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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,289 Reviews
Call Service Center (678) 515-9339

2,289 Reviews of Mall of Georgia Ford - Service Center

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February 16, 2025

Fast and friendly service. The prices for the oil change were in line with what I would normally pay for a diesel oil change. More

by Notta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
Report | Print
Feb 17, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our fast and friendly service. Providing fair and competitive pricing is important to us, and we appreciate you taking the time to share your thoughts. We look forward to serving you again in the future!

February 15, 2025

Mateo Henao made everything easier than what it needed to be. Thanks to him everything was perfect. More

by lopezoregon9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo Henao
Report | Print
Feb 17, 2025 -

Mall of Georgia Ford responded

Thank you for your kind words! We're thrilled to hear that Mateo made the process easier for you and that everything was perfect. We truly appreciate your feedback and are so glad we could assist you. We look forward to serving you again!

February 11, 2025

Un excelente servicio, me atendieron muy bien y siempre preocupándome por mis necesidades un excelente lugar para ir More

by GABYHIDALGO2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We're thrilled to hear that you received excellent service and that our team treated you well and cared about your needs. We strive to provide exceptional service and create a welcoming environment for all our customers. It's rewarding to know that we succeeded in your case. We appreciate your business and look forward to assisting you again in the future. - ¡Muchísimas gracias por sus amables palabras! Nos emociona saber que recibió un servicio excelente y que nuestro equipo lo trató muy bien y se preocupó por sus necesidades. Nos esforzamos por brindar un servicio excepcional y crear un ambiente acogedor para todos nuestros clientes. Es gratificante saber que tuvimos éxito en su caso. Agradecemos su preferencia y esperamos poder ayudarlo nuevamente en el futuro.

February 09, 2025

Great group of people who made it a quick in and out burying experience both sales and finance. Thank you. More

by SOFTICSANEL021
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
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Feb 11, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We're thrilled to hear that our team made your visit smooth and efficient, both in sales and finance. Providing a quick and hassle-free process is something we strive for, and it's great to know we delivered on that for you. We appreciate your kind words and thank you for choosing us. We look forward to assisting you again in the future!

February 09, 2025

The technician who did my engine oil change did not train all the oil out after the oil changed the truck felt different so I did the oil change again the next day. This truck takes six quarts max with oil f More

by sangypw89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

Mall of Georgia Ford responded

We regret to hear about your experience and understand how frustrating it must have been. Your feedback is important to us, and we would like the opportunity to make this right. Please contact Scott Tackabury at Stackabury@vtaig.com so we can discuss your concerns further and address this situation appropriately. We appreciate your patience and hope to restore your trust in our service.

February 06, 2025

Great with the customers and friendly. I was satisfied with the experience. Was in and out quick. More

by GALLUPJONATHAN31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Feb 10, 2025 -

Mall of Georgia Ford responded

Thank you so much for your feedback! We're delighted to hear that you found our team friendly and great to work with, and that you were satisfied with your overall experience. We're especially pleased you were in and out quickly. We appreciate your business!

February 06, 2025

Came in for an oil change and a mileage service. Was told my transmission needed replacing. Cost > $11k. Had to get my car jumped twice before I could leave the dealership. Had to charge the bat More

by Tfabiny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
Feb 10, 2025 -

Mall of Georgia Ford responded

We're sorry to hear about your experience and appreciate your feedback. It's concerning that your visit left you with unresolved issues and dissatisfaction with the service provided. Please contact Scott Tackabury at Stackabury@vtaig.com to discuss your concerns further and ensure that these matters are addressed properly.

February 05, 2025

I had a wonderful experience all around & I would recommend them to everyone I know . More

by viewabc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin, Joy
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Feb 06, 2025 -

Mall of Georgia Ford responded

Thank you so much for your kind words and enthusiastic recommendation! We're thrilled to hear you had a wonderful experience. Knowing that you would recommend us to your friends and family is the highest compliment we could receive. We appreciate your business and hope to continue providing exceptional service in the future!

February 05, 2025

The Mall of Georgia Ford Collision Center provided clear and timely communication. They did a great job repairing our vehicle in a quality and timely manner. I would definitely recommend them and will use t More

by stolar13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name.
Report | Print
Feb 06, 2025 -

Mall of Georgia Ford responded

Thank you for your positive feedback! We're delighted to hear that the Mall of Georgia Ford provided clear and timely communication while delivering quality repairs in a timely manner. We appreciate your recommendation and look forward to serving your Ford vehicle repair needs in the future!

February 04, 2025

Professional, comfortable excellent customer service. Thank you for taking wonderful care of Sassafrass for me! More

by Andi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Steve Shook
Report | Print
Feb 06, 2025 -

Mall of Georgia Ford responded

Thank you for recognizing our commitment to professional and caring service. We're delighted we could take such good care of Sassafrass and provide you with a comfortable, excellent customer experience. Your appreciation means a great deal to our team.

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