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Manly Honda - Service Center

Santa Rosa, CA

4.6
7,675 Reviews

7,675 Reviews of Manly Honda - Service Center

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January 04, 2018

Fast and professional We took our car in because one of the dashboard lights went on. The problem was a seat belt clasp. The issue was taken care of promptly courteously. More

by SANTANA55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santiago Pizano
January 04, 2018

unfinished business I spent 20 minutes on hold on the phone trying to get an appointment, unsuccessfully . Then set up an appointment on line. I listed 3 different things More

by Taken Advantage of
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
the rushed employee who was focused on selling rather than service, was not the problem, it was your whole focus on profit, not service.
Jan 04, 2018 -

Taken Advantage of responded

I was the disgruntled person who wrote this review. I am very pleased to report that this time when I called for service, the phone was answered immediately by a pleasant young woman who put me through to the service manager named Luke. This gentleman patiently listened to my experience and reassured me that he wanted to make it right. He proceeded to schedule service immediately, and said he would send a loaner car and pick up of our Honda. He scheduled ALL the items needed to be remedied,AND he gave us a break on the pricing. Now that's what I call service! Thank you, Luke and Manly for immediately rectifying a bad experience and making us happy customers. HAPPY NEW YEAR!

January 03, 2018

5000 Mile Service Dropped off my Honda Fit at 7:30AM, and the scheduled service was completed by 9AM. I was impressed on how the service was completed quickly. More

by Bob B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Robertson
January 02, 2018

Regularly scheduled maintenance- oil change tire rotation. Very thorough, regularly scheduled maintenance of my hybrid. oil and transmission change, all fluids checked, tire rotation - the works. Quick, in and More

by KIVAMEDIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Krupinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2017

Terrific, as always I am never disappointed at Manly Service. They are efficient, knowledgeable, helpful, patient. There are rides available for those who need one, coff More

by MMBB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santiago Pizano
December 28, 2017

Great Service Once again a great service experience. Great crew. All associates very friendly and helpful. Will continue to use Manly Honda as our Service and sal More

by GARYPIPER31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rocha Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jess Prestidge
December 27, 2017

Breakdown that was a simple fix! My 2016 Accord has an oil sensor that misfired and caused my car to appear to have something far worse wrong with it! Ted K. and JD took care of me as More

by ajnocal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dantzler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Krupinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2017

A dealership that's respectful of your time. All in all this dealership is very professional very courteous and treats its customers fairly. Let's face it who really looks forward to servicing th More

by NICKOLADI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Krupinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2017

Great experience Luke and Jose are awesome! I always feel well taken care of and love the cleanliness of the facility as well as the friendliness of the staff. More

by MIKE.BRYANT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rocha Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Ammann
December 22, 2017

Great experience at Manly Honda The overall staff was generally friendly and helpful, but Bill Robertson in particular was exceptionally professional. He was happy, helpful and promp More

by SYDNI.KITCHEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Robertson
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