Maita Toyota - Service Center

Waiting to get checked in is excruciating. I take my care to Toyota in Milpitas and it does not take me nearly as long to get checked in even when I don't have an appointment. It is really frus I take my care to Toyota in Milpitas and it does not take me nearly as long to get checked in even when I don't have an appointment. It is really frustrating... More

Love it I totally love this place! I’ve been coming to this dealership since I got my car over 3 years ago and every time I come back to do some work on it I I totally love this place! I’ve been coming to this dealership since I got my car over 3 years ago and every time I come back to do some work on it I love it. Great customer service every single time ! More

Great Service As usually the customer service was excellent, they served with a smile and with enthusiasm and the auto services was great.. keep up the great work. As usually the customer service was excellent, they served with a smile and with enthusiasm and the auto services was great.. keep up the great work. Thanks for the hard work so far. More

40,000 mile service Service was excellent. Recommend Steve, service writer. He kept be informed and went to get the paperwork to get me out of there quickly. I recomme Service was excellent. Recommend Steve, service writer. He kept be informed and went to get the paperwork to get me out of there quickly. I recommend calling in for an appointment. It will save you some time. More

Malfunctioning hatchback latch They found no problem, didn’t charge me, and yet when I got home I found the latch had been adjusted so it works more smoothly now. They found no problem, didn’t charge me, and yet when I got home I found the latch had been adjusted so it works more smoothly now. More

10/10 always 💯 Great Service Eddie my Service guys always greeds me with a smile and 2 minutes or more conversation about myself. Very professional and Concert about my needs as Eddie my Service guys always greeds me with a smile and 2 minutes or more conversation about myself. Very professional and Concert about my needs as I come to get my truck service.. he derverds a great Taco Lunch by me for his whole crew.. Coming up when he back at work I know he was taking a drive to LA with Family..💯🙏 Thank You Eddie🙏💯🌮 More

Helpful I can’t thank you enough for the continued service and outstanding customer service that your dealership provides. I don’t know what my family would d I can’t thank you enough for the continued service and outstanding customer service that your dealership provides. I don’t know what my family would do with out you guys! More

Junko to the rescue!!!! My ignition key broke in half when I put it in to start the car from downtown! Desperation set in! In what seemed like a lifetime, I cobbled the pi My ignition key broke in half when I put it in to start the car from downtown! Desperation set in! In what seemed like a lifetime, I cobbled the pieces to be able to start the car, drove to Toyota where my regular, preferred, and ONLY PERSON, Junko, handles my maintenance visits--has done this for the life of my 11-year-old Rav 4 ! I ask for her, I accept no one else, and scan calendars to see when she is in! If she is ever not there I will change maintenance locations--no kidding! So lucky day for me, a SINGLE TOYOTA key was found in inventory and microchip was transferred as necessary. It was pricey ($180.00+) but Junko said new models begin key replacement at $350, so I quieted down. Junko is knowledgable, efficient, pleasant, reliable to advise me such as knowing when to add new windshield wipers, how to add relief fragrance for stale inside-auto air, when to buy tires, when to get maintenance. SHE IS THE BEST. Give her a raise, ha ha. Carolyn Lucas More

I was satisfied with your maintenance service Good job was done! Well, there wasn't any attention that I've mentioned about my own fluids, so I get extra charges. Nevertheless, I'm satisfied with Good job was done! Well, there wasn't any attention that I've mentioned about my own fluids, so I get extra charges. Nevertheless, I'm satisfied with your maintenance service. More

Could have been better Service rep asked me to call Uber for a pick up since Maita shuttle is no longer available. EXCUSE ME....Maita should call Uber as a courtesy to the c Service rep asked me to call Uber for a pick up since Maita shuttle is no longer available. EXCUSE ME....Maita should call Uber as a courtesy to the customer. Likewise, a call from Maita that the car is ready for pickup should asked if a ride is need, if so customer rep will make the call to Uber for pick up; unless customer indicates that there is a ride available. SHAME, SHAME.... Luckily another service rep was able to hear that I don't use a cell phone and offered to call Uber on my behalf. That's real customer service. Kudos for him - but not for her. Cost to inspection should be on a scale. $149 to find out that it was a leakage and that a $30+ gas cap was needed. WOW.....$180+ later. With your updated machinery, I am sure it didn't take over an hour to detect the leakage especially when gas caps is a common problem. More