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Manly Honda - Service Center

Santa Rosa, CA

4.6
7,703 Reviews

7,703 Reviews of Manly Honda - Service Center

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July 06, 2022

Everyone who works at Manly, Sales to Service, are Brand builders. They respect Customers and to their very Best to make Customers feel served with Passion and Purpose. More

by BRUCEAHLVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parts - Bill Robinson, Brian Dorsey
July 06, 2022

Despite having an appointment expect to wait 20-30 minutes to get checked in. That was my experience. The staff was friendly but the place felt chaotic and disorganized. When I picked up my car the co More

by agorafilms
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Shyla Saxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Manly Honda responded

Hi, agorafilms, Thank you for being the best part of Manly Honda! Can I please get the phone number or the 6-digit work order number? Would love to try and make this situation right. Best, Jose Rocha Jr Service Drive Manager 707 535 1163 - jrocha@manlyauto.com

Jul 07, 2022 -

Manly Honda responded

Hi, agorafilms, Thank you for being the best part of Manly Honda! Apologies that you had to wait 20-30 minutes to get checked in and that all the contents of the glove box were spilled, and various screws and tools were left in the console. That is not OK! Can I please get the phone number and or 6-digit work order to reference your service visit? Look forward to getting more information to ensure this does not happen again. Until next time! Jose Rocha Jr Service Drive Manager 707 535 1163 - jrocha@manlyauto.com

July 06, 2022

Staff was friendly and helpful. My advisor was honest and on top of everything. He told me the time my car was gonna be done by and it was done before which I really appreciate More

by Andrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Timms
July 06, 2022

Prompt friendly service again provided by Jose. Got me in and out fairly quickly as well. More

by JM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rocha Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Manly Honda responded

JM, Thank you for being the best part of Manly Honda! Until next time! Best, Jose Rocha Jr Service Drive Manager 707 535 1163 - jrocha@manlyauto.com

July 05, 2022

Super helpful staff and they were all very nice as well. Thank you so much! More

by jackey.m100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shyla Saxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2022

From the sales to the service department, I've never had such great service from an auto dealer before. I brought my Civic in for it's first service and it was wrapped up when the said it would be, and they More

by RandyJW
Recommend Dealer
Yes
Employees Worked With
Ron Timms
July 04, 2022

Always very helpful and do not try to give you anything you don't need. More

by yankeebob0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Geasland
July 04, 2022

The service writer listened to our situation and tried to get my vehicle in by days end. They were extremely busy so it was understandable that they could not look at it that day after all. More

by DEBBIEPARRISH4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Lumibao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susan Geasland
July 03, 2022

Polite service, timely. Good explanations of needed services. Fair pricing. A heads up of detected upcoming problems. More

by CAROLHANSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Timms, Donna Henderson, Lori Comini
July 02, 2022

Once again, my dealership came though. All the people I interacted with were friending and professional My routine service took less time than quoted and the waiting room provided a comf More

by Mary C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch, Lori Comini, Brian Dorsey
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