Madison Honda

An Excellent Used Car Buying Experience I had an excellent experience with Diu Sabani and Madison Honda. I purchased a 2003 Honda Civic from them at the end of May and just concluded a 5000- I had an excellent experience with Diu Sabani and Madison Honda. I purchased a 2003 Honda Civic from them at the end of May and just concluded a 5000-miles cross country road trip, and it runs wonderfully. Diu actually drove down in the car to my house so we could go to an independent mechanic I chose to have him look at it - and when the mechanic saw that the driver's side seat belt buckle was sticking, Madison replaced it with a new one for free. Diu's a great guy and they gave me a fair price for a car that runs extremely well. What more can I say? More

excellent and professional My salesman, Mark Stocke, has helped me with two purchases at Madison Honda. He is the best car salesman I've ever dealt with. Professional, no pres My salesman, Mark Stocke, has helped me with two purchases at Madison Honda. He is the best car salesman I've ever dealt with. Professional, no pressure, calm, always a smile, informative about his product; just the best. Madison Honda is also a top-notch dealership, both in service and in sales. More

Leasing a CRV for my child Car shopping in general can be frustrating, confusing and time consuming. Added pressure to get the darn car as quickly as possible just to keep the Car shopping in general can be frustrating, confusing and time consuming. Added pressure to get the darn car as quickly as possible just to keep the kid from nagging only adds to the frustration! Compound the situation with the desire to structure a one pay lease deal only makes the situation doubly confounding. One would think that if you paid for all the lease payments up front, the manufacturer would give you the best possible lease terms, and would be thrilled to get the money now rather than wait. Apparently car financing people don't look at things the way other, normal, finance structurers look at debt & risk. Madison Honda turned out to be a pretty good experience as they softened the car finance mystery and delivered on the deal terms I desired. It took a bit more time, but in the end everyone walked away happy I guess. More

Amazing! I went to buy a new accord at Madison honda and Jacob feldon the salesman was a pleasure to work with and would recommend him to everyone. He's straig I went to buy a new accord at Madison honda and Jacob feldon the salesman was a pleasure to work with and would recommend him to everyone. He's straight forward and met every need!!! I'm very happy!!! More

Diana Artesona is the best! Went in to purchase 2014 Si. Prior to my visit, I had checked out two dealerships before visiting Madsion Honda. Diana A. and Madison offered me the Went in to purchase 2014 Si. Prior to my visit, I had checked out two dealerships before visiting Madsion Honda. Diana A. and Madison offered me the lowest price. The Si I wanted with all my options was not in stock, so they special ordered my vehicle on May 10th, 2014. Told me up front to expect the car to be delivered in early July. Surprise, surprise I got a call on June 20th that my car was ready to go. This made me very happy as you would expect. When I went to pick my new car up, Diana A. took her time explaining all the options and particularities of the vehicle. It put me ahead of the curve in understanding the cars options. I would like to thank Diana immensely for her assistance and attentiveness. She made me feel great to buy a car from Madison Honda. I will buy again from Madison in the future. More

Friendly, knowledgable and fair sales associate We had a good experience with this dealer. The sales associate was patient and knowledgable. We were shopping around and did not intend to purchase t We had a good experience with this dealer. The sales associate was patient and knowledgable. We were shopping around and did not intend to purchase the car that day, but Jacob was sincere and gave us a fair price. He spent enough time with us and addressed all our concerns. This is our first Honda vehicle, and we are glad everything went smoothly. E.D Morristown resident More

Bait and Switch Last October I had to quickly make a new car purchase, as my old car had a dead transmission that I was not willing to replace on a car with 250k mile Last October I had to quickly make a new car purchase, as my old car had a dead transmission that I was not willing to replace on a car with 250k miles. So, I had the car towed to Madison Honda the day it broke down, and went the next day to buy a new car. When you drive cars until they die, that's how you do it. :) Well, Madison Honda took me for a chump. They tried every low-level, slimeball trick in the book to pry their greedy little hands into my wallet. First, I had to tell the salesperson that was assigned to me (by the service department, mind you...) about 15 times that I was not interested in leasing a car. He pushed so hard on this fact, that his bonus for the year must have been tied to it and I was his last chance. I don't lease cars. I drive them until they die and are too expensive to fix. I finally got that through to him, and came in to test drive a certified pre-owned Honda Accord that I had found online. While taking the test drive, there was a certified pre-owned flag on the same car (remember that). When we went in to negotiate the price, Madison Honda's price was $2,000 OVER what every fair price for that car was listed for. It took me two hours to reach a FAIR price - not even a good deal. I signed a contract for the car, and thought it was all finally over. I should have left. Now it was time for financing. I had done my homework and stopped by my bank to get a pre-qualified 2% interest loan. At Honda, the salesperson came back and claimed a "great deal" with a low monthly payment that was $80 more than I told him I could afford (and what I had worked out prior on my own). I asked what was making the payments so high, and found out that he had added a whole bunch of extra crap that I never even asked for. Gap insurance. Honda Club membership - you name it he added it. Annoyed that I never even asked for the stuff, and that he was dishonorable and did not tell me he added it, I demanded that he take it out. He then fought me for another 20 minutes on it. It turns out, the Finance manager also had a hand in jacking up the monthly payment since he decided that I would enjoy paying double the interest rate I was qualified for. He quoted a 4.5% interest rate, despite my stellar credit. I told him I wasn't paying more than my bank's rate, since I could just walk down the street and get that loan. Magically, after a 20 minute discussion with three managers, they "did me a favor" got me the 2% I was qualified for. Another dishonorable person. I should have left. But, I stayed for some stupid reason. And now the day had just begun. As they were doing 'paperwork,' the salesperson came over and crossed out the certified stamp on the contract (that I just signed) and said, "sorry, we made a mistake, this car isn't certified," and then tried to play it off as if everything was OK. I freaked out. Not only did he make a change to the contract that I had signed, but we negotiated the price over a certified used car. He even Googled the price difference between a certified used car and a regular used car during the negotiations. I was ready to leave, and got up to leave, when the salesperson asked the all important question - "what can we do to make this better?" Well, I ended up getting a FAIR price (not a good price) for a regular used car, and paid $1,500 extra for a HondaCare warranty to make up for the fact that it was not a certified car. I do believe what is described above is the classic case of bait and switch. You advertise a car and pump it up, then jump to a less desirable car and try to keep the price high. In this case it was the same car, but incorrectly advertised and sold as a certified car. I should have left, and gotten a lawyer and called the state authorities. The reason that I was given for the car not being certified is that the dealership didn't want to pay for new tires - and that was the ONLY thing wrong with the car. Yeah, right. Well, within the first week I found out that the brakes and rotors (on a car with 28k miles, mind you) were also shot. I've owned the car for less than a week, and I was already looking at two major repair/maintenance bills. I wanted to buy a certified car so that I could go a year or so without a major repair. After storming into the dealership and making a scene, I got the brakes and rotors replaced for free. This is the only thing they did honorably. I thought all was finally done. Until... they lost my license plates. The plates were supposed to be transferred to the new car, but somehow went "missing." I don't take issues of identify theft lightly, so that was a trip to the police station to file a report of missing/stolen license plates. I thought I was finally done. Until... I had (and still have) MAJOR ENGINE TROUBLE. Thank god I got the HondaCare warranty, cause now the car has a major issue. When I start the engine from a cold start, you hear the engine grind for 5-10 seconds until oil reaches the VTC actuator part. This is, surprisingly, not a recall issue yet. I brought the car in to service and was told that they would need to replicate the issue. The problem is, this only happens on a cold start when the oil has left that part. I would need to leave the car overnight for them to hear the "rattle," and get a loaner car. But, the loaner car is only available as part of the Honda Club that the salesperson had attempted to sneak into the contract when I bought the car. Pissed, I call Honda of America (corporate) and asked what they could do. I found out that my Honda Care warranty covers rental cars. So, this is now the SECOND time Madison Honda tried getting me to join their Honda Club, and is now a duplication of insurance that I already have. UPDATE: I brought the car to Joyce Honda in Denville, NJ. They immediately said the VTC actuator was the reason for the noise, and offered a loaner car for free while the noise was formally diagnosed. It's refreshing to bring a car in for service and not have the service manager look at you like you're an idiot when you describe a very common known issue with this model. I bought this car in October of 2013, and now in July of 2014 I'm still pissed enough over the whole experience to write this. Next time I buy a car I'm bringing my lawyer and recording the entire experience for later review. It won't be at Madison Honda. More

Wonderful Buying Experience at Madison Honda Jacob Felden helped us buy the right Honda Accord at the right price at Madison Honda when we needed it. We were looking to expand our family's very p Jacob Felden helped us buy the right Honda Accord at the right price at Madison Honda when we needed it. We were looking to expand our family's very positive Honda experience with a second Accord in a more recent model year. Jacob found the car we were looking for and provided us with the confidence to make the purchase of the certified model that met our needs. Now we're a two Honda Accord family (both purchased from Madison Honda), and are really enjoying our dependable and stylish transportation. More

Wonderful experience with Jacob! Jacob at Madison Honda was an absolute pleasure to work with while purchasing my new Honda Civic. He was very friendly, knowledgeable, patient and eve Jacob at Madison Honda was an absolute pleasure to work with while purchasing my new Honda Civic. He was very friendly, knowledgeable, patient and even provided a follow-up call after purchasing to see how I liked my Civic thus far. He infomed me that if I had any questions or concerns, not to even hesitate to give him a call or show up. I felt more confident as a new car owner after Jacob went over & demonstrated all of the novel features with me. Thanks to Jacob & Madison Honda, my experience there was stress-free and a pleasurable one. More

Outstanding I worked with Sam Shehata at Madison Honda and am very happy to recommend him as well as the dealer. Everyone there is friendly, reliable and informed I worked with Sam Shehata at Madison Honda and am very happy to recommend him as well as the dealer. Everyone there is friendly, reliable and informed. We went in there for a used (first) car for my college age daughter and were given timely service and attention. We walked out with a nice Civic along with a FIT! That was not expected but the deal was too good to pass up! Go for it! More