Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,160 Reviews of Mall of Georgia Ford - Service Center
Sort by
October 21, 2023
Worst experience I ever had for a car repair they hung up on me three times all I wanted was information about my car and to give them some information about my car and it took them over a week for them to t on me three times all I wanted was information about my car and to give them some information about my car and it took them over a week for them to tell me what was wrong with my car very disappointed with them More
by TLINDSEY1230
Verified CustomerEmployees Worked With
Na
October 21, 2023
Came here for 100,000 service (had already had spark plugs, and cooling system flush prior to this visit). So basically an overpriced oil change and “world class inspection”. They wasted my time (sched plugs, and cooling system flush prior to this visit). So basically an overpriced oil change and “world class inspection”. They wasted my time (scheduling me when the mechanic who could fix open recalls on my truck wasn’t working), took 4 hours longer than promised, and returned my truck leaking oil. I had to call them 4 times before I could get a person on the phone and schedule bringing my truck in to fix whatever they had messed up. “Service advisor” wanted me to leave it for a few days, no loaner- after I said I’d deal with the manager and ended the call, she called back 5 minutes later- they would fix it while I waited, and scheduled me to come in the next day. The service dept was not expecting me, service advisor got my truck in, after an hour said the seal around the plug was dry and needed replacement- but at my 100,000 check he didn’t think to check that when he was changing my oil?!! I Was told they’d have me ready to go shortly- walked out where I could see my truck on the rack. Nobody doing anything to it. Two mechanics chatting and laughing. Up to this point they had not even apologized that I had to come back right after they did my oil change. Now service advisor calls me over and proceeds to show me the cover over my cv axle is split almost completely apart. This went from being perfectly fine during my “world class inspection” to being a wide open spot - a few days?!!! Also not happy I had just had my driveway professionally power washed- and now I have oil spots from the leak you sent me home with. To think I chose the inconvenience, extra expense of going to the dealership because I thought I’d get better, more competent service. More
by augusdeanie
Employees Worked With
Darreyell
October 20, 2023
Great service, friendly and informative team. A lot more reasonably priced than I had anticipated. A lot more reasonably priced than I had anticipated. More
by jason.d.hay
October 19, 2023
My wife and I have had a few issues with communication from the center in regards to lead times for service, along with complete lack of response to my last request for assistance with my truck’s warranty from the center in regards to lead times for service, along with complete lack of response to my last request for assistance with my truck’s warranty. Overall the service is fine and we choose to come here because it is where we got our vehicles and we want to maintain a clean service record. UPDATE: Got a canned response to my review claiming some lame empty attempts to fix their process, but I STILL have not actually been contacted in regards tomy unanswered warranty request… More
by hmiller1856
Employees Worked With
October 19, 2023
Had my truck diagnosed and they determined the leaf spring needed replacement. I was told they would order it and call me when it came in. Was told this was covered under my extended warranty. Part cam spring needed replacement. I was told they would order it and call me when it came in. Was told this was covered under my extended warranty. Part came in. I dropped off the truck. 4 days later I get a call. Sorry this repair isn’t covered under your extended warranty and Ford is denying to cover it as well. What a waste of time, money and energy. These guys have always been good in the past but just Mike many businesses, seem to be going downhill as far as customer service. Highly disappointed More
by r0bertsrg
Employees Worked With
Allen
October 19, 2023
My issue wasn't addressed with Ford F150 2018 for a know transmission 10 speed issue from day one and now my transmission is shot after almost getting in an accident because the transmission started to go transmission 10 speed issue from day one and now my transmission is shot after almost getting in an accident because the transmission started to go causing vehicle to drop in speed drastically even causing tires ro squeel and the I couldn't accelerate while on a highway with kids in the back. Less than 5k miles after I brought it in the last time to address the issue. If you have this vehicle and experiencing any kind of shuttering while drive it and shifting bring it in and dont accept it is typical for these 10speeds as the answer. Push for diagnostic before too late. They are just trying to push you outside of the warranty time period as I was told since Ford HQ doesn't want to cover the cost and even a new transmission won't necessarily fix it. Also, report the issue to NHTSA. More
by BSKET9
Employees Worked With
Service Department and Ford Executive team
October 18, 2023
Friendly and courteous. Can get the vehicle in and diagnosed quickly, but actual repairs took a while. Communication is a huge shortcoming and my biggest issue. Manager was Can get the vehicle in and diagnosed quickly, but actual repairs took a while. Communication is a huge shortcoming and my biggest issue. Manager was helpful in getting attention to lingering delays. Took almost two weeks to get repairs completed when originally was just a couple of days. Still, I guess quicker than other dealers in the area so that's a plus. Quality of work seemed okay. Attention to detail might be lacking (i.e. dirty interior of the vehicle when picked up). More
by Geddy
Employees Worked With
Scott T
October 15, 2023
I felt like they listened to and addressed my concerns. Service was easy to schedule and completed in a reasonable timeframe. Service was easy to schedule and completed in a reasonable timeframe. More
by Lonnie
Employees Worked With
Worked with a service writer, technician, and parts department.
