Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,924 Reviews of Maita Toyota - Service Center
Sort by
July 09, 2018
Thanks for your wonderful help Because of mr, lee was helpful me about service and he was give me Uber , and also he send me a email as my vehicle Because of mr, lee was helpful me about service and he was give me Uber , and also he send me a email as my vehicle More
by hamidhuqooqmal1986
Verified CustomerEmployees Worked With
July 06, 2018
Service was great- clear explanation services 4th door lock failed and service replaced it. This experience with the locks has been strange to say the least - Very frustrating that all 4 door lo 4th door lock failed and service replaced it. This experience with the locks has been strange to say the least - Very frustrating that all 4 door locks have required replacing (!!!!) on this Highlander. Not sure if this is a relatively common problem for these vehicles or not. It sure has been on mine! More
by bluedog10
Employees Worked With
Marlon Nonog
July 06, 2018
Always excellent service I love that I can trust the service department for excellent service every time. They always are friendly, go over everything and call if there are an I love that I can trust the service department for excellent service every time. They always are friendly, go over everything and call if there are any concerns. Keep up the great work! More
by CREATIONZBYDEB
Employees Worked With
Mark Hylton, Brian Butcher
July 06, 2018
Road Hazard Firewood on HWY 80 Blow Out Towed to Toyota with a blowout from firewood on Highway 80. Even with all existing appointments I was in and out in one day. Unexpected costs but wa Towed to Toyota with a blowout from firewood on Highway 80. Even with all existing appointments I was in and out in one day. Unexpected costs but was suggested what was best for Toyota vehicle. More
by MTHENNIS
Employees Worked With
Brian Butcher
July 06, 2018
Great truthful service. Very truth about what they recommend what I should have serviced on an older vehichle. They figured it would not bet worth the cost of the car to do Very truth about what they recommend what I should have serviced on an older vehichle. They figured it would not bet worth the cost of the car to do the service on this car. More
by DAVIDD_KIM
Employees Worked With
July 05, 2018
rear brake job i dropped my car off at 0810 with tim - he called me at 1000 and said it would be done by noon at the latest - I returned my rental and planned on wai i dropped my car off at 0810 with tim - he called me at 1000 and said it would be done by noon at the latest - I returned my rental and planned on waiting at the dealer - by 1 pm still no car -i called and was told tim was at lunch - it was a little after 1 pm - so I said he should be back by now - the lady told me he got an hour and could I just look to see if he was at his dest - I told her no one was there and I had a 2 pm appt - she checked it out and told me tim went home sick - I ended up having to rent the car again and returned at 3 pm and still no car - no one could tell me what the hold up was - so I had to get the rental again and go home and finally my car was done by 5 pm - very stressful - ended up getting rental car for free but very unsatisfactory experience and felt like the women on the phone was rude and uninformed -someone should have told me tim went home sick and that I had another service advisor - also I had the oil changed the day before and did not get a new sticker elling me when my next oil change is due More
by UMEZOOS
Employees Worked With
tim, terrence
July 05, 2018
Great service. I contacted Brian, and explained that I was having difficulty with my KAAR security system. I explained that this was regarding my fantastic 2016 h I contacted Brian, and explained that I was having difficulty with my KAAR security system. I explained that this was regarding my fantastic 2016 highlander, and that The volume of my security system was not adequate, and added that this was the only issue I have at this time. They promptly schedule an appointment with me as soon as possible and not me personally at the service desk. I was encouraged that he assigned one of his best troubleshooters to assist me regarding my issue. Within a half hour my car was ready. This is my fifth Toyota product that I have purchased from Maita Toyota. This type of extra services one of the reasons I continue with Malia, and recommend them highly to friends and family all the time Keep up the good work thanks again Brian More
by DANCARDOZA
Employees Worked With
Brian Butcher
July 05, 2018
WOW! Amazing service and facility! We stopped in (no appointment) to have a used Toyota vehicle we were considering purchasing checked for safety and other concerns prior to finalizing We stopped in (no appointment) to have a used Toyota vehicle we were considering purchasing checked for safety and other concerns prior to finalizing the deal. We were greeted warmly and everyone was so helpful and friendly. The lounge is very comfortable and has a fantastic kid space. We had lunch, which was delicious and reasonably priced. We shopped in their store and watched TV so the longer than expected (3 hour) wait went by quite fast. They explained everything very clearly and gave us all the paperwork, including the CarFax on the vehicle. Super helpful! I would definitely go back if I lived in the Sacramento area! The prices are fair, and you feel so confident about the quality of the work being done! More
by MFRANKE0
Employees Worked With
I can't remember anyone's name, but everyone was fantastic!
July 05, 2018
Customer service is incredible Eddie Sanchez treats me like family and is always available to assist me with 1 of my 3 cars that I bring in for service on a regular basis. The gentl Eddie Sanchez treats me like family and is always available to assist me with 1 of my 3 cars that I bring in for service on a regular basis. The gentleman at the car rental desk is also professional and expedient as well. More
by MHIPKINS
Employees Worked With
Eddie Sanchez
July 05, 2018
Excellent customer service Eddie always provides us with excellent customer service. He is always very helpful, kind and patient. Whenever we have a question or concern, he hel Eddie always provides us with excellent customer service. He is always very helpful, kind and patient. Whenever we have a question or concern, he helps us understand the problem and gives us great advice! Eddie Sanchez, your the best!!! More
by SIR_0122
Employees Worked With
Eddie Sanchez
