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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,482 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,482 reviews

May 08, 2025

The customer Service was great! They provided a practically brand new loaner truck for two weeks while mine was being serviced. I have not had any issues with the Engine replacement More

by kmitchell16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marvin in the service dept = 5 out of 5 stars
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May 09, 2025 -

Mall of Georgia Ford responded

Thank you for your kind words! We're glad to hear you had a positive experience and that everything went smoothly with your engine replacement.

May 07, 2025

Fixed the problem on time. Answered my questions. The only thing I would suggest is to have more people answering the phone. Sometimes you have to call e times to get someone t More

by FCAVINESS@COMCAST.NET
Recommend Dealer
Yes
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May 08, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that your issue was resolved on time and that your questions were answered. We also appreciate your suggestion about improving phone availability, and we’ll work on ensuring that more people are available to take calls. Thanks again for sharing, and we look forward to serving you in the future!

May 06, 2025

kind, respectful, intelligent, willing to help Amable, generosa, solidaria, empática, honesta, confiable, servicial, comprensiva, noble More

by yuranicbravo
Recommend Dealer
Yes
Employees Worked With
Ángel Fereira very excellent attention
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May 08, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your thoughts. It's wonderful to hear that you found our team to be kind, respectful, intelligent, and willing to help. These qualities are central to our approach, and we're glad they resonated with you. If you have any further questions or need assistance, please don't hesitate to reach out.

May 05, 2025

Excellent support and service, all members went above their required level of support to assist with a difficult third-party warranty claim. More

by stewartmckibben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cason Stewart
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May 06, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We're glad to hear that the team went above and beyond to assist you with your third-party warranty claim. It’s always our goal to provide exceptional support, especially in more complex situations, and we appreciate your recognition of the team’s effort.

May 05, 2025

Great It was a great experience for me and I was very happy with the service and support More

by Fabian.Jackson
Recommend Dealer
Yes
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May 06, 2025 -

Mall of Georgia Ford responded

Thank you so much for your kind words We're glad you had a great experience and were happy with the service and support We truly appreciate your feedback and hope to serve you again soon

May 05, 2025

It was outstanding. Would recommend that to anybody. Service was absolutely tremendous. Very impressive establishment. More

by josh.peterson
Recommend Dealer
Yes
Employees Worked With
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Stanley
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May 06, 2025 -

Mall of Georgia Ford responded

Thank you for the enthusiastic feedback! We're thrilled to hear that you had an outstanding experience and that the service left such a strong impression. We truly appreciate your recommendation and look forward to welcoming you back in the future!

May 04, 2025

Your salesman were very respectful and helpful with the total purchase of the vehicle. I told him don’t change and he will do very well. More

by katelynsmith523
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony
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May 05, 2025 -

Mall of Georgia Ford responded

Thank you for your kind words! We're thrilled to hear that our sales team provided such great service during your purchase. We truly appreciate your feedback and are confident they will continue to do well!

May 03, 2025

Excellent, we had a very good experience. Our salesman Jose was very helpful and all the finance staff was great. More

by SHILL4154
Recommend Dealer
Yes
Employees Worked With
Jose I think
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May 05, 2025 -

Mall of Georgia Ford responded

Thank you for taking the time to share your experience! We're glad to hear that Jose was helpful throughout your visit and that the finance team also made a positive impact. It's always our goal to provide a smooth and supportive experience from start to finish. If you need anything else in the future, we’re here to help. Enjoy your new vehicle!

May 01, 2025

Every time I come there you tell me there is something 'wrong' with my car. Every February I need a new spark plug, literally been getting new spark plugs every year only to find out they only need to be More

by francesca_synan
Recommend Dealer
No
Employees Worked With
Cason but he is not the reason why I am upset
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May 02, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your concerns with us. To ensure your concerns are fully understood and reviewed in detail, we encourage you to reach out to Scott Tackabury at Stackabury@vtaig.com. He is best positioned to look into your service history, clarify any outstanding issues, and address your feedback directly. We appreciate the time you took to share this and the opportunity to learn more about your experience.

May 01, 2025

no thanks nope please don't ask me to rate this dealer anymore please just stop More

by DAVEOLIVER
Recommend Dealer
Yes
Employees Worked With
Isaiah Montalvo
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May 02, 2025 -

Mall of Georgia Ford responded

Understood—thank you for letting us know. We won’t ask you to rate us again. If there's anything else you need in the future, we're here to help.

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