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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,228 Reviews
Call Service Center (678) 515-9339

2,228 Reviews of Mall of Georgia Ford - Service Center

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August 31, 2023

Worst customer service change cat converter and oil change they didn’t update before i called also diocar washed More

by Eunjong song
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know her name but she is new
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Sep 11, 2023 -

Mall of Georgia Ford responded

Hi Eunjong, we apologize for the poor experience you had with our customer service. We strive to provide timely updates and a thorough car wash. We appreciate your feedback and will work to improve in these areas. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

August 31, 2023

I was not happy wit customer service dept. Lack of knowledge and lack of communication. My agent was Darreill. I don't know if I spell her name right. More

by motamedi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darrelle
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Sep 11, 2023 -

Mall of Georgia Ford responded

We apologize for the negative experience you had with our customer service department. We appreciate your feedback and will address the issues you mentioned to improve our knowledge and communication. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

August 30, 2023

Did not listen well enough to my concerns. I was given “Recommendations”, the concerns weren’t addressed. More

by Eadam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dpt
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Sep 11, 2023 -

Mall of Georgia Ford responded

Hi Eadam, thank you for sharing your feedback. We apologize if we didn't fully address your concerns. We appreciate your input and will work on improving our listening skills to better serve you in the future. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

August 30, 2023

Terrible communication and terrible customer service . Extremely hard to talk with live person Unable to leave messages because mailboxes full! We would never do business here again nor buy another Ford n More

by BRADHILL54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager of service and several others in service department
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Sep 11, 2023 -

Mall of Georgia Ford responded

Hi Brad, we're sorry to hear about your negative experience with our communication and customer service. We apologize for the difficulties you've faced in reaching a live person and the full mailboxes. We appreciate your feedback and will work to improve these areas. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

August 30, 2023

Great dealership! I would definitely let them work on my car anytime.!! Great customer support and professionalism More

by Jasonbeam302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

Mall of Georgia Ford responded

Thank you for the positive review! We look forward to serving you again in the future.

August 28, 2023

I bought my vehicle at this dealership, but I think since then the quality of service has gone down, especially in the service department More

by Vinnette Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Wessels
1.0
This rating includes all reviews, with more weight given to recent reviews.
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August 28, 2023

They provide excellent service and are a great value. I highly recommend them to my friends and family. More

by KTGMCDONALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

Mall of Georgia Ford responded

Thank you for the positive review! We look forward to serving you again in the future!

August 28, 2023

I feel I was taken advantage of and ripped off. I don't think I can trust you again More

by shelialindsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember names
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August 27, 2023

I took my vehicle there for a recall and the vehicle is still having the same problem after they "fixed it", it is the third time I take the vehicle to Ford for this issue and they don’t fix anything. More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department.
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Sep 08, 2023 -

Mall of Georgia Ford responded

Hi Alex, we apologize for the inconvenience you've experienced. We understand the frustration when a problem persists after a repair. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

August 27, 2023

I paid 3300 dollars for ac repair and now at times it blows warm air More

by Rchuron2000@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Sep 05, 2023 -

Mall of Georgia Ford responded

We are disappointed to hear of this. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

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