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Maita Toyota - Service Center

Sacramento, CA

3.9
3,922 Reviews

3,922 Reviews of Maita Toyota - Service Center

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March 05, 2018

Quick, but questionable I took my '17 Tacoma in for its 10K mile service (oil, rotate tires, top off fluids), which is free under the Toyota Care program. The service adviser More

by AWALLACE1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bethany Arntzen-Garcia
March 04, 2018

Quick and Great Service Maita Toyota provided me an estimated service time of two hours for my 2017 RAV 4 Limited. The service time was just one hour. Terrific service with More

by JOANHIROSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karina Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2018 -

Maita Toyota of Sacramento responded

The team here at Maita Toyota is always looking for ways to speed up our processes. We were able to team multiple technicians on your service visit to significantly reduce the time required on this visit. Thank you for your continued patronage. Thank you, Mike Latham Service Director Maita Toyota

March 04, 2018

Great Experience This was my first time having my car serviced at Maita (I’ve always gone to Roseville Toyota—no special reason except that’s where I bought the car). More

by EllieMay22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlon Nonog
Mar 05, 2018 -

Maita Toyota of Sacramento responded

We know that visiting the automotive repair shop is not on anybody's radar as enjoyable. But employees like Marlon try hard to make it as painless as possible and will always be here for follow up questions and visits. Thank you for taking the time to review our processes and for the kind words. Thank you, Mike Latham Service Director Maita Toyota

March 03, 2018

Outstanding experience! "The employees have a focus on customer service and go out of their way to take care of the customer. The people at the dealership are friendly and en More

by JOHN D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lawrence Rochelle
Mar 05, 2018 -

Maita Toyota of Sacramento responded

Thank you for publicly taking the time to recognize that Maita Toyota's Service and Parts departments focus on our customers, no matter what the need may be. Thank you, Mike Latham Service Director Maita Toyota

March 03, 2018

Amazing service People are always nice and helpful. They always answer my questions and concerns. I can tell they all are properly trained and have excellent costumer More

by JOYJAIBO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Priscilla Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2018 -

Maita Toyota of Sacramento responded

I agree that Priscilla is always helpful and ready to answer questions regarding your vehicle's servicing. Priscilla's customer oriented attitude and knowledge are greatly relied upon by the Maita Toyota Service Department staff. Thank you, Mike Latham Service Director Maita Toyota

March 02, 2018

Nice teamwork , good work, good people who work there. Thank you so much for help, and we schedule already next appointment with Toyota for my wife’s 2018 Camry. We happy to have that car, good MPG, good s More

by BODIK23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bethany Arntzen-Garcia
Mar 05, 2018 -

Maita Toyota of Sacramento responded

We appreciate your time and kind words regarding the servicing provided by Bethany. And thank you for scheduling your next service appointment with us. Thank you, Mike Latham Service Director Maita Toyota

March 02, 2018

Top Notch Customer Service Driven Dealership After a horrible experience at Elk Grove Toyota, it was refreshing that everyone I encountered here was very friendly, helpful, and knowledgeable. The More

by Elk Grove Convert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junko Case
Mar 05, 2018 -

Maita Toyota of Sacramento responded

We are sorry to hear that your previous dealer experience was unsatisfactory, but I'm glad that we were able to step in and complete your repairs. Junko has long been one of our go-to advisors. Thank you, Mike Latham Service Director Maita Toyota

March 01, 2018

Excellent service Absolutely the best service anywhere! Someone is out within a minute of driving in. Service advisor is friendly but very professional and efficient. More

by COACHTAHARA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luis Mendez
Mar 01, 2018 -

Maita Toyota of Sacramento responded

Wow! You got to experience the visit that we strive to deliver everytime for every customer. Thank you for taking the time to tell us about it and we won't let it go to our heads. Thank you, Mike Latham Service Director Maita Toyota

March 01, 2018

Very good service They did what they said they would and didn't try to sell me anything I didn't need. Unlike the other place I went to before. However, I don't know More

by YOUNGLORET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Val Valadez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2018 -

Maita Toyota of Sacramento responded

Thank you for taking the time to speak to our service processes. We will never try to sell you more than you need and generally will advise you more about what you can just keep an eye on for future consideration. Thank you, Mike Latham Service Director Maita Toyota

February 28, 2018

Recall repair Failure by service staff to tell me that they would have to keep my car overnight. Inconvenience because I was not prepared to leave it overnight More

by 3GIRLS4US
Recommend Dealer
No
Employees Worked With
Steve Morris
Feb 28, 2018 -

Maita Toyota of Sacramento responded

I apologize for our lack of communication. Would it be possible for you to reach out to me at mikelatham@maita.net with your invoice number and best contact method that I can investigate and respond intelligently to your concern. Thank you for letting me know about the issue and I look forward to speaking to you soon. Mike Latham Service Director Maita Toyota

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