Malouf Ford - Lincoln, Inc.

Excellent experiance working with Jim Lennon This has to be one of my best experiences in purchasing a vehicle. Jim made this a very enjoyable and low pressure purchase. Jim is very knowledgeabl This has to be one of my best experiences in purchasing a vehicle. Jim made this a very enjoyable and low pressure purchase. Jim is very knowledgeable and used this knowledge and experience to ensure the process went smoothly and quickly. The other people who I worked with at the dealership were efficient and professional. The vehicle I received was in great condition at a very good price. Thanks again More

Jim Lennon made it happen........ After an exhausting long afternoon of car hunting, test drives and sales pitches blah, blah, blah I made my final stop at Malouf Lincoln dealership an After an exhausting long afternoon of car hunting, test drives and sales pitches blah, blah, blah I made my final stop at Malouf Lincoln dealership and was immediately and politely greeted by (ok I will say handsome too) Sales Consultant James Lennon. He was very professional and courteous as he answered all my questions with great patience and product knowledge. I was quite specific on color and accessories and he immediately steered me to the "right" car that met my needs. I thank you Jim and your sales team for a fun buying experience. More

Purchsed a new F-150 and had a very good expierence. I have purchased several new vehicles from Malouf, The sakes team has always been very helpful and I got the best deals from them. Jim Lennon was my I have purchased several new vehicles from Malouf, The sakes team has always been very helpful and I got the best deals from them. Jim Lennon was my sales rep and he did a very good job with the purchase. More

very good experience as allways I had a very good experience working with Jim Lennon and Dino Gemgnani and received a good deal with the Ford Transit. The dealership work was good ge I had a very good experience working with Jim Lennon and Dino Gemgnani and received a good deal with the Ford Transit. The dealership work was good generally and Jim ensured that I walked away with satisfaction. My last experience was actually the same as all others in Malouf Ford of N. Brunswick during last twelve years. Thank you guys very much. More

Jim Lennon is the best We visited other Ford dealerships but were treated the best by Jim Lennon. He took his time ( not pushy) and was very accommodating. Went out of his w We visited other Ford dealerships but were treated the best by Jim Lennon. He took his time ( not pushy) and was very accommodating. Went out of his way to find us a vehicle that I could feel comfortable in More

Minimal coercive sales experience and good end result I had a very pleasant experience working with Jim and received a good deal with the Ford Fusion Energi. The dealership experience was good as a whole I had a very pleasant experience working with Jim and received a good deal with the Ford Fusion Energi. The dealership experience was good as a whole and Jim ensured that I walked away with something that I liked - even suggested the right option for me. More

Great Experience!! I recently had the pleasure of meeting Jim Lennon, Bob and Jim Harrison this past weekend and walked about with a new vehicle. These guys were a pl I recently had the pleasure of meeting Jim Lennon, Bob and Jim Harrison this past weekend and walked about with a new vehicle. These guys were a pleasure to work with and offered me a great deal. They were both honest and fair and made my experience comfortable. More

Horrible! If I can give Malouf negative feedback, I would! I have never dealt with such idiocracy or been treated with such disrespect in my entire life! I went If I can give Malouf negative feedback, I would! I have never dealt with such idiocracy or been treated with such disrespect in my entire life! I went to Malouf as they had an exact car I was looking for; a used, automatic, black, 2015 Mustang GT. I scheduled an appointment on my lunch with a guy named Bill. When I arrived (on-time), I found I was double booked, and Bill was much more interested in making the sale with the other gentleman. I had to wait to take a test drive, then when it was finished Bill hurried out muttering something to the effect “well you’re probably not going to buy the car anyway so have a nice day”(said most likely because he wanted to make deal with the other gentleman). I never inclined that I was not interested in the vehicle. I was actually very interested in buying it and told him so. So he sits me in the waiting room, makes me wait, then says ok ready to pay full sticker? I said no there are a few things wrong with the car can we negotiate a price. To make a long story short he belittles my offer, which was only $1000 less than what they were asking, then basically just tells me to leave in one of the most disrespectful ways I have ever experienced in my life. I wasn’t rude to him and was just trying to make a fair deal. To be honest, the way he was speaking to me I wouldn’t be surprised if he was on something, especially talking to me like that with “39 years experience”. Anyhow, I figured I would find the same car elsewhere. I did find a few of the same exact cars in Virginia. They had about the same or less miles on them and were about the same price or cheaper. However, not wanting to drive that far (~4.5 hours) I figured that maybe I would just deal with a different salesman at Malouf. I called the manager Bill and asked for another salesman for the same car. He said aren’t you that kid that gave the ridiculously low offer? I told him that it was only $1000 less than what you were asking and was willing to negotiate if wasn’t treated so rudely. Anyhow he sets me up with another salesman. This is where it gets good. The new salesman Jason was very professional and nice. He let me view the car on the lift as requested and to take it out for one last test ride. Within a half mile of driving the car I brought Jason’s’ attention that the car is on 0 miles to empty and the gas gauge could not be any further on E. He stated it was okay, they run their cars like this all of the time. I told him two more times within a mile that I’m uncomfortable driving the car so low on fuel until he agreed we should get some gas. Almost instantly after that the car dies. Guess what we ran out of gas! Jason then asks if I can help push the car to the gas station that was ~0.3 miles away. I said ill help you push it to the next safe place. We had to wait for someone to bring us gas and the car still wouldn’t start. After trying to start the car multiple times, the car not starting, and all the electronics in the car going haywire I explained I have to get back to work. At first I was ignored, but the second time I said it they took me back to the dealer where I was welcomed with not even a single apology. I will admit Jason did call me later, like a man and apologize for everything that has happened. I just also want to let everyone know I am not the average car buyer. I have been around cars all of my life. My father did ground up restorations on classics, where I would do a lot of the mechanics. I even helped build the Batman Begins stunt vehicle years ago for Warner Bros. I’m an active member of SEMA and just want Malouf to know that I will be telling this story of disrespect and idiocracy to everyone I know. A little kindness goes a long way. I think they should learn some manners and be so stingy that their cars are test driven on empty. More

Rude Staff, Worst Service Department I recently brought in my car that's not even a year old. I've only dealt with Sal, and he was extremely rude to me, and kept passing me off to a diffe I recently brought in my car that's not even a year old. I've only dealt with Sal, and he was extremely rude to me, and kept passing me off to a different service rep. They diagnosed my car with an issue and told me to bring it back in a week (the wait for a loaner was 2 weeks). I gave my vehicle to them on a Monday, got a loaner car, got a flat with the loaner the next day. They told me when I returned the loaner that they weren't going to look at my vehicle until Friday. I'm not exactly sure why they told me to bring in my car on a Monday then. The overall experience with them was awful and I recommend taking your cars and business to All American Ford on Route 9. Much more pleasant to deal with. More

Amazing! In and out customer service, treats you like family! I got the car for a great price and they were quick to give me what I wanted In and out customer service, treats you like family! I got the car for a great price and they were quick to give me what I wanted More