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7,671 Reviews of Manly Honda - Service Center
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July 24, 2018
ItsMeAnna Ted was fantastic! Explained everything that needed to be done in words that made it easy for me to understand. The amenities made my wait time super Ted was fantastic! Explained everything that needed to be done in words that made it easy for me to understand. The amenities made my wait time super comfortable and seemed to go by a lot faster than I expected! Mandi was very accommodating, offering drinks and snacks to all of us who waited. She also told me about the Upgrade program. What an ingenious idea!! My car still feels like a baby and I’m not quite ready for a new one, but when I am, I’ll be coming in to Manly Honda! I’ll just make sure my car is due for a big service because she said that they would even pay for it if I Upgrade! Be ready Ted! You’re my guy to go to! More
by THESUGARHIGH
Verified Customer
July 24, 2018
Faster and friendly The server fe was faster and friendly, this is my new favorite dealer, professional, efficient they know their job and since you got there somebody is The server fe was faster and friendly, this is my new favorite dealer, professional, efficient they know their job and since you got there somebody is ready to help. More
by JUANCCRUZ12
Employees Worked With
Bill Petty
July 24, 2018
Excellent customer service Everyone at Manly Honda, from the nice man who greets you in the driveway to the great service advisors, competent, professional and friendly, to the Everyone at Manly Honda, from the nice man who greets you in the driveway to the great service advisors, competent, professional and friendly, to the cashier who greets you with a smile when your car is ready, they all have great attitudes and make you feel welcome. More
by MIKE.BRYANT
Employees Worked With
Other Employees :
Luke Ammann, Brandi Boccaleoni, Santiago Pizano
July 24, 2018
Warranty up, not going back to dealer Took 2012 ridgeline in for service. Service advisor suggested to me I should get the 60k service even though my truck was on 55k Miles. I refused. Took 2012 ridgeline in for service. Service advisor suggested to me I should get the 60k service even though my truck was on 55k Miles. I refused. he said if I get the service that day it will only cost me a bit over $550. But if I wait until 60k it will cost me $1200. I felt as if they use scare tactics to try to get you to purchase more service than needed. I was also told my car would be vacuumed after the service. It was not vaccummed- why offer if you don’t follow through. And the service advisor Jose is not good. I had Mike before he was much better. Before I would always rent a car while truck in service. This time I stayed and waited. Every service tech used scare tactics to convince each customer to purchase more than needed. They are in it for the money. I don’t trust them. Also, I went in for service in Dec. 2017. I rented a vehicle during service. I also purchased a new key. This key was not ever programmed. When I returned in June they reprogrammed the key, they did not offer me anything for my time and frustration. All they want is money money money. Good bye and good riddance. I’m going to a mechanic I can trust. And Brian you are correct, you can’t please everyone. Customers please note that the owner said nothing about the price increase for the same service between 55k and 60k service. So feel free to give the dealership extra money for nothing. I never heard of such a price increase for the same service if you do not get it today, it’s going to cost you $700 more in 5k miles. Can you explain this price increase sir? More
by jenniwuz
July 23, 2018
Manly Honda Santa Rosa July 2018 There are many great sales and service people at Manly. I've tried to give credit to those I remember with apologies to those I've overlooked. In 10 y There are many great sales and service people at Manly. I've tried to give credit to those I remember with apologies to those I've overlooked. In 10 years, I've only encountered one bad apple, and he is no longer in the barrel. So thanks again. More
by Beth 11
Employees Worked With
Other Employees :
Bill Robertson, Bill Petty, Mandi Sumner, Justin Allen, Carlos Martinez
July 23, 2018
Outstanding service and communication My vehicle was in the service department for some repair for a used car just purchased. Ted communicated via text and was quick to respond. He was int My vehicle was in the service department for some repair for a used car just purchased. Ted communicated via text and was quick to respond. He was interested in the issues I had and determined to quickly address them. A+ customer service provided by Ted! More
by Unhappymanlyhondabuyer
Employees Worked With
July 23, 2018
only the best experience over many years I have had great experiences with many staff members over the years. Very happy with the Manly Honda Team. Having had three different Honda's with th I have had great experiences with many staff members over the years. Very happy with the Manly Honda Team. Having had three different Honda's with them. More
by CAMERON.HATTAN
Employees Worked With
July 23, 2018
Going the extra mile It was good service. My car has always run great but the service team here makes sure all inspections are done and all maintenance is up to date. I kn It was good service. My car has always run great but the service team here makes sure all inspections are done and all maintenance is up to date. I know the bubble machine was still being built so the extra mile was I was able to get my dirty car washed by hand. Thank you for that.. More
by ALIBIT39
Employees Worked With
July 23, 2018
Headlight replacement Very convenient and gave me a free rental car while my headlight was replaced. This dealership has excellent customer service and I will always take Very convenient and gave me a free rental car while my headlight was replaced. This dealership has excellent customer service and I will always take my car here for service. More
by SIXDEUCEDROP
Employees Worked With
Other Employees :
Carlos Martinez, Santiago Pizano
July 23, 2018
Great service Everyone was very friendly. Jose and Luke were helpful and explained what was needed. Service was amazing and my vehicle was ready in just after a sho Everyone was very friendly. Jose and Luke were helpful and explained what was needed. Service was amazing and my vehicle was ready in just after a short wait. More
by Laura
