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Manly Honda - Service Center

Santa Rosa, CA

4.6
7,683 Reviews

7,683 Reviews of Manly Honda - Service Center

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October 30, 2023

Nice people, overall. Great parts department. Were not willing to be transparent and give Me a transmission replacement quote initially, when knowing full well they coul More

by TYRONEARNOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucia Chavez Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Robertson, Jerry Pea, Carlos Martinez
Oct 30, 2023 -

Manly Honda responded

Hi TYRONEARNOLD, Good afternoon, Thank you very much for visiting Manly Honda. We greatly appreciate it. I have reviewed your survey results and would like suggestions on how we could have done better. We apologize for not meeting your expectations and look forward to hearing from you. My name is Jose Rocha, Customer Experience Manager. I want to learn more about what exactly happened to understand and improve on the process we have in place. I can be reached at 707-535-1163 and or jrocha@manlyauto.com Thanks for being the best part of Manly Honda. Best, Your Manly Honda Team

October 30, 2023

Carlos was knowledgeable and courteous. I appreciated his great service tremendously. The two sitting in front closest to the entry way have a lot to be desired. Sure they may have been bus More

by HARTY.LAURA.ANNE
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Carlos Martinez
October 28, 2023

Tha parts department guys are great, very knowledgeable. The service department I was a little disappointed. Communication was not what I expected. More

by craiglamothe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Martinez
October 28, 2023

Quick reliable service! Lucia is a great service advisor & gave sensible recommendations to keep my Honda reliable for my daily commute. Two thumbs up More

by 94Skylinegts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucia Chavez Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2023

this dealership in particular had very good service. anyone who has helped me was courteous and efficient More

by MERANDA LOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucia Chavez Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Manly Honda responded

Good morning Meranda Lopez, Good morning, Thank you very much for visiting Manly Honda. We greatly appreciate it. I have reviewed your survey results and would like suggestions on how we could have done better. You may contact Jose or me anytime at the dealership; email is also great. We apologize for not meeting your expectations and look forward to hearing from you. Thanks for being the best part of Manly Honda. Best, Jose Rocha Customer Experience Manager 707-535-1163 or jrocha@manlyauto.com

October 27, 2023

It was a good experience Customer service was great. I felt welcomed for my first service there. More

by JESSICA.KITAVI
Recommend Dealer
Yes
Employees Worked With
Lucia
October 27, 2023

Manly Honda is efficient. Dave follows thru on with promises. He calls back and has answers. I highly recommend Manly Honda. More

by NCUMLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2023

La empleada lucia lopez es excepcional en su trabajo y parte fundamental lo hace jenial More

by CGALVANALCAZAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucia Chavez Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2023

I wasnt hsppy with the delay in grtting partd but once in the derbice was excellent More

by RVGPRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Ashby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lucia Chavez Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Carpenter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sonia Abukweik
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Lorence
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Ellsworth, Danielle Jensen
October 26, 2023

Very helpful and gave me all the information on my car that was done or will need for next visit. More

by R3BECC123456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shyla Saxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Remollino
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