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Mall of Georgia Ford
Buford, GA
2,930 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 2,930 reviews
September 13, 2011
Shawn Hentrick did a great job. He answered questions and did not talk down to us. If he was not sure he took the time to get the answer. He made the purchasing experience pleasent, straight forward and prof did not talk down to us. If he was not sure he took the time to get the answer. He made the purchasing experience pleasent, straight forward and professional. More
by Putrich
Employees Worked With
Shawn hentrick
Helpful September 12, 2011
Kevin went out of his way to help find exactly the vehicle I was looking for with the equipment I wanted. Very professional and did everything he said he would and could do for me. vehicle I was looking for with the equipment I wanted. Very professional and did everything he said he would and could do for me. More
by ronjeitz
Employees Worked With
Kevin McBride
September 11, 2011
Good Evening All, I am very happy to recommend the Mall Good Evening All, I am very happy to recommend the Mall of Georgia Ford. My purchase was very easy, the paper work was very organized along with deli Good Evening All, I am very happy to recommend the Mall of Georgia Ford. My purchase was very easy, the paper work was very organized along with delivery of my new truck. Brent was more than helpful, knowledgable and very professional. I have owned four Ford vehicles in the past, presently I have two. From this sales experience we will solely look to The Mall Of Georgia Ford for all of our service needs in the future. From what Brent has told me you have a great team. Thank you very much, Jim Kleen More
by jimkleen
Employees Worked With
Brent Kleen
September 10, 2011
I visited 3 other dealorships before I stopped at MOG Ford. They actually showed me features of the car. Many times when a woman walks into a dealorship, they are not shown features of the car - like t Ford. They actually showed me features of the car. Many times when a woman walks into a dealorship, they are not shown features of the car - like the engine and other things that men are shown. At the other dealorships, they told me which color was a woman's color or didn't talk to me about the car other than to let me drive it. MOG Ford wanted to sell me a car but they were worried about getting me a deal that made me feel comfortable walking away with. I almost did not stop at the Ford dealorship because of my experiences with Ford when I was much younger. I've owned 2 Ford's in the past. I was very pleasantly suprised at how Fords have changed since the last time I owned one. I look forward to driving my Ford for many, many year. More
by vakerr
Employees Worked With
Kyle Cheek
August 29, 2011
After accident my ford escape was totalled & my insurance had vehicle replacement program with the kind of vehicle & options you wanted & I got four dealers in my area. Mall of Georgia Ford called insurance had vehicle replacement program with the kind of vehicle & options you wanted & I got four dealers in my area. Mall of Georgia Ford called me within 30 minutes of my request and had the exact ford escape I wanted! Shawn and everyone was wonderful and supportive of my needs - even let me leave my rental car at the dealership so I could drive my new baby home! Shawn has even been great to follow-up with me to see how I like my new car! Great sales and support with this dealership!!! More
by mostephens22
Employees Worked With
Shawn Hetrick
August 29, 2011
Adrian was friendly and the dealership was easy to deal with. Everyone was friendly. They gave a great price and the exact options we wanted. The Ford Sync system is truly excellent. The F-150 is more than with. Everyone was friendly. They gave a great price and the exact options we wanted. The Ford Sync system is truly excellent. The F-150 is more than just a truck it is now our family vehicle. Luxurious powerful and comfortable. We will return for our next purchase. More
by kheiberg
Employees Worked With
Adrian Turnbull
August 21, 2011
Shawn did everything he could to make my experience as pleasant and time efficient as possible. When I got to the dealership, he was prepared with the completed and approved application and answers to an pleasant and time efficient as possible. When I got to the dealership, he was prepared with the completed and approved application and answers to any questions I might have. The financing paperwork was done in an efficient and extremely friendly atmosphere and I am thrilled with my new Fiesta. I would definitely recommend Mall of Georgia Ford to my family and friends and will be back for my next purchase! More
by Pittypatjewels
Employees Worked With
Shawn Hetrick
August 09, 2011
Simply put, STAY AWAY FROM THIS BUSINESS!!! The details are really too numerous to go into in this review, but I just would like to briefly advise people that value customer service, that value commitment are really too numerous to go into in this review, but I just would like to briefly advise people that value customer service, that value commitment to the customer, that value a “with you to the end” attitude or just basically like to get what you pay for, do not count on any of those from this dealership. Basically, I bought an Edge new in November 2010 and the Sync/My Ford Touch system has had many, many, many issues since that time, even making it un-drivable. It may have gotten fixed last Friday 8/5/2011, but the only way it got to the point is because I made it happen. More than 50 total phone calls, emails and service visits later and it may finally be fixed only because I “harassed” them into fixing it, to use their words. If is very possible that the issues are actually Ford’s problem, but the fact is that I bought the vehicle from the dealer, not from Ford, and I expect the dealer to stand behind it no matter who’s problem it may be. I experienced an attitude of “don’t bother me” and a sense of “I don’t have time for this” from service advisers to the general management level. Not one employee went out of their way to make this right. I will admit that when I escalated this to Ford “Customer Care”, it didn’t get any better, but I will save those comments for the proper forums. A clarifications to the above, the dealer did perform an update that may have fixed the issues as stated above and did perform an oil change at no cost to help with the situation. A little late, but a sign of at least trying to make things right. A Ford employee (not a dealer employee) did take offence to what was stated above, although I very much understated the situation and didn’t go into the details of what we have really been thru in 9 months and she took the situation from really bad to even worse, so you bet I will address this in the proper places on the internet. Funny thing is that I tried for 173 minutes(several phone calls)today to get in touch with someone at Ford that may really care about our situation and was road blocked at every turn, it always came back to the same person that obviously doesn’t care about us. Bought my first Ford in 1981 even before I had a license, I have owned many and driven many as work vehicles, because of the lack of customer care, this will be the last Ford I buy. More
by mfarus
Employees Worked With
Various
August 07, 2011
The day was very hot, but Tom Richards ran out to the lot to great us and help us pick out a new vehicle. I was very much appreciative of his attentiveness and the way he made me feel important. I wish all s to great us and help us pick out a new vehicle. I was very much appreciative of his attentiveness and the way he made me feel important. I wish all salespeople would treat me the way he did, he is a fine example of the way an excellent salesperson should act toward their customers! It was a pleasure doing business with him at your Ford dealership. Thank You for your kind and extraordinary service. More
by S. Kriebel
Employees Worked With
Tom Richards
