Mac Haik Ford Lincoln

Mac Haik Ford of Georgetown has a new customer for life. Marshall Benavides was very knowledgeable and easy to work with. He was quick and stayed on top of every little detail. I live in Alabama so I purcha Marshall Benavides was very knowledgeable and easy to work with. He was quick and stayed on top of every little detail. I live in Alabama so I purchased the vehicle via phone and email without seeing it first, but Marshall was very honest and transparent so I knew exactly what I was getting. Mac Haik Ford of Georgetown is the only dealership that had exactly what I wanted and even added a few accessories I requested with no problem. I am completely satisfied with my purchase and with the staff at Mac Haik Ford, especially Marshall Benavides. He made this the easiest car buying experience. More

Even though Ford unexpectedly deleted features from our order, Mac Haik went above and beyond to compensate us for something they had no control over. order, Mac Haik went above and beyond to compensate us for something they had no control over. More

I went in last week for a check engine problem on my car. Chad had helped a week prior for an oil change and immediately came up to me to offer service. I had a transmission appointment set up with him for t Chad had helped a week prior for an oil change and immediately came up to me to offer service. I had a transmission appointment set up with him for two day later but he went ahead and did transmission work that day. He called me throughout the day explaining what his team was seeing and why it was happening and how to move forward. He was extremely patient with my family as my parents sometimes struggle to understand English. He was extremely proactive with the whole process, finding new ways to help us out more and always making sure to check in with us. For example, my clutch needed to be replaced and at first I thought I had to go back to covert Ford to get it fixed since that’s where I got it fixed the first time however he explained to me that if I sent in the receipt that I got it done at a Ford; mac haik would be able to fix it for me, relieving the stress of having to go covert Ford. He explained the process and although it took a week, i didn’t mind. Before when I went to covert, it took them at least a month. I voiced my concerns about the replacement since we’ve gotten it replaced so many times now, and Chad explained it to me with patience and sympathy. He spent multiple hours a day trying to figure out the warranty on the clutch; contacting covert Ford for me so I didn’t have to worry about doing that. He even took time out of his lunch break to give me call about the status of my car. I’ve always had great experiences at Mac haik Ford, however this time it was even better. I could tell Chad really cares about his customers and goes out of his way to provide above and beyond customer service. This man deserves a raise or a nice lunch at the very least, he’s worked harder than anyone I’ve seen at quick lane or any car center and that’s such a rare thing to see nowadays. More

Angel provided excellent customer service. Finance with Olga was straightforward and helpful. Positive experience. Will return. Finance with Olga was straightforward and helpful. Positive experience. Will return. More

My 2022 Bronco had a recall. I called the dealership and Cowboy helped me from start to finish. He ordered the part on a Wednesday and had it by that Friday. He promptly called m I called the dealership and Cowboy helped me from start to finish. He ordered the part on a Wednesday and had it by that Friday. He promptly called me back to let me know the part arrived and scheduled me to come in that Monday morning so the part could be replaced. I dropped the car off Monday morning at 7:15am and he called me back at 9am to let me know my car was finished and ready to be picked up. This was the BEST experience I’ve ever had with a recall and customer service from a dealership. I truly appreciate how helpful Cowboy was and commend his excellent customer service! Mac Haik Georgetown is lucky to have such a caring employee. I’ll definitely go back for all my car needs to this location. More

They did not look over the vehicle before delivery and somehow put 28 miles on a special order truck. I found out after purchasing the truck that it was not as I ordered it, the dealer sold it to me anywa somehow put 28 miles on a special order truck. I found out after purchasing the truck that it was not as I ordered it, the dealer sold it to me anyway without telling me. I consider that manipulation. More

Rick Krause was fantastic to work with. No BS, great guy who made the experience a quick and easy pleasure. I will go back to him again! No BS, great guy who made the experience a quick and easy pleasure. I will go back to him again! More

Bought a new Maverick. Sully was great to work with. Olga did a great job on explaining warranty/service options. Worked with Jared to get new wheels and a bed cover. He ha Sully was great to work with. Olga did a great job on explaining warranty/service options. Worked with Jared to get new wheels and a bed cover. He had trouble getting the right wheels and parts for the bed cover, but he eventually got everything right. Everyone was great to work with. More

It took awhile but they were super busy but thankfully accommodated for my vehicle. This was great accommodated for my vehicle. This was great More