Manly Honda

Disappointed not told there was a charge for Uber ride when scheduled service appointment. Stood in showroom for 15 minutes waiting for salesman, never came when scheduled service appointment. Stood in showroom for 15 minutes waiting for salesman, never came More

Great Dealership and Awesome Service Overall, I had a really good experience purchasing a used vehicle from Manly. Javier was great with his professionalism and communication. He made us Overall, I had a really good experience purchasing a used vehicle from Manly. Javier was great with his professionalism and communication. He made us feel comfortable during the whole process and I would highly recommend him. The two things that diminished this experience and from being perfect was the time with the financial advisor and waiting for the temporary plates. I felt that the financial advisor was a bit impatient and aggressive. It might have been a busy day or he may be having a bad day but it was a different ambience than dealing with the other financial advisor we met during our first visit. I felt rushed and he was very aggressive with the packages/options/signage as I was trying to read the contracts and options thoroughly. With a condescending personality, it wasn't pleasant when I declined a few options and ask questions regarding different interests rates. As a consumer, we aren't obligated to buy anything in addition to the vehicle.... so don't try to belittle us when we kindly decline additional services. That sense of entitlement can be toxic when you are trying to sell a product. The second incident was out of your control since the computers went down. I get it but we waited almost 2 hours after signing the contract. We were first told it would be 15 mins, then 30 minutes, then we could have written it out on a piece of paper / glued it to a license plate, and then 2 more times of a 20-minute wait. I wished they would have just said come back in 2 hours..... I also asked if it would be legal to drive off the lot with the written license number and the individual responded back in " It'll be ok... just don't get pulled over". That was not professional and liability for your employees to tell us that. More

Disappointed with Customer Service and Surveys Manly Honda puts such pressure on their Service Advisors that they have to beg for perfect reviews on surveys; otherwise, it affects their pay and the Manly Honda puts such pressure on their Service Advisors that they have to beg for perfect reviews on surveys; otherwise, it affects their pay and they have to be "retrained." My past written poor reviews in surveys of Manly Honda Service were not because of the Service Advisors; each of them were GREAT!!! I wasn't told that anything negative on surveys is reflected on the Service Advisor. My poor experiences have been with the appointment/customer service desk. They didn't call me back on three separate service occasions when I left a message as directed. The women who made my appointments and greeted customers at the desk did not provide me with a positive, pleasant, professional service and were borderline rude and aloof in my dealings with them. We were a fan of Manly Honda when we purchased a car from them years ago; however, we took the car to a very reputable private repair shop. Now I know why my husand made that decision. More

Great experience buying a car! I had a great experience at Manly Honda. All of my questions were answered calmly and respectfully. Alex went above and beyond to help me choose the r I had a great experience at Manly Honda. All of my questions were answered calmly and respectfully. Alex went above and beyond to help me choose the right car for me. I was very satisfied with my experience and my car choice. More

This dealership has amazing customer service, they really value the people over there products and they stand by there products 100%. They are trusted vendors who id recommend to anyone who is looking to buy value the people over there products and they stand by there products 100%. They are trusted vendors who id recommend to anyone who is looking to buy a vehicle or are in need of vehicle aervice. More

Very efficient Mark was very friendly and helpful and speeded my service through the system. The waiting room was very clean and well setup. I am from out-of-state a Mark was very friendly and helpful and speeded my service through the system. The waiting room was very clean and well setup. I am from out-of-state and when in the area will use Manly again. More

Excellent service I have had 10 plus years of service for my CRV and the employeees at Manly are always efficient, knowledge able and helpful and kind. I have had 10 plus years of service for my CRV and the employeees at Manly are always efficient, knowledge able and helpful and kind. More

Flat tire I had a great experience with manly Honda. I got a appointment the same day for my tire. Everything was taken care of in a matter of a couple hours. I I had a great experience with manly Honda. I got a appointment the same day for my tire. Everything was taken care of in a matter of a couple hours. I will also go back. More

Excellent service From the time I made my appointment with Bill Robertson until they did the service on my car was excellent. Bill always take the time to explain every From the time I made my appointment with Bill Robertson until they did the service on my car was excellent. Bill always take the time to explain everything that needs to be done with my car. More

Very Helpful! I needed a new car, and decided to get a lease on a new Honda Civic. The process was super easy to follow, quick to complete, and everyone that worked I needed a new car, and decided to get a lease on a new Honda Civic. The process was super easy to follow, quick to complete, and everyone that worked with me was extremely helpful and kind. I would recommend this service to everyone who might be looking to lease/buy! More