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Mark Christopher Auto Center

Ontario, CA

4.6
10,611 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,611 reviews

April 14, 2023

We leased a vehicle from you three years ago, we ask that all the paperwork be ready before we got up there. It wasn’t, we ended up having to drive around to go get something to eat to keep us busy for three More

by SBERNIER0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

Apr 18, 2023 -

SBERNIER0 responded

Thank you for reaching out, but there’s nothing that can be done. I just recommend in the future when a client asked the paperwork be prepared, actually have the paperwork prepared for them.

April 14, 2023

Customer service is always on point. It helps when the employees recognize you and treat you like an “old friend”. Amenities for those of us that choose to wait for our car’s to be servi More

by dariasrn
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal (sales) Crisantocampos
Apr 18, 2023 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 14, 2023

Honest. Responsive and did exactly what they said they would and more. Also we're not pushy and was able to do the deal without the pressure that usually com More

by christopherbin17@gmail.com
Recommend Dealer
Yes
Employees Worked With
Armando Nuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armando Nuno
Apr 18, 2023 -

Mark Christopher Auto Center responded

I cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 13, 2023

Absolutely awful! My car has been destroyed by them. I went in there for a sensor repair and have had the entire coolant system repaired and now the AC doesnt work. More

by Frustratedpatrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu D, Matt Torres
Apr 14, 2023 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 13, 2023

Thanks . You make the service process , simple and easy . I leave feeling that I can trust you and know you are doing what’s right More

by SARAHJCAMARENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu
Apr 13, 2023 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. I always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 13, 2023

I don’t think I received timely updates what was going on with the repair on my vehicle. Vehicle was at your facility for one week and I never received a call or text from the service advisor. I had to call More

by albert30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dario Gomez
Apr 17, 2023 -

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you've detailed. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 13, 2023

Awesome? Outstanding. They took care of me like I was the owner they have every time I've been there. More

by Don Jack
Recommend Dealer
Yes
Employees Worked With
Sam and Julie
Apr 17, 2023 -

Mark Christopher Auto Center responded

Don, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 13, 2023

The service was fast and the service advisors did what they could to make it a great experience. I would be glad to let my friends come here for work on their vehicles. More

by kkelly11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 13, 2023

Check in was quick, my needs for my vehicle we were addressed properly. Service was done quickly, only thing was my tires were supposed to have been rotated but they put the rear driver side tire back More

by Tim turtle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Apr 13, 2023 -

Mark Christopher Auto Center responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 12, 2023

Went to the service department to get a new ignition key. Took over 2 hours. The agent said the key cutter machine was broke so they had to change the shank out from the old key. But they still charged me More

by Fdmedic11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A tall older black gentleman
Apr 14, 2023 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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