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Mark Christopher Auto Center

Ontario, CA

Overview
Employees
Reviews
Vehicles
4.6
10,612 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,612 reviews

March 29, 2023

I was shopping around for a 2500 Denali and got my best price at Mark Christopher travelled from San Diego to purchase it and will always keep going back to them. Awesome staff and very friendly. More

by isolano3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis
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Mar 31, 2023 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 29, 2023

It’s unfortunate that most there lied and made promises that were not fulfilled. Jeff Rizza sent a generic message expressing phony regard but did not contact me. I’ve replied to his email twice however he More

by jess22310
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jerry Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharron
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Mar 31, 2023 -

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you've detailed. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

Apr 07, 2023 -

jess22310 responded

So I wanted to wait a week before responding and give Loyd Beardsley (General Manager) time to reach out. As with Jeff Rizzi (Service Director). The initial email was generic and most likely automated. I did not give Mark Christopher Cadillac a good review on any surveys and after several weeks, I stand by my initial evaluation. Mark Christopher Cadillac employees lied to my wife and I and our concerns were NEVER addressed. Instead we have been completely ignored. We will never return to Mark Christopher for anything and I would caution potential buyers to beware.

March 29, 2023

Took 5 hours for a oil change and the person that helped us didn't really care I'm going to go a another deal because of this More

by VERONA.ROMERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Mar 31, 2023 -

Mark Christopher Auto Center responded

Verona, I appreciate you sharing the feedback regarding your recent oil change. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 29, 2023

Friendly and knowledgeable service rep. Vehicle was in in out as promised. Pleasure doing business. More

by Michael Evans St.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Mar 31, 2023 -

Mark Christopher Auto Center responded

Michael, thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 28, 2023

Staff was attentive knowledgeable and friendly. I will be back to purchase my next vehicle More

by jeffrey.housel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay
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Mar 29, 2023 -

Mark Christopher Auto Center responded

Jeffrey, thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 27, 2023

Nobu is always helpful, I would give him 5 stars , been using Mark Christopher for 20 years or more. Very satisfied. More

by ccollar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
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Mar 29, 2023 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 27, 2023

The best dealership to purchase a new car this is my 5th vehicle with them. Thank you More

by TORYKB24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2023 -

Mark Christopher Auto Center responded

Thank you! I can't tell you how much I appreciate your customer loyalty! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 27, 2023

Super busy dealership, everyone tries their best to deal with the current situations and economy. More

by P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo
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Mar 29, 2023 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 27, 2023

Great communication, service was done in a timely manner. Will definitely will choose Mark Christopher Auto Center again!! More

by 2020 GMC Terrain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Mark Christopher Auto Center special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 27, 2023

Jason went above and beyond to track the vehicle I wanted. It was on a train and he went to the train station to figure out a way to get it to the dealership for me asap. More

by BOB@ADVANCEDSEISMIC.NET
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2023 -

Mark Christopher Auto Center responded

Bob, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that Jason's efforts have made the difference in your vehicle-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

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