Back

Mark Christopher Auto Center

Ontario, CA

4.6
10,203 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
Contact Dealership

2131 E Convention Center Way

Ontario, CA

91764

Directions

By Type

Showing 10,203 reviews

January 02, 2023

In prep for 700 mile trip to Utah, they aligned all 4 wheels. But discovered brake lining was 90% gone, notified me, replaced. All good but water cooling system broke down day after arrival. Replaced "re More

by janssnyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 04, 2023 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2023

Disappointing service. Once I said no to doing repairs service advisor brushed me off when I asked a question and brushed me off when I showed up to get my car. The. It to More

by israel.berber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nobu
Jan 04, 2023 -

Mark Christopher Auto Center responded

Israel, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2023

Avo was very down to earth I appreciated the way they handled my case They were very fast for it being week of Xmas I appreciate the way they looked out for me when I needed it . More

by michaelhernandez604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo
Jan 04, 2023 -

Mark Christopher Auto Center responded

I appreciate the kind words. I look forward to seeing you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 01, 2023

Appointment was at 8:50 am no one came out to help until 9:20 am the lady that did help me was not even the person that was in charge of my appointment didn’t explain cost of service or anything just gave m More

by Ramon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dario
Jan 04, 2023 -

Mark Christopher Auto Center responded

Ramon, we appreciate you sharing your experience with Mark Christopher Auto Center. We would like you to know that we are always open to communication. Please feel free to reach out to me directly so we can earn your trust again. Thank you, and I look forward to hearing from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 01, 2023

My wife was very upset communication between service writer to porter was bad ! Part had to be ordered on a recall. When service writer called I said we would be there in ten minutes we did not get car More

by SHARKLINDSAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 04, 2023 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 01, 2023

Good work , however head unit went out twice second time dealer would not cover it More

by DANNYSANTILLAN31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Jan 04, 2023 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 01, 2023

They were friendly, were understanding , we had good treatment and the service was very fast. More

by velazquezviri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NOBUYOSHI DOMON
Jan 04, 2023 -

Mark Christopher Auto Center responded

I strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else I can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 01, 2023

Called last minute and Cesar was able to squeeze me in. Right before new years. Thank you for the rapid service and consideration of my free time. More

by Neekolizz29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
Jan 04, 2023 -

Mark Christopher Auto Center responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 01, 2023

When I finally made the decision to purchase my new service truck there is only one place I go and that's MK Chevy. I walked on the lot and found my truck in one minute. I think this is my 6th vehicle More

by Anhaeuserelec
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 01, 2023

Everything was good . From start to finish . Even the parts guys very helpful with all my questions More

by Danieljperez88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 01, 2023 -

Danieljperez88 responded

From start to finish . Even the parts guys very helpful with all my questions

Jan 01, 2023 -

Danieljperez88 responded

From start to finish . Even the parts guys very helpful with all my questions

Jan 04, 2023 -

Mark Christopher Auto Center responded

Wow, your kind words took my breath away! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

...
279
...