Malloy Ford Charlottesville

I took my 2019 F150 Diesel in for an appointment to replace the shield on the oil pan which had quite literally fallen off. It was "repaired" with a wire tie and I was told they did not have the proper replace the shield on the oil pan which had quite literally fallen off. It was "repaired" with a wire tie and I was told they did not have the proper sized bolt for a permanent fix and they would finalize the repair on my next oil service. Yes the shield fell off again in the interim. On the 30,000 mi service they neglected to change - as the book requires - the fuel filters. "Not necessary" I was told. When I asked that they put that in writing I was asked to bring the truck back for the filters. When I arrived for the appointment the parts were on back order. So, another appointment and another 2 hour drive round trip. (They did not charge for the labor due to their mixup which I appreciated.) A few weeks later I noticed severe cupping on the front tires while in FL. Seems they neglected that at the time of service and did not check the alignment. So at 40,000 miles my tires were shot. In the meantime I had a recall from Ford - actually a TSA - on the ERG valve. Parts on back order I was told. That was in November. In December I was told some of the parts were in but not all. It's now the end of March and no word from Malloy. The folks are very nice and polite. But there are serious service quality control issues. More

Working with the staff at this dealership has been the best experience. Everyone is so nice and willing to go the extra mile to make purchasing your vehicle to maintaining it a pleasant, easy, and stress best experience. Everyone is so nice and willing to go the extra mile to make purchasing your vehicle to maintaining it a pleasant, easy, and stress free experience. More

I always have fast, friendly and efficient service. Work requested is always done and the price quoted is always exact. I will continue to use your service department. requested is always done and the price quoted is always exact. I will continue to use your service department. More

Went in on 12/7 to get my truck appraised after waiting for over an hour truck was driven but no appraisal was done. Made another appointment for 12/11 at 1pm to get the appraisal finished. Test drove two for over an hour truck was driven but no appraisal was done. Made another appointment for 12/11 at 1pm to get the appraisal finished. Test drove two trucks decided on a 2020 F150. During the process of working out the deal the first sheet they showed me had the price of the truck minus trade appraisal, dealer incentives and rebates plus regular fees/taxes. After I gave them my payoff they brought back and updated sheet which was missing the dealer incentives. My guess is they left it off cause my payoff was less than the appraisal. It took me 30 minutes with the salesman going back and forth for them to admit that they left it off. I signed all of the paperwork that night and picked up the truck the next night. I had to pay the 12/24 loan payment on the truck I traded in for some reason they couldn't send in payoff. They finally sent in payment overnight on 1/6. My bank paid off loan and said it will take a week for me to get the difference. I am out $100 on finance charges since it took Malloy Ford 26 days to send in payoff. I highly recommend going to a different dealership since this place is a stealership or add 30 days of interest to the payoff. More

Clean, to the point, and upfront! Very polite and accommodating. I had to run an important side errand the day of my purchase. My agent Renee Stickley personally helped me do it. . I will purchase ag accommodating. I had to run an important side errand the day of my purchase. My agent Renee Stickley personally helped me do it. . I will purchase again from Malloy Ford in the future. More

Repaired and serviced my Explorer promptly, courteously and professionally. I especially appreciated the shuttle to my home and back. They found a problem with the vehicle that I did not know about and r and professionally. I especially appreciated the shuttle to my home and back. They found a problem with the vehicle that I did not know about and repaired it. More

Horrible behavior from their Sales Department. Never in office, or in office only when they feel like being in office. Never answer calls. They have ignored my calls to the point I can't put in words. Seve office, or in office only when they feel like being in office. Never answer calls. They have ignored my calls to the point I can't put in words. Several times too. Leaving them voice mails without ever getting a call back. Smh. More