Maple Hill Auto Group

Great friendly service!! Great service from Cassandra! Very friendly and knowledgeable. Bob who I bought the car from still recognizes me and always greets me when I come in! Great service from Cassandra! Very friendly and knowledgeable. Bob who I bought the car from still recognizes me and always greets me when I come in! More

LOF and Tire rotation Misty was very good about explaining what was needed and what should have been done on my last visit. No one had ever mentioned to me what was needed Misty was very good about explaining what was needed and what should have been done on my last visit. No one had ever mentioned to me what was needed to be done on a 60,000 mile check-up or what the cost would be. If this had been done, I could have prepared for this amount of work financially. More

Friendly service Thank you for hiring and keeping Steve. He only hears from us for oil changes (so far!) but he remembers who we are, what we drive, and is so darn fr Thank you for hiring and keeping Steve. He only hears from us for oil changes (so far!) but he remembers who we are, what we drive, and is so darn friendly and informative. Thank you STEVE! More

Service was great Great service and employees. I don’t have any complaints from the purchase of my vehicle or from the many times I’ve had service. Great service and employees. I don’t have any complaints from the purchase of my vehicle or from the many times I’ve had service. More

Supportive and Helpful I purchased a car out of state and the service department was kind to do a short test drive of the car to look at one of my concerns before committing I purchased a car out of state and the service department was kind to do a short test drive of the car to look at one of my concerns before committing to a full inspection. They have also been easy to work with when setting up service appointments and do the work in a timely manner. More

A Company That Truly Cares About Their Customers I reside out of state so when I am in Michigan I. Ring my vehicle to Maple Hill. When I called, Amie was so kind and accommodating to my needs; she re I reside out of state so when I am in Michigan I. Ring my vehicle to Maple Hill. When I called, Amie was so kind and accommodating to my needs; she really puts customers first. Then when I arrived I was greeted with all smiling faces. The girls down in service are simply amazing. More

best experience spending that much money. Phil Lawrence of Maple Hill Hyundai took better care of me than I deserve. Started months ago when we were just looking, and not quite ready. Phil k Phil Lawrence of Maple Hill Hyundai took better care of me than I deserve. Started months ago when we were just looking, and not quite ready. Phil kept in touch without being obnoxious. When we were finally ready, Phil was ready and within a week we had the vehicle we wanted and are very pleased with it. More

Repeat repair with no accountability Had my 2013 VW Passat in for a second time to replace the heater core. Last fixed in Feb 2017 for the exact same issue. Car was fixed quickly which Had my 2013 VW Passat in for a second time to replace the heater core. Last fixed in Feb 2017 for the exact same issue. Car was fixed quickly which was appreciated and the correspondence was good from Mike Huffman. Upon going in to get my car, however, the Service Manager, Steve Westra, took no accountability to offer a discount, credit, or to take the lead in contacting VW directly about what appears to be poor quality parts (to have failed so quickly again). I stated that if I was charged in full that VW would lose a customer. We have bought 2 vehicles through MH and have 3 upcoming drivers. $700 was the total bill. I was told to call VW and take it up with them. Seems to me MH loses on this long term.....certainly wasn't my intention but I'm glad I have a choice and can move on from them. I have told my friends and family about this disappointing experience. Integrity and values matter most to me. Jason Heystek More

We drove away with exactly the vehicle we wanted. Phil Lawerence listened carefully to everything we wanted in a vehicle and offered 'no pressure' advice which was greatly appreciated. He was excel Phil Lawerence listened carefully to everything we wanted in a vehicle and offered 'no pressure' advice which was greatly appreciated. He was excellent at keeping us informed of progress while the dealership searched for our Santa Fe. Phil made follow up calls to answer any questions that might have arisen after the sale. Our overall experience with Maple Hill Auto Group deserves an A+. More

Poor communication This is the second time this yr that I have brought my car in for service. 1st time was May. It was longer than expected and i felt rushed out the d This is the second time this yr that I have brought my car in for service. 1st time was May. It was longer than expected and i felt rushed out the door as it was close to closing time even though I have an appt. I asked about my car and I was told.. " they didn't say anything. " I paid and never got the paperwork on my car. Yesterday I went in for an oil change and a new alarm light on my dashboard. I got there about 730 am. It was not busy. The first thing I did was I asked for a copy my paperwork from my last visit. The check in person said who helped youI think this was Heather. I stated it was her. She didn't say much but this was the last time I saw her on my visit yesterday. She told me we will get you out by 0900 am. After a few extras (light bulb, new filter, wipers and rotated my tires) my car was done or so I thought. I asked about the sensor. Nothing was documented when she went over my paperwork. I asked about the tire alarm light. She went back to check as nothing was addressed on my paperwork where it clearly stated i was there for the new alarm/tire light check. When she came back she repeated what the tech said " he didn't know which one." So back to the waiting room I went to wait for something that should have been done the first time. By 1145 I was out the door. My May visit was over $400, this oil change visit plus extras was over $280. Granted it was stuff that needed to be done. But for those amts the service had better be good-great. There were too many people shuffling me around. I love my Subaru. I have 50,000 miles- its 5 years old, purchased new and never a problem except the service. Someone needs to fix these issues or I may reconsider my next purchase or dealership. And that may be next yr...... just saying. More