Maple Hill Auto Group

Terrible I ask them to not put new plug wires on and not to put air filters on, but they did it any way. They gave me back 65 dollars of the 800 dollar bill fo I ask them to not put new plug wires on and not to put air filters on, but they did it any way. They gave me back 65 dollars of the 800 dollar bill for the service. There is no reason they need to rotate the tires on a sixty thousand mile service. They don't know the last time you had your tires rotated. They never asked when you last had tires rotated. They need to hand out a sheet showing what is included in the service to be preformed and go over it with the customer before they do the service. I bought a new 2009 Subaru forester, and a new 2015 Subaru forester from maple hill auto. They make you feel like you have no say in what they do on the service. If I don't want the brake fluid changed or if I don't want air filters and new plug wires, then I don't want maple hill telling me I have no choice, they make you feel like you are a cheap skate if you want to change your air filters yourself and save thirty dollars for ten minutes of work. I decide what I want done on the service. I will not have my Subarus serviced at maple hill auto anymore. You can keep your free tire rotation. I buy my tires from kens tire in allegan. Rotation and balance are free every six thousand miles. Bell tire does the same. They also repair the tires free. More

Easy to Work With We purchased a new vehicle at Maple Hill with Phil Lawrence. It was very easy and no pressure. We appreciated his honesty regarding price. He gave us We purchased a new vehicle at Maple Hill with Phil Lawrence. It was very easy and no pressure. We appreciated his honesty regarding price. He gave us his best price when we looked at the car. We were able to get the vehicle we wanted at a price we could agree on. Very pleasant. More

Quick and easy Quick Oil change !! Excellent customer waiting area . Was able to enjoy a hot coffee and a snack while I waited . Treated with respect and was asked h Quick Oil change !! Excellent customer waiting area . Was able to enjoy a hot coffee and a snack while I waited . Treated with respect and was asked how they did “GREAT “ More

Steve is great in the Hyundai Service Department Always greeted with a smile, comfortable place to wait while your vehicle is getting serviced, they always ask before doing maintanence that you may n Always greeted with a smile, comfortable place to wait while your vehicle is getting serviced, they always ask before doing maintanence that you may not want. Only concern is that service guys don't always get the cap tight after changing oil, and it's leaked in my garage a couple times. More

Golf SportWagen 20k service Easy appointment, done on time and on budget. Service writer Mike is a good one and the facilities are comfortable to work or relax in. Easy appointment, done on time and on budget. Service writer Mike is a good one and the facilities are comfortable to work or relax in. More

Attention to Detail We have been going to this Dealership for quite some time now and we always receive great service. From the moment you pull in you are greeted with a We have been going to this Dealership for quite some time now and we always receive great service. From the moment you pull in you are greeted with a smile. I received an oil change and brake service, and the estimated time was spot on. My only minor complaint would be the service counter not paying attention to details or requests. When I checked in I mentioned that I needed them to call my phone and not my husbands (as he works nights and would be sleeping). She made note of the preferred contact number on her iPad and starred my number on the printed out sheet. Three hours later when they called to let me know my car was ready, they called my husbands phone twice. When I picked my car up I made the decision to take his number off the account completely, and they did apologize. Overall, we are happy with our experience. More

Professional, Honest and Efficient I called the dealership from a Car Guru web ad and from start to finish was given accurate and honest information and guidance. I traveled 200 miles o I called the dealership from a Car Guru web ad and from start to finish was given accurate and honest information and guidance. I traveled 200 miles outside my home town to get a specific vehicle and was accommodated every step of the way. I greatly appreciate the vehicle walk through as being very comprehensive, not rushed at all. More

Very courteous, answered all of my questions! This is an excellent service dealership! They are courteous and listened carefully and answered all of my questions. Everything was performed to my This is an excellent service dealership! They are courteous and listened carefully and answered all of my questions. Everything was performed to my expections!! Highly recommend them!! More

Slow service, need better communication on length of service Oil change, Brake inspection, routine filters and I 1 was there from 1:15 to approximately 4:45 and did not even get my free car wash. They asked me Oil change, Brake inspection, routine filters and I 1 was there from 1:15 to approximately 4:45 and did not even get my free car wash. They asked me if I wanted it washed, it did not get washed. Since they went to the make a scheduled appointment vs. the old drive in when ever, I feel like it takes longer than it ever did when I just drove in to get an oil change and was out in an hour. More

Great customer service. Took in our 2019 Outback for what we thought was a brake issue. Turns out it was normal that the brake peddle goes down toward the floor with constant Took in our 2019 Outback for what we thought was a brake issue. Turns out it was normal that the brake peddle goes down toward the floor with constant pressure on the peddle. Just the way it was designed in the 2019 model. This dealership is very friendly, helpful, clean service area. Even the customer waiting area is very pleasant. The whole experience at this dealership has been a very good experience and I would sure go back again at any time. More