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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,187 Reviews

2,187 Reviews of Mall of Georgia Ford - Service Center

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June 29, 2021

I'm pleased with Professional and satisfactory service for car. More

by PIYUSH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy
Jun 30, 2021 -

Mall of Georgia Ford responded

Thank you for your positive review!

June 25, 2021

Allen is the best, really good work. Takes care of any issues my trucks has. Why 25 word minimum? Little crazy… almost there, thank you. More

by Zac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Lee
Jun 28, 2021 -

Mall of Georgia Ford responded

Thank you for your positive review!

June 25, 2021

Service writer Pre ordered parts took the car in completed the recall in a timely manner service Writer Marilyn was Excellent called when the car was ready for pick More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marilyn in the service
Jun 28, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback, Mike!

June 22, 2021

Had a great experience with the service dept. Super nice and professional staff. They explained in details of what was going to be done on my mustang. Will always have a my service done there and will alway More

by alex31pelaez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Malcolm, James Shellaugh, Gene Diehm, Jordan Lee
Jun 23, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

June 18, 2021

Service provided was done in a timely manner. The price was a little more that I was hoping to pay for the work done on my vehicle. More

by jcpuchalski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

June 17, 2021

Great service. I always feel at home and welcomed at Mall of Georgia Ford. Very efficient and thorough. I would not trust my truck to anyone else. More

by Jhooper1032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marilyn
Jun 18, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

June 15, 2021

Service Advisor was wonderful all other interactions was horrible and lacking of customer service skills. Price also seemed exorbitant in that you have to pay a separate fee per issue. Will never recommend More

by kslaughter1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Counselor
Jul 08, 2021 -

Mall of Georgia Ford responded

Hi KSlaughter1, We're sorry to hear about this and would like the opportunity to further discuss this with you. At your convenience, please reach out to A. Greene at AGreene@MOGF.com. We would like to address this and try to earn back your business!

June 13, 2021

Was way over charged for amount of work received 700.00 to replace a thermostat I will not ever return to your location I think 700.00 for 100.00 job is way too much More

by LWhite2983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joshua Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Malcolm, James Shellaugh, Gene Diehm, Jordan Lee
June 12, 2021

I was very Satisfied with the service. The service person that I dealt with his name I believe was Mat was very helpful everyone I dealt with was polite and friendly More

by Lindagaston2233
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mat
Jun 14, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

Jun 14, 2021 -

Lindagaston2233 responded

Lindagaston2233@icloud.com

June 11, 2021

Alan and Brian were super to work with. They were very accommodating and efficient in getting my car fixed properly. Highly recommend Mall of Georgia. More

by Nancy_chernik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan and Brian
Jun 14, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

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