Maita Toyota of Sacramento

Regular service maintenance--oil change I take my 20016 Toyota Prius into Maita Toyota about every six months for an oil and maintenance check. For the most part I am always pleased with th I take my 20016 Toyota Prius into Maita Toyota about every six months for an oil and maintenance check. For the most part I am always pleased with the service. It's generally fast since I don't make appointments for the most part and unless it's a bigger job. Today, my Adviser was Lawrence Rochelle. He was a very nice person, most helpful, honest and very professional. After sitting in the lounge for almost and hour he came over to tell me that they were just finishing up with my car. I really appreciated this information . It gave me heads up that I didn't have much longer to wait and I like that. Also, when I first drove up, the young man that took my information was very professional too. I'm sorry I didn't catch his name. More

Change the oil and filter. Went in for my yearly oil and filter change ( only drive 2000 miles a year) and very fast less than one hour. It also includes a full vehicle check. Went in for my yearly oil and filter change ( only drive 2000 miles a year) and very fast less than one hour. It also includes a full vehicle check. More

90000 mile I had excellent service from Bob sigston. The 90,000 mile check-up took much less time about an hour than I thought it would. I was very pleased with I had excellent service from Bob sigston. The 90,000 mile check-up took much less time about an hour than I thought it would. I was very pleased with the work that was done on my car and I most certainly would recommend Maita Toyota to anyone. More

Fast and friendly I have received nothing but excellent service from this center since I first bought my used Rav4 from this dealership. Friendly customer service, fas I have received nothing but excellent service from this center since I first bought my used Rav4 from this dealership. Friendly customer service, fast and efficient technicians/mechanics, and very helpful shuttle service to and from work. Thank you! More

Consistent Excellence Our advisor Luis is always the most helpful, and he remembers us and knows our history. Honesty and positive professionalism are a constant with him Our advisor Luis is always the most helpful, and he remembers us and knows our history. Honesty and positive professionalism are a constant with him and staff at Miata, that’s why we continue to come. More

SECOND VISIT My air bag was finally replaced. Thank you. After I picked it up and started driving it around I noticed something rolling around inside my console. My air bag was finally replaced. Thank you. After I picked it up and started driving it around I noticed something rolling around inside my console. I had noticed that all my "stuff" had been moved around and put here and there (stuff from my console and glove box). After Christmas, I took the car back in. I left it after hours to be worked on the next day. This time I cleaned the console out. I was called and told it was tic tacs that were in a cubby hole (I knew this was not so, because I had moved them). Long story short, as the car was being brought out to me the mechanic noticed the rolling around, as I had told them. He took it back and discovered a roll of Tums that had been dropped during the fix process. #1, I should have been told that I needed to clean my console out to start with. Since I didn't know, they did it, but all the stuff should have been put in a bag and returned to me, not spread out! As usual. Everyone was very nice, but I wasted many hours resolving a silly problem. More

17 years of exceptional service My first Toyota I owned for a period of 16 years and and a grand total of 350,000 miles. My current car was purchased in 1999 in the Bay Area, and I My first Toyota I owned for a period of 16 years and and a grand total of 350,000 miles. My current car was purchased in 1999 in the Bay Area, and I moved to Sacramento in 2000. I have not had this car serviced anywhere else, as I have been very pleased with the maintenance performed on my car; and with the great customer service. I work an early shift at work. Many times I have brought my car in the day before a service appointment, pick up a rental car (at a very inexpensive rate), and then receive a call at work the next day saying my car has been serviced and ready to be picked up. I More

Marlon The service was quick and friendly. They were competent and honest about car needs and how long service could be. Marlon helped to make a time when th The service was quick and friendly. They were competent and honest about car needs and how long service could be. Marlon helped to make a time when the services could be done and Brian helped schedule quickly. They were great to work with and I am thankful for their service. More

Worth a long day at dealership I had made an appointment to see used Prius and we test drove two. Marco was very attentive, but the process seemed to take about 2 hours longer than I had made an appointment to see used Prius and we test drove two. Marco was very attentive, but the process seemed to take about 2 hours longer than it should have. At the very end, we were told "there is only one key to your car, it's been a rental and the other key was lost." I was very upset to learn this MAJOR piece of information as we were literally walking to the car. Marco agreed to give us his employee discount on the next key, which will require another visit to the dealership. We had a 4 year old with us and simply couldn't spend another hour or two there after a 5 hour day there already. I know the keys are very expensive, but I felt cheated. Since the key was 'missing' when we tried to test drive it, I believe the fact that there was only one key for the car was probably known early on. It's hard to spend so much on a car (although I hear no one at the dealership made any money on our purchase) and then get expensive news. Honestly, if I'd been told upfront, I believe I would have still bought the car, but I wouldn't have felt deceived. Marco was knowledgable about the vehicle and nice with us. The finance woman ( I do not recall her name) was very good at quickly completing our paperwork once we finally got in to see her. More

My Maita Service experience My Solara initially failed SMOG. I made appointment with Maida for service to pass SMOG. The vehicle was inspected, and found nothing that needed to r My Solara initially failed SMOG. I made appointment with Maida for service to pass SMOG. The vehicle was inspected, and found nothing that needed to replaced. Make adjustment and was ready to go. All other inspection diagnosis passed with no additional work. Always looking for a service company to insure we are told what we need to hear and how to solve a problem. Maida passed. I will visit again. I drive this car perhaps 1,000 miles a year. I want to keep it in top shape for as long as I have it. More