Manly Honda - Service Center

Finally Usually the reps speak to me like I’m stupid because I’m a woman, not Chris. We had a nice chat about cars and he got me thinking it’s time to upgrade Usually the reps speak to me like I’m stupid because I’m a woman, not Chris. We had a nice chat about cars and he got me thinking it’s time to upgrade. I’m very satisfied with the demeanor and service from Chris, proof that this is the first time in this service center that I didn’t leave annoyed or upset. More

It was fine A loaner car would have been great ate or at least Uber home on MANLY HONDA. Getting help was slow but ver good once we got started. A loaner car would have been great ate or at least Uber home on MANLY HONDA. Getting help was slow but ver good once we got started. More

Not enough information I took my car in for the gas door not opening. I was left a message saying that the car was ready. When I went to pick it up I was left waiting for ov I took my car in for the gas door not opening. I was left a message saying that the car was ready. When I went to pick it up I was left waiting for over 90 minutes. When I asked about my car again after waiting for so long I was told that the car was not ready and was waiting for a part. When leaving messages they need to be more clear as to what is happening. More

Great oil change experience I barely waited for my service person and Bill gave a wonderful explaination to everything. And the service finished at the exact time that he promise I barely waited for my service person and Bill gave a wonderful explaination to everything. And the service finished at the exact time that he promised me. More

Recommend Jennifer & Chris Grate Appreciated the good and efficient service I received from Jennifer Crouch and Chris Grate! Highly recommend them both. Even when they are busy the Appreciated the good and efficient service I received from Jennifer Crouch and Chris Grate! Highly recommend them both. Even when they are busy they keep in touch with their customers. More

Transmission Issue Here is a copy of an e-mail that was sent last week. Dear Nick, With this e-mail I would like to compliment one of your employees, Service Adviso Here is a copy of an e-mail that was sent last week. Dear Nick, With this e-mail I would like to compliment one of your employees, Service Advisor, Chris Grate for the excellent service that he has provided me in the last week. Chris went above and beyond to help me with a major and unfortunate car issue that I had. He has been such a great help to me since the moment that I walked into Manly Honda. On Thursday September 26th on my way to work from Willits, my 2016 Honda HRV mechanically crashed. I had my vehicle towed to Manly and was quickly introduced to Chris. From the moment he was assigned to assist me, he went above and beyond to help me in any way possible and to accommodate me and make my situation less stressful. Chris’s professionalism, attentiveness, communication and overall kindness exceeded my expectations and he quickly put my mind at ease with what was a very stressful and upsetting ordeal. I have been very impressed with how he was able to provide a quick resolve and peace of mind. This type of customer service is rare to experience these days and I didn’t want it to go unnoticed by a very satisfied customer. What an asset to your company to have someone like Chris representing Honda. It’s obvious that he is committed to the highest level of customer satisfaction and as a result you have a VERY LOYAL customer. I have and will continue to share my experience with others and without a doubt will recommend Manly Honda. My many thanks to Chris and to Manly Honda for taking such good care of me! Sincerely, Valerie Johnson cc: Chris Grate More

Excellent Quick & Efficient Service! I came in as a walk in because I needed to get my key and was without a car all weekend, when I got there the staff especially my service tech, Hugo w I came in as a walk in because I needed to get my key and was without a car all weekend, when I got there the staff especially my service tech, Hugo was so understanding and helpful! Made my experience quick and efficient! More

Rental car service was excellent While I haven't yet received my truck back, dealing with the rental process at Manly went very smoothly and I received a 2019 CRV that was clean and f While I haven't yet received my truck back, dealing with the rental process at Manly went very smoothly and I received a 2019 CRV that was clean and full of gas. More

Sevice dept. Chris Grate took care of business in a timely manner. What more can a customer ask for? We will be back in the future. Thanks Jim and Lucy Yost Chris Grate took care of business in a timely manner. What more can a customer ask for? We will be back in the future. Thanks Jim and Lucy Yost More