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Mall of Georgia Ford

Buford, GA

4.2
2,958 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 2,960 reviews

July 21, 2021

Every time I take my car in for service they break my horn. Also, in this last go around they recommended a radiador flush only to cause bigger issues where I had to then pay them an additional $700 for More

by JDASOTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tony Owens and Mr Knuckles
Jul 27, 2021 -

Mall of Georgia Ford responded

Hi JDASOTO, We're sorry to hear about your experience and would like to discuss it with you and see if we can remedy things. At your convenience, please reach out to Sterling Oliver at SOliver@MOGF.com.

July 19, 2021

Service at this dealership varies. The worst experience I had was dealing with a recall. The parts took a long time to get there and the dealership did not know what to do with them once they had them. T More

by Mchulick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Jul 21, 2021 -

Mall of Georgia Ford responded

We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.

July 18, 2021

Sterling and Matt were great at assisting on my warranty claim. Everything worked out great. I recommend using them if you need anything. Thank you. More

by Colepace25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt and Sterling
Jul 19, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

July 17, 2021

" The customer is always right?" Not here. The rear end of my 2019 F150 has been bouncing around the roads for years. I've had it there 5 times and not one service has been performed. I get told every time More

by uoffccollins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen
Jul 19, 2021 -

Mall of Georgia Ford responded

uoffccollins, We're sorry to learn of your former experience. We'd like the opportunity to discuss this further with you and find a resolution to your problems. At your convenience, please reach out to SOliver@mogf.com. Thank you!

July 16, 2021

In and out, a new set of tires and a cup of coffee, my F150 is my work truck with almost 300,000 miles and still runs strong! More

by Long term F150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Owens - Service Dept
Jul 19, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

July 16, 2021

best cars maid that Ive ever had LOVE my Bronco. they will be seeing me if I ever need another car cant wait to see what the future holds More

by NERD829
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Shellaugh
Jul 19, 2021 -

Mall of Georgia Ford responded

Thank you for your positive review!

July 15, 2021

The people that I talked to were courteous and did a good job of getting my vehicle inspected and the service that was scheduled done in a timely matter. More

by dbates2021
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
Jul 16, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

July 14, 2021

Excellent customer service and really appreciate the good work I got done in my truck. Definitely will come back to get my truck serviced. Thank you!! More

by diegohandymanatl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember persons name
Jul 16, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

July 14, 2021

I set up an appointment for early one Saturday morning to have my oil changed, and after waiting 2 hours I ask what was the hold up and they said we will work you in. I said why and they tell me the diesel m More

by shanemglass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The lady that helped me
Jul 19, 2021 -

Mall of Georgia Ford responded

Shane, thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.

July 14, 2021

Very clea very well furnished and everything was in great condition. HVAC was working to maintain a pleasant waiting area. We were keep informed on the progress of our repairs and they finished earlier than More

by Bh32381Bill Harrington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

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