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Manly Honda - Service Center

Santa Rosa, CA

4.6
7,737 Reviews

7,737 Reviews of Manly Honda - Service Center

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January 30, 2025

Excellent service, exceptional services reps, Lots of the coffee and good treats. Will be back More

by RASMITH5000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Coralde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Inzunza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Galdi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Barajas Torre
Feb 01, 2025 -

Manly Honda responded

Hi RASMITH5000, I am so glad you enjoyed the coffee and treats! Thank you for sharing your experience. Until next time, Your Manly Honda Team

January 30, 2025

I was very happy with the service of my car. Carlo was very informative, patient and polite. More

by Paulette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Verde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Martinez
Feb 01, 2025 -

Manly Honda responded

I am so glad that you had a 5-Star experience! Thank you for sharing your valuable feedback We look forward to your next visit. Best, Your Manly Honda Team

January 30, 2025

The service personel was polite and professionate. He showed me a short video from my car service More

by CRH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Verde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2025 -

Manly Honda responded

We love that you enjoyed the video multi-point inspection. Thank you for choosing Manly Honda! Until next time Your Manly Honda Team

January 30, 2025

Quite busy no reception but good facilities and impressive video of services. To make appointment on their website was quite confusing. More

by sahapridi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiram Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2025 -

Manly Honda responded

Hi saharpridi, Thank you for sharing your recent service visit experience and for bringing the confusing online scheduling process to our attention. I will share this with our upper management to correct its deficiencies. Though we fell short of giving you a 5-start experience, we value you taking time and sharing feedback! Until next time Your Manly Honda Team

January 30, 2025

This dealership has always been friendly, accommodating, and professional. I have taken my vechicles here for years and will continue to do. They have earned my trust. More

by MCRISTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucia Chavez Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lorence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Ashby
Jun 28, 2025 -

Manly Honda responded

Thank you for sharing your feedback and for being part of our community! We truly appreciate you and your continued support. Looking forward to the next time we connect. Warm wishes, Your Manly Honda Team!

January 27, 2025

Service Department needs some process improvements. Failed to have the required parts for recall work for appointment made over week in advance. I showed up and had to reschedule. Staff seemed to know More

by jhsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hiram Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Manly Honda responded

Dear jhsr, Thank you for choosing the Manly Honda Service Department. We sincerely apologize for the inconvenience caused during your recent visit. Unfortunately, we did not have the required recall part available and failed to inform you in advance. Additionally, we should have communicated that any items in or on the back seats need to be removed prior to the repair process. Lastly, we missed calibrating your tire pressure monitoring system, which falls short of the service excellence we aim to provide. My name is Jose Rocha, and I am the Customer Experience Manager. I would appreciate the opportunity to discuss how we can improve your experience and address your concerns. Our goal is always to deliver a five-star experience, and we deeply regret not meeting those expectations this time. Could you please provide your contact phone number on file or the six-digit work order number located on the top of your receipt? I look forward to resolving this matter to your satisfaction. Thank you for your time and understanding. Best regards, Jose Rocha Customer Experience Manager Manly Honda Service Department 707.535.1163 or email: jrocha@manlyauto.com

January 25, 2025

Jose’ was absolutely fantastic throughout this whole process. That’s why whenever I have an issue with my car I don’t hesitate to call Manly. This time I bought some headlights from Auto Zone. The compl More

by CAKES0409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rocha Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Manly Honda responded

Hi CAKES0409, Thank you for taking the time to share your valuable feedback! We’re thrilled to hear that your Honda was restored to factory specifications and is now working as designed. We’re also glad that our video inspection was helpful to you. It’s our pleasure to provide you with excellent service, and we look forward to assisting you again in the future. Thank you for choosing Manly Honda! Best regards, Your Manly Honda Team

January 23, 2025

Every experience with Manly Honda has been an exceptional, high-quality experience. From purchasing the car, scheduled maintenance and ultimately re-selling the car back to Manly. Always friendly More

by MJRUBASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucia Chavez Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lorence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Doyle
Jan 29, 2025 -

Manly Honda responded

"Thank you so much for your kind words and for sharing your experience! We're thrilled to hear you were satisfied with our service. We look forward to serving you again!" Best, Your Manly Honda Team!

January 21, 2025

Treated very nicely. Great job on the maintained thorough report Very pleased great customer service. More

by KATHRYNZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shyla Saxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonia Abukweik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Manly Honda responded

Thank you so much for your kind words and for sharing your experience! We're thrilled to hear you were satisfied with our service. We look forward to serving you again! Best, Your Manly Honda Team

January 21, 2025

The Service Advisors are on top of everything at this location Manly Honda. Sonia was great this last time and David before her. Thank you. More

by DDREILING0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonia Abukweik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Manly Honda responded

Thank you so much for your kind words and for sharing your experience! We're thrilled to hear you were satisfied with our service. We look forward to serving you again!

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