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Maita Toyota - Service Center

Sacramento, CA

3.9
3,922 Reviews

3,922 Reviews of Maita Toyota - Service Center

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February 23, 2018

Fast, easy, no surprises. I arrived early, got checked in, 30 minutes later they were done and no surprises. Joe was very professional, courteous and cute. I was finished even More

by CATALANOSM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valadao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2018 -

Maita Toyota of Sacramento responded

We love to hear about our processes working as intended and making your service visit quick, easy and painless. Joe works hard every day to make that happen for everyone of his customers. Thank you for taking the time to let us know that we get it right. Mike Latham Service Director Maita Toyota

February 23, 2018

Great,service lady was awesome and so was Tara sales Tara was very engaging .service Bethany was very awesome went to my car about 3 times to get some stuff I had left behind,with a smile.Great asset to More

by AGKMCCORMACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bethany Arntzen-Garcia
Feb 25, 2018 -

Maita Toyota of Sacramento responded

We can't say enough about Bethany's customer service skill set. She sets the bar high for all of us. Thank you for taking the time to recognize Bethany. Mike Latham Service Director Maita Toyota

February 23, 2018

Toyota Priscilla is very informative in all she knows of service. Professional, knows what she’s talking about, I appreciate people that know what there talk More

by Jackie222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Priscilla Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2018 -

Maita Toyota of Sacramento responded

Thank you for recognizing Priscilla. She moved up in our department from Service Coordinator (setting reservations) to Express Maintenance Advisor because of her knowledge and ability to put all the pieces of the puzzle together for our customers. Mike Latham Service Director Maita Toyota

February 22, 2018

Starting problem resolved. I had a chronic but inconsistent starting problem with my 2004 Tundra. Val kept me informed on the progress the technicians were making. The problem More

by TERRYNANDREA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Val Valadez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2018 -

Maita Toyota of Sacramento responded

We love to hear about our employees working through your situation and giving you good, solid solutions to consider. Thank you for taking the time to tell us about Val and his team of service technicians. Mike Latham Service Director Maita Toyota

February 21, 2018

Great service Fantastic service. Lawrence was great. Made an appointment and waited approximately 90 minutes. Waiting area clean and excellent WIFI I would highly More

by PHIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lawrence Rochelle
Feb 21, 2018 -

Maita Toyota of Sacramento responded

Thank you! Lawrence embodies our commitment to completing your service in a timely manner each and every time that you visit us. We appreciate the time you've taken to give us this feedback. Thank you, Mike Latham Service Director Maita Toyota

February 21, 2018

Always great service This is the only dealership i use. I buy my cars there and they are the only ones who service my vehicles. Everyone there are always so nice and he More

by RES.SM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Saephanh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Pascual
Feb 25, 2018 -

Maita Toyota of Sacramento responded

Thank you for the time spent to shout out to our awesome employees. Mike Latham Service Director Maita Toyota

February 20, 2018

Renew my Car Care Program I had only 20 minutes to get this done or I was going to be late for my doctors appointment at McClellan. When I got to Bethany - we got it done in 1 More

by JUSTKATHERE2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bethany Arntzen-Garcia
Feb 20, 2018 -

Maita Toyota of Sacramento responded

Thank you for your gracious review of Bethany's customer service skills. It is for customers like you that we strive to provide the truly exceptional service that you deserve. Thank you again, Mike Latham Service Director Maita Toyota

February 19, 2018

Always so helpful. The people there are always super polite and very quick. I took my 2016 Toyota Sienna in for a recall repair and was under the assumption the repair w More

by jenniferrehg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE BOYD, Mike Koscielak
February 19, 2018

CORDIAL AND FRIENDLY ATTENTION The staff at the service center were tops. Professional, attentive, friendly and helpful in ever way. Had the Karr Security System installed along w More

by MIKEBRADARIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Butcher
Feb 19, 2018 -

Maita Toyota of Sacramento responded

We very much appreciate your time in reviewing Brian and the processes that we have put into place to make your visit quick, easy and convenient. Thank you, Mike Latham Service Director Maita Toyota

February 19, 2018

A little confusing for a first timer. First time customer for a 6 month service on my new car. The first person I spoke with does not identify himself. I thought he was the service write More

by Jeannette
Recommend Dealer
Yes
Employees Worked With
Ryan Giffin
Feb 19, 2018 -

Maita Toyota of Sacramento responded

I apologize for our lack of communication. Your visit sounds like we never talk about the customer experience or perform walkthroughs with new employees and existing employees to ensure that your experience is not the norm. We regularly perform these exercises to make sure that our customers are not left wondering what the next step might be. I will be more diligent in my training and am not expecting that this will happen to you or any other customer again. Thank you, Mike Latham Service Director Maita Toyota

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