Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,462 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
Contact Dealership

4525 Nelson Brogdon Blvd

Buford, GA

30518

Directions

By Type

Showing 3,462 reviews

April 24, 2025

Job completed in reasonable time withou delays. Kept in contact as needed. We've used them before, we'll be back. More

by Ronaldknorman
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jesse Fierro
Report | Print
Apr 25, 2025 -

Mall of Georgia Ford responded

Thank you for your continued trust in us! We're glad to hear the job was completed on time and that communication was smooth. Looking forward to seeing you again!

April 24, 2025

They always take care of my truck, oil changes with tire rotations and if there are any issues they explain it to me in detail. Professional and friendly More

by plasalata
Recommend Dealer
Yes
Report | Print
Apr 28, 2025 -

Mall of Georgia Ford responded

Thank you for your kind words! It’s wonderful to hear that our team consistently takes great care of your truck and provides detailed explanations whenever something comes up. We know how important it is to feel confident in the service you receive, and it means a lot that you’ve found our team to be both professional and friendly. We appreciate your continued trust and look forward to helping you keep your truck in great shape!

April 24, 2025

I liked their Customer Service follow up from Billy Heilein. Also liked the conveniece of their pick up service too. They were interested in my feedback. More

by klritter
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Heinlein
Report | Print
Apr 25, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear you had a positive experience with Billy's follow-up and our pickup service. We appreciate you taking the time to share your thoughts!

April 23, 2025

Windshield sprayer no longer works after the reservoir was replaced. Answer button in the steering wheel stopped working also. More

by NIKITA.ARMSTRONG86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Apr 24, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your concerns. We understand how frustrating it can be to experience these issues following a service visit. To ensure your concerns are reviewed properly and handled with care, we encourage you to reach out directly to Scott Tackabury at Stackabury@vtaig.com. He’ll be best equipped to look into this further. Your feedback is valuable, and we want to ensure your experience is addressed thoroughly.

April 23, 2025

Service writer listened to what I had to say and thoughtfully came up with an approach to the problem. And the problem was fixed. More

by HAROLDJSMITHSR
Recommend Dealer
Yes
Employees Worked With
I think Cason
Report | Print
Apr 24, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We're happy to hear that the service writer took the time to listen and provide a thoughtful solution. It's great to know that the problem was resolved to your satisfaction!

April 22, 2025

Bryan Nguyen was my sales representative at Mall of GA Ford and did a tremendous job in assisting me to acquire my vehicle. His professionalism, customer service, and courtesy was above and beyond. My ove More

by J Swan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Nguyen, Sales Representative, Kevin Farmer, Finance Manager
Report | Print
Apr 23, 2025 -

Mall of Georgia Ford responded

Thank you for the fantastic feedback! We're so glad to hear that Bryan provided exceptional service and that your experience at Mall of GA Ford was awesome. Enjoy your new truck, and we appreciate you choosing us for your purchase!

April 21, 2025

Aliana and the entire team are top notch. When I had a bad experience at another dealer MOGF had me in and out in a day. More

by Kcooper1173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aliana
Report | Print
Apr 23, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We're so glad to hear that Aliana and the entire team were able to turn things around for you and provide a smooth, efficient experience. We appreciate your trust and are thrilled to have had the opportunity to help!

April 21, 2025

Marvin was so much help. Very courteous and helpful. I will definitely be coming back More

by MARIARODRIGUEZ_R15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Perez
Report | Print
Apr 22, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that Marvin was able to assist you and provide excellent service. We look forward to welcoming you back!

April 20, 2025

Good experience It was a good experience. Don't know what else to say. Everything went smoothly. More

by adamwnsx
Recommend Dealer
Yes
Report | Print
Apr 21, 2025 -

Mall of Georgia Ford responded

Thanks for taking the time to leave a review! We’re glad to hear everything went smoothly and that you had a good experience with us. Looking forward to seeing you again!

April 20, 2025

We bought a brand new car from them. To get a response on the phone is difficult. They do not respond and do not call back. Our car was multiple times in the shop but they could not fi More

by Hbveltmaat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Stanley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2025 -

Mall of Georgia Ford responded

Thank you for taking the time to share your experience. We understand how important it is to receive timely communication and coordinated support between departments. To ensure your experience is looked into properly and to help facilitate a path forward, we encourage you to contact Scott Tackabury at Stackabury@vtaig.com.

1
...
6
7
8
...
347