M.K. Smith Chevrolet

Seemed tome to be jerked around for 3 weeks Took my truck in because it filled with water on the drivers side when it rained. Told it would take about 5 days, no problem understand disassemble s Took my truck in because it filled with water on the drivers side when it rained. Told it would take about 5 days, no problem understand disassemble search, repair, reassemble etc. I get that. At the end of that week I heard nothing until I called on Monday the following week and was told that the body shop was slammed with work on 2020 recalled vehicles and it would be a day or two more ok. Never heard a word until I called a day or two later and was told they were working on it but couldn't find the problem. I started calling daily and  started getting the feeling of a run around. Finally I called and they and said it couldn't be worked on because the  mechanic took the day off and wouldn't be back until Monday 3 more days. Called on that Monday afternoon to see what was up, now remember I did get call backs but never was called , to say that the truck would be ready the next day . Well it wasn't Then I got mad. Now remember this is now the 3rd week you had it. Well I accused that the body shop was jumping around and putting me off for  more "urgent" matters. I said what is the flat rate to put the interior back in I'll bet its not 2 days. Finally 3 weeks to the day she called and said it was ready but they couldn't find the problem. What do you know about that More

Even though I had an appointment had to wait over 3 hours fo In my opinion oil change took too long and the service man was not helpful, the clerk had to get my paperwork to finish up , she said I was there too In my opinion oil change took too long and the service man was not helpful, the clerk had to get my paperwork to finish up , she said I was there too long ? More

They work fast are are very hospitable. Some places take hours to do simple things like oil changes. This one gets you in and out fast. Some places take hours to do simple things like oil changes. This one gets you in and out fast. More

Awesome people! Best car buying experience ever, quick, professional with a smile and most important, Painless! Thank you Oscar for making sure my baby girl got ever Best car buying experience ever, quick, professional with a smile and most important, Painless! Thank you Oscar for making sure my baby girl got everything she wanted.. Jovie in finance was Awesome and quick as well. Kristi Murrieta More

Happy customer I start going to M.K.Smith Chevrolet in January 2018, to have my cars service. I must say the service is outstanding, everyone goes out of their way I start going to M.K.Smith Chevrolet in January 2018, to have my cars service. I must say the service is outstanding, everyone goes out of their way to take care of you. I am always greeted with a friendly smile, and kept up on the progress of my vehicles through a txt, which I think is great. Even Cashier is outstanding. I have grown to two other Chevrolet Dealership, I was not satisfied at all with the service, a plus that I like that M.K. Smith do their best to have my vehicle service in a timely manner. More

Service Department---Gary Garvette Gary provided outstanding customer service during my most recent visit by calling me on the date and time promised. This is the 1st time a service pe Gary provided outstanding customer service during my most recent visit by calling me on the date and time promised. This is the 1st time a service person at M.K. Chevrolet has kept there word in the past 2 years. Please hire more employees like Gary More

Estimated time of service completion right on. Had an oil change. Was in and out within the time frame given me. The service manager, Don and the service representative, Robert were both courteous Had an oil change. Was in and out within the time frame given me. The service manager, Don and the service representative, Robert were both courteous and professional. More

worse services ever nothing but problems. services manager Don was rude and did nothing to help fix any problems. got my truck back over a week late and they left parts nothing but problems. services manager Don was rude and did nothing to help fix any problems. got my truck back over a week late and they left parts lose had to take it to another dealer 130 miles after picking it up to be fixed right. More

Never go here! Went here for a warranty covered repair. On the first visit they had to order the part.. Was contacted a wk later when the part arrived and schedul Went here for a warranty covered repair. On the first visit they had to order the part.. Was contacted a wk later when the part arrived and scheduled the appointment for that following saturday. When i arrived i was told i had no appointment and the part wasnt ordered..?? Of course the service advisor who arranged all this was not there...complained to service manager and left. On the following monday at 730am the service advisor who had originally scheduled me called and started yelling and screaming at me... absolute joke.... never go here!!!! More

Door to door service Christina Marris the internet sales manager was easy to communicate with and delivered on what she promised making the sales process quick and painles Christina Marris the internet sales manager was easy to communicate with and delivered on what she promised making the sales process quick and painless. My co-signer couldn't make it to the dealership due to a physical limitation so she came to us! Amazing customer service by recognizing a customers unique situation and need! Good job there! More