Manly Honda

First service My representative was very thorough and explained everything that needed to be done and future help if needed. It was a great experience including the My representative was very thorough and explained everything that needed to be done and future help if needed. It was a great experience including the terrific waiting room and coffee machine. There were several kinds available and when my car was ready, Bill came to get me to finish the paperwork. More

I love the car, did not love the experience. **updated** Started my experience online with Mark, he responded quickly and answered all my questions. I arranged a meeting at the dealership and drove the almos Started my experience online with Mark, he responded quickly and answered all my questions. I arranged a meeting at the dealership and drove the almost 2 hours to get there. However, Mark was not there and directed me to Mike. In the showroom met with Mike, I informed him of the car i was interested in and he sent us into the large lot to find it while he dealt with another customer. Once we located the car he got the keys and pulled it up to us. I sat in the back seat while my partner drove the car. All Mike talked about the entire ride was how the car was well taken care of. Once back at the lot we looked over the car again, there were blemishes on the dashboard and in the hatch. We were then greeted by a detail guy (didnt catch his name) he was overly helpful and fixed the issues. Mike kept asking us to sign the papers and we had to tell him a few times that we needed to discuss it among ourselves as it was not quite the price we were looking for. Once we decided to purchase the car he then criticized us for wanting to get a better deal. He stated that car dealers "aren't what they used to be and wheeling and dealing isnt how it is done now". We were paying in cash so had to wait for finance to process the information. We waited for 2 hours in the lobby. Finally we met with Steve in finance. In and out in 5 minutes,. No hassle, nice guy. Made the deal to pay in full in the next 10 days so we could get a bank issued check and then the finance option would be cancelled. He then gave me the survey card with his business card. I was more than willing to write a great review as he was the best thing about this experience so far. So then back to Mike to get the car. He again pulled the car up to us. He asked me if I received the survey card. I showed him that I did and he grabbed it from me and said he was going to staple his business card to it. When he came back with the survey card I noticed that he had ripped Steve's card off of it. What a sleaze bag. And then we were off for the long drive back home. 3 days letter got numerous phone calls from the 'finance department' asking where the payment was. I informed them 4 times that I would be in on Saturday (as it was a long drive and we were going to spend the day at nearby attractions in order to get the most out of the day). The representative i spoke with was rude and said that 'i better be there on Saturday' I asked for their name and they said 'see you on Saturday'. So come 4 days into having the car and it is making an awful noise on start up. Call the dealership and inform them of the issue. They said they would look at it on Saturday, Saturday they inform me that they want to do a cold start on the car and that i should drop it off. They did not have a loaner vehicle for me so i had to schedule a drop off for the following week. But again there wasn't a loaner car. So we had to drive 2 cars to drop off the Cr-v for the night so it could be cold started in the morning. Ted in service was great. Explained everything, called promptly, No issues at all. Overall Ted and Steve were great. I could do without dealing with Mike again. 6/26/17 Update: I have barely owned the car a month and it has spent more time being repaired than driven! 1 week after purchase had a tire blow out. 2 weeks after purchase had the experienced detailed above. Update to now: the engine started making a horrid noise, called Manly honda and they wanted me to drive the 1.5 hour drive for them to look at it again. I informed them for safety reasons i would not and the work needed to be authorized in my home town. The car has now been in the shop 5 days repairing the timing chain. Havnt heard back from Manly that they will cover the entire costs. Soooo, this car is supposed to have a 100 and whatever point inspecition....I guess they forgot a few of the major points. I am beyond pissed!! If i could rate less than 1 star I would. More

Service was done right away. Employees are friendly, respectful and professional. The service was done in less than the time they say would be required. I stayed in the waiting ro Employees are friendly, respectful and professional. The service was done in less than the time they say would be required. I stayed in the waiting room, and employees went there to tell me that the car was ready. More

Great Sales I had a great sales service working with Chris, He made it a simple process to come in and pick up the car. He knew that we what we wanted and he mad I had a great sales service working with Chris, He made it a simple process to come in and pick up the car. He knew that we what we wanted and he made it work for us. He is a great guy to work with, just wish i could have worked with him on the financing portion of the deal, Dave.........Not so much. More

service on leased civic good this time and on time. too loud in waiting room...need more outside & nice space to wait. Thorough & long term options given were appreciated good this time and on time. too loud in waiting room...need more outside & nice space to wait. Thorough & long term options given were appreciated More

Manly is Top Notch What a great dealership. The staff was very knowledgable and not pushy in the least. They listened to my needs and helped me find the right vehicle an What a great dealership. The staff was very knowledgable and not pushy in the least. They listened to my needs and helped me find the right vehicle and financing program for my situation. Bravo Manly! More

Title I feel that I can trust Ted, unlike almost all mechanics I have dealt with. It goes a long way. Please give him a raise I feel that I can trust Ted, unlike almost all mechanics I have dealt with. It goes a long way. Please give him a raise More

Happy! Customer service is excellent! I choose to wait for my vehicle to be worked on. Jose checked in on me kept me informed. The waiting area is clean a Customer service is excellent! I choose to wait for my vehicle to be worked on. Jose checked in on me kept me informed. The waiting area is clean and comfortable. More

Buying a Car Made Easy Manly Honda worked with a great Cartelligent agent, Dakotah, to find and sell me a 2017 Honda C-RV. They made it simple, and I was able to pick up an Manly Honda worked with a great Cartelligent agent, Dakotah, to find and sell me a 2017 Honda C-RV. They made it simple, and I was able to pick up and purchase my car in less than an hour, which included training on all the cool bells and whistles in the car. More

Courteous and efficient I had a great experience at the service center from the moment I pulled up for my appointment to the end of my visit when I was walked to my car. Eac I had a great experience at the service center from the moment I pulled up for my appointment to the end of my visit when I was walked to my car. Each person I dealt with was both courteous and efficient. Thank you to Bill Petty taking care of me and my car. More