member surveys. Still no solution. Second issue was failure of DVD system to advance to feature movie from in-dash controls. Finding out that the system requires use of the back seat remote is stupid design for families with kids too small to operate the control. Owners manual for this vehicle is the worst I’ve seen in 50 years of car ownership-this issue should have been spelled out so that owners don’t have to waste the service department time explaining it. More

Good experience It was easy to make an appointment, quick check in, and kept up to date on progress of car. Very nice waiting area to relax and really liked the kids It was easy to make an appointment, quick check in, and kept up to date on progress of car. Very nice waiting area to relax and really liked the kids waiting room. More

Oil change and brakes Great communication from staff, excellent service, wait time not too long, waiting area clean and comfortable with amenities, staff very polite, price Great communication from staff, excellent service, wait time not too long, waiting area clean and comfortable with amenities, staff very polite, prices are a bit high More

Great Service The service center is always helpful and friendly. If I have any questions they are always quick to find the answers for me. The shuttle service makes The service center is always helpful and friendly. If I have any questions they are always quick to find the answers for me. The shuttle service makes getting my vehicle worked on convenient for my busy day. More

Convenient They provided me with a nice loaner car so they could take the time to best determine the issue I was having with my Honda. They provided me with a nice loaner car so they could take the time to best determine the issue I was having with my Honda. More

Mostly satisfied I was happy with my initial service, but had to bring my car back 3 days later as the problem was not fixed the first time. Staff was very friendly an I was happy with my initial service, but had to bring my car back 3 days later as the problem was not fixed the first time. Staff was very friendly and professional and I was provided a loaner car. More

Warranty brake repair I came in the shop for warranty service on my brake calipers. It went smoothly, I was informed along the way, and I didn't have to pay a thing. Employ I came in the shop for warranty service on my brake calipers. It went smoothly, I was informed along the way, and I didn't have to pay a thing. Employees were helpful and clear and didn't push anything unnecessary. More

Perfect dealership to buy a new car. Very kind and helpful people who work there. They explained everything that I needed to knew about there services, cars that fit buy needs and budget Very kind and helpful people who work there. They explained everything that I needed to knew about there services, cars that fit buy needs and budget. More

Oil change The oil change was completed to our satisfaction! We would take our car again . We made our appointment by phone and the service was completed very g The oil change was completed to our satisfaction! We would take our car again . We made our appointment by phone and the service was completed very good! Thank you! More

Awesome We were driving across the country and needed service. We scheduled with Luther Honda and we’re thrilled with the experience. Pleasant, efficient serv We were driving across the country and needed service. We scheduled with Luther Honda and we’re thrilled with the experience. Pleasant, efficient service in an immaculate environment. My husband and I joked that we should have slept there rather than in the sub-par hotel we stayed in! More