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Manly Honda - Service Center

Santa Rosa, CA

4.6
7,761 Reviews

7,761 Reviews of Manly Honda - Service Center

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December 31, 2024

Total lack of keeping us in the loop. Also got a call the day after dropping off our car asking why we missed the appointment ! More

by DS.CURL
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucia Chavez Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniela Velazquez Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Molinaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Martinez, Kristen Ohlsson
Jan 04, 2025 -

Manly Honda responded

Hi DS.CURL, Thank you for choosing Manly Honda and for sharing your valuable feedback. Happy New Year! My name is Jose Rocha, and I am the Customer Experience Manager. I would like to understand our failures better. I can be reached at 707 535 1163, Tuesday through Friday, from 9 a.m. to 6 p.m. I look forward to our conversation to make things right and learn from our missteps. Best, Your Manly Honda Service Team

December 30, 2024

Bringing our CRV Hybrid to Manly service has been a wonderful experience. Our service advisor, Jose Rocha is the best. More

by JEB07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rocha Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2025 -

Manly Honda responded

Thank you for choosing Manly Honda and for sharing your valuable feedback! Happy New Year, and we look forward to seeing you again. Best, Your Manly Honda Service Team!

December 27, 2024

Took the '24 CRV in for RE-CALL work, and backing up noise( that has existed since new. Prepared to get a loaner-rental for the day). Sat in the waiting room to process this for nearly 2 hours! Time, I More

by HondaCRVdriver
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Hiram Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Martinez
Jan 04, 2025 -

Manly Honda responded

Hi HondaCRVdriver, Thank you for sharing your valuable feedback. I apologize for the mishap. I am Jose Rocha, Customer Experience Manager, and I would like to get more information to understand better what happened. Can I get a six-digit work order to reference that day's visit? It is on the top of your invoice. I can be reached at 707 535 1163 or by email: jrocha@manlyauto.com Thank you for choosing Manly Honda

December 27, 2024

This was my second time to be in Manly Honda for services. I’ve never been happier with a service dealership! Thank you More

by JIMMYHARRINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonia Abukweik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Manly Honda responded

Thank you so much for your kind words and for sharing your experience! We're thrilled to hear you were satisfied with our service. We look forward to serving you again! Best, Your Manly Honda Team

December 24, 2024

I really like how they took good care off my car and the rental car More

by CECILIALOPEZ90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonia Abukweik
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2024

Very good customer service. Carlo Verde was very, very good! I hope I get him again. More

by ANNIELORY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Verde
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Hiram was very friendly. He was very informative on all the issues with my car. Great customer service More

by sarah.picano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiram Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2024

The dealership is fine. Carlo Verde went above and beyond to help me with getting my car done and ensuring that my warranty covered the problem with my blind spot electronic More

by DOODAW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Verde
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

The service intake & waiting room was very disorganized with poor communication. I was passed to 4 different employees who got my requests jumbled, causing delays. We are 40 year customers and even 10 year More

by FSBMATOES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Ashby
December 06, 2024

Great quick service and thanks for the uber ride to the store. Thank you Kris More

by luv1pocket
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucia Chavez Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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