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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,445 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,445 reviews

August 23, 2021

Long time customer, purchased several cars here. Never had a problem with fleet or personal car care. Mall of Georgia Ford has trained, quality people. More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
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Aug 24, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

August 22, 2021

Professional and friendly team and waiting area is nice. Prices were as expected. I use Mall of GA Ford for all my maintenance work on my Expedition. More

by NB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel
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Aug 23, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

August 19, 2021

I bought my certified pre owned car 3 months ago. The service department has had it 2 of those months, once for the moonroof and now for a transmission issue. No one at Mall of GA Ford seems bothered by More

by Kaylinn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gene Diehm
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Sep 21, 2021 -

Mall of Georgia Ford responded

Hi Kaylinn, Thank you for your feedback. We're so sorry to hear about your experience and empathize with your frustration. We are very bothered by the length of time it is taking to help our clients, and yet we cannot change the current state of production. With the the pandemic and Ford production/shipping being affected (and in some cases halted), some vehicles are taking longer than others to address and our loaners are in limited supply. Still, we would love to continue the conversation with you and see if there's anything we can do to assist the situation and remedy things with you. At your convenience, please reach out to Lindsey Frazier at LFrazier@MOGF.com.

Sep 21, 2021 -

Kaylinn responded

It took you a month to respond. I received an email from Gene on Aug. 20th saying Lindsey would be in touch with me. I understood the situation with the pandemic but what confounded me was that your team seemed unbothered by the fact I was having so many issues with the vehicle shortly after purchase. I bought a car and for two months I only had a car payment. I understood the struggle of the service dept but the dealership has missed the mark with customer service. This response further demonstrates that. Brian and his team in the service dept got my vehicle to me on Aug. 30th. I'm grateful for their efforts.

Sep 21, 2021 -

Mall of Georgia Ford responded

Hi Kaylinn, we apologize for any delay and would like to look into our system to ensure communicative efforts were made. If those efforts did not reach you, please accept our sincerest apologies and trust this matter will be addressed with our team. Still, we would like to see if there's any way to remedy things with you and would appreciate continuing this conversation. We want to take every opportunity we can to improve and would like to use this as a constructive opportunity to do so. As we cannot check the system with your username alone, if you will please reach out to Lindsey at LFrazier@MOGF.com you will receive a response today. Thank you!

August 18, 2021

Brian James is a good guy and pleasant to work with. Helped me out with the warranty. I would recommend him to my friends. Kept me informed More

by structurallysoundga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian James
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Aug 19, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

August 18, 2021

Everything was good. Jessica was helpful. She had a smile on her face and had a positive attitude More

by Matt.gable
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
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Aug 19, 2021 -

Mall of Georgia Ford responded

Thank you for your positive review!

August 17, 2021

Service was great other than leaving my hubcaps lose where they came off while driving. Scary! Luckily I had to took to tighten them. Quick and fast. More

by kariwinegar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
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Aug 18, 2021 -

Mall of Georgia Ford responded

Thank you for your feedback Kari!!

August 17, 2021

Service done accurately and ahead of time promised. Service tech kept me informed. The waiting area has everything I need to work while waiting. I will come back. More

by Todd Early
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James King
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

August 17, 2021

I always get the best service at Mall of Georgia Ford. I’ve been going to Marilyn for years. She is always professional, knowledgeable and makes it clear what service should be done and what items could w More

by dawn.balog413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marilyn Muir
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Aug 18, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

August 16, 2021

Mall of Georgia Ford got me the vehicle I wanted and went out of their way to make the financing work within the terms that I needed. More

by Bryanahaynes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

August 13, 2021

I’ve taken my vehicle F-250 to several other mechanics and Mall of Ga Ford were the only ones to diagnose the problem correctly. They are accurate, fast, & caring. They look out for their customers. They More

by charmarenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Jones, Sterling Oliver
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Aug 16, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

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