Not integrity.
Not honesty. Not trustworthy. I love Honda cars but. Customer service in Santa Rosa Ca it is the worse customer service.
Not honesty. Not trustworthy. I love Honda cars but. Customer service in Santa Rosa Ca it is the worse customer service.
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by JAVIVY
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2026 -
Manly Honda responded
Dear Javivy,
Thank you for being our customer and for sharing your feedback. We are very concerned to read about your experience, as this does not reflect the standard of service, honesty, and integrity we strive to provide.
To help us investigate this matter and better understand what happened, could you please provide your six-digit work order number or the phone number associated with your service profile?
Please reach out to me directly so I can review your visit personally:
Jose Rocha
Customer Experience Manager
707-535-1163
rocha@manlyauto.com
We appreciate your business and hope to have the opportunity to address your concerns directly.
I had a small hiccup in my service and let them know.
They went above and beyond to make sure I was happy. Thank you Manly Honda.
They went above and beyond to make sure I was happy. Thank you Manly Honda.
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by ROBHOGENCAMP
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2026 -
Manly Honda responded
Thank you for being the best part of Manly Honda. We appreciate and value your feedback, and we hope they make things right.
Best,
Manly Honda Team and Customer Experience Manager
Jose Rocha
It felt disorganized it was better the last time I came
in. I wasn’t greeted or told where to go. a woman came in after me and it felt like she cut in line, But she haf just gone out to get something and
in. I wasn’t greeted or told where to go. a woman came in after me and it felt like she cut in line, But she haf just gone out to get something and came back. It was very awkwark and would have helped if I just knew. I waited for some time to get help, which is okay, but wasn’t told anything. When my car was finished I wasn’t told where to pick it up. In mist places your car is driven back to the area where you wait. The person helping didn’t say anything about going where it was parked out of my line if sight. I appreciate how hard people work and know employees have bad days. It was just not good customer service at all. And not good communication.
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by CATHLEEN.E.GOULD
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Can’t remember other person’s name.
Jul 30, 2026 -
Manly Honda responded
Hi Cathleen,
Thank you so much for taking the time to share your feedback with us! While we’re always glad to see our returning customers, we are truly sorry this visit didn't live up to the smooth experience you expect and deserve.
Clear communication and a warm welcome are top priorities for our team, and it sounds like we missed the mark on guiding you through your visit and vehicle pickup this time. We completely appreciate your patience and kind understanding. Even on busy days, our goal is to make sure you feel taken care of every step of the way!
I would love the opportunity to connect with you directly, hear a bit more about your experience, and make things right. Please feel free to reach out to me anytime at 707-535-1163 or via email at jrocha@manlyauto.com.
We truly value your loyalty and look forward to delivering a 5-star experience on your next visit!
Best regards,
Jose Rocha
Customer Experience Manager
Manly Honda
📞 707-535-1163
✉️ jrocha@manlyauto.com
Fast clean up helpful txt when done safe washed my car.
Explain to me how my key fob works..
Explain to me how my key fob works..
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by TBREWER699
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2026 -
Manly Honda responded
Thank you for choosing Manly Honda and for being our customer!
Best,
Your Manly Honda Team!
Manly understands the meaning of customer service, and
they excel in all aspects customer care.
they excel in all aspects customer care.
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by RICH98
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2026 -
Manly Honda responded
Thank you for the feedback! We appreciate your business and are glad to have you as a customer.
Your Manly Honda Team
I received exceptional treatment from a very friendly and
knowledgable staff. I will definitely recommend Manly Honda.
knowledgable staff. I will definitely recommend Manly Honda.
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by REDCRYER
Verified Customer
Verified Customer
May 26, 2026 -
Manly Honda responded
Thank you for sharing your feedback. We truly appreciate your business and are grateful to have you as part of the Manly Honda family!
Your Manly Honda Team
Friendly service rep Sonia did a marvelous job of
resolving the problem and getting the part to complete the repair. , love the informative video from the technician of work done on my car, thankful
resolving the problem and getting the part to complete the repair. , love the informative video from the technician of work done on my car, thankful for the car wash
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by LNIETH
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2026 -
Manly Honda responded
Thank you for sharing your feedback. We truly appreciate your business and are grateful to have you as part of the Manly Honda family!
Your Manly Honda Team
Easy to reach someone, quick & reliable service, Hiram
very pleasant to work with, will come again for next maintenance
very pleasant to work with, will come again for next maintenance
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by jm_olson
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2026 -
Manly Honda responded
Thank you for taking the time to share your feedback with us. We sincerely value your business and are pleased to have you as a member of the Manly Honda family.
Your input is important to us, and we look forward to continuing to serve you.
Your Manly Honda Team
Great service advisor and fine service.
Can't remember who the service advisor was, but she was great.
Can't remember who the service advisor was, but she was great.
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by RPCAMM
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2026 -
Manly Honda responded
Thank you for taking the time to share your feedback with us. We sincerely value your business and are pleased to have you as a member of the Manly Honda family.
Your input is important to us, and we look forward to continuing to serve you.
Your Manly Honda Team
Really friendly and professional.
Sonia reviewed the history of repairs, done in an other state! Also, the video of the work done that was sent to me is astounding!
Sonia reviewed the history of repairs, done in an other state! Also, the video of the work done that was sent to me is astounding!
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by must-sashimi-66
Verified Customer
Verified Customer
Service Price Transparency
Feb 21, 2026 -
Manly Honda responded
Thank you for being such a wonderful part of Manly Honda - we're delighted to hear about your positive experience!
Best,
Your Manly Honda Team!