Manhattan Beach Toyota - Service Center

I both purchased and serviced my Prius at this dealer. With 30k on the vehicle, there's been no serious trouble, but... When I purchased the car, I went with a letter from my Credit Union and told to see With 30k on the vehicle, there's been no serious trouble, but... When I purchased the car, I went with a letter from my Credit Union and told to see the fleet dealer. They would not let me talk to the fleet dealer. The salesman admitted he'd never been in a Prius and knew absolutely nothing about the car, not even how to turn it on. At the 15k service, they said I needed air conditioning ducts cleaned ($90) and cabin air filter replaced. I had just replaced the cabin air filter. They said they hadn't looked at the filter, but assumed it was needed based on mileage. I purchased the regular cabin air filters from their parts department and have since found the carbon loaded filters at another dealer for the same price! I purchased 7 years of bi-annual "solar shield" treatments for $700, figuring they'd save me the trouble of periodic hand waxing. On one occasion the car was returned minus the antenna. On another, the car was returned with a door ding, which I could not prove had happened in their shop. Then I starting looking more closely at the finish. On the next visit I looked closely before and after, and was convinced the treatment had not been done. I returned the car for a redo. I asked the service manager for details on how the "solar shield" was applied, what prep work was done, etc. He told me he didn't know. I suggested he find out. He did not respond and never gave me any information. Upon inspecting the redone solar shield, I noticed road tar and other contaminants underneath the finish. I'm became resigned to the idea that, if I do take the car in for any more solar shield treatments, I will have to clean the paint before hand. And now the final straw: the solar shield treatment is supposed to be every six months, but in order to make only one visit to the dealer I took the car in six weeks "late" to coincide with the 5K mile service. Now my car is due for service again but they tell me they won't do the solar shield treatment a day sooner than six months from the actual date of the last treatment. Well, I won't be going back to Manhattan Beach Toyota. More

Overall the experience was great. Everyone that I have dealt with in the service or parts department are always friendly and cracking jokes. I inherited my 1990 SR5 from my father when I turned 16 and it dealt with in the service or parts department are always friendly and cracking jokes. I inherited my 1990 SR5 from my father when I turned 16 and it has been serviced there since my father bought it. I remember a time when I had to bring my truck in for service there because my belts were making noise. The mechanic actually opened the hood right under the service bay with me standing next to him telling me, in words that I could understand, what he thought was wrong with my truck. They always call right on time and if I have to leave my truck there for longer than expected they offer me a ride home or a rental car. Plus they wash my car for me after my service! I know that I'll definitely be buying my next car there. More

I own 3 Toyotas and have them serviced previously independently (which was not a great experience) - I have worked on different cars since High School Auto shop, I know what to look for before and af independently (which was not a great experience) - I have worked on different cars since High School Auto shop, I know what to look for before and after service and have not found anything like I did with the mistakes like the Independent service providers. I traveled with my family over a week and did not think twice about the status of my vehicle. I trusted the competency of the staff of Manhattan Toyota completely. I was so busy trying to get work completed and neglected to take 2006 Tacoma in prior to leaving. I contacted the service dept. / John / and not only did he get me in but out within the time promised I was able to schedule other items on the to list for the trip. I did not feel the need to double check everything since purchase of 2006. We had a great no issues trip.I like the fact that I can contact someone and get answers - office / parts / service and be confident that they know what they are talking about. I will probably see you in 6 months or 5000 miles whichever comes first! Sincerely, Gary J. Poje / MB More

I have been bringing my Carolla to Manhattan since purchase. I have been very please with the way I have been treated. They explain what needs to be done and why. I even had them show me a part which purchase. I have been very please with the way I have been treated. They explain what needs to be done and why. I even had them show me a part which they couldn't believe they needed to be changed. Once, I drove into the service area when it was raining, the windshield wiper rubber broke off and after purchasing one in the parts department, John personally helped me instal a new for me on the spot. That is just one of the many great experiences I have had as a long term customer of Manhattan Toyota my first car being a 1985 Toyota Celica GTS. Gary J Poje More

I visited Manhattan Beach Toyota and appreciate the great service, location and professionalism of the entire staff! Customer Service Manager Joy Anderson got my new Camry serviced and finished ahead of sche service, location and professionalism of the entire staff! Customer Service Manager Joy Anderson got my new Camry serviced and finished ahead of schedule! Excellent accesories department also! More

Bought and service my vehicle. This place is totally deceptive and will do whatever it takes to unload inventory/make money. Their certified used vehicles don't hold value as promised and I seem to spen deceptive and will do whatever it takes to unload inventory/make money. Their certified used vehicles don't hold value as promised and I seem to spend more and more money everytime I go for scheduled maintenence. And conveniently it's always around tax-time (last year it was right after I got my stimulus refund). The kicker...I have the powertrain and bumper-to-bumper warranties, but nothing ever seems to be covered. I love my car and it's never given me trouble (kudos Toyota), but John Elway's Manhattan Beach Toyota and Scion is designed to gouge his customers and I am certain I can't trust the sales or service team. This is the exact situation I was trying to avoid by going here. Would I recommend this dealership: ABSOLUTELY NOT!!!!!!!!!!! This is the last time I go there myself. More

I had a small leak of radiator fluid in a newer car with very low miles. I brought it to Manhattan Beach Toyota even though the other reviews advised me against it. I thought that I would be the exception very low miles. I brought it to Manhattan Beach Toyota even though the other reviews advised me against it. I thought that I would be the exception. That is far from the truth! They charged me $90 for the diagnosis and told me that i needed a new radiator hose and inverter coolant pump for the hybrid system. They wanted $850 for the repair. I declined the repair and purchased the parts for $135. I wanted to do it myself. After researching how to repair it I found a service bulletin stating that this part is an extended warranty. At this point I figured I would see if Marina Del Rey would warranty the part before I attempted the fix myself. Without doing a full diagnosis of the problem, Marina said they wouldn't warranty it because the car had been in an accident but they said they could to the same repair as Manhattan Beach Toyota for $460, that is almost $400 less!! I decided to do it myself. After taking the front light out and partially removing the front bumper, I was able to realize the hose had a small hole in it. The pump was in perfect condition. I replace the hose and put new fluid in. The hose was an $8 part!! Manhattan Beach Toyota tried to rip me off. They were going to charge me $860 to replace a hose. Their Service Director, Darron Guy (loser) is a real piece of work. He said he wouldn't refund my diagnosis charge (they misdiagnosed it) because it would come out of his pay. Great customer service over there. A bunch of real Losers. At this point More

We live by the beach and always keep quarters in our cars for parking meters. About 6 months ago, 2 rolls of quarters were stolen out of my wifes car while it was in for service. We reported the problem but for parking meters. About 6 months ago, 2 rolls of quarters were stolen out of my wifes car while it was in for service. We reported the problem but it was only $40.00 so we just wrote it off. Recently our sons car was in for maintenance and his iPod was stolen from his glove box. I called the service manager immediately after returning home and he said he would contact me by the end of the day after he spoke with the owner. I didn't here anything from him so the next day I wrote Toyota Corporate asking them if it could this be investigated. They opened a case but did not answer my question. They said the Customer Relations Manager will contact me by the end of the business day Friday. In the event I did not receive contact from the dealership by this date, please contact them with a file number they provided. The Customer Relations Manager didn't contact me so I responded to Corporate again and they said I would need to work it out with the dealership. I also tried the BBB. I submitted my complaint and received a confirmation e-mail that they received my complaint. After not hearing anything for a month, I called to follow up and was told there was no complaint. More