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Mark Christopher Auto Center

Ontario, CA

4.5
10,130 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,130 reviews

September 14, 2022

Poor service. Did the bare minimum. Charged me $68 for 8 bolts. Took all day to fix my truck when they told me they'd have it done in a couple hours. Inspection sa More

by JEFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 16, 2022 -

Mark Christopher Auto Center responded

JEFF, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Mark Christopher Auto Center does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 16, 2022 -

JEFF responded

Jeff, Terrible service man I don't know what to tell you. Checking off the box "checked all fluids" and there was no liquid in my reservoir, left with low tires, having the nerve to try to charge me $68 dollars for 8 bolts after charging me over TWO GRAND for a cat converter? Gross.

September 14, 2022

This Dealership seems friendly and professional. Service was good. Would recommend to anyone who needs service. More

by TGRACE1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 16, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 16, 2022 -

TGRACE1977 responded

You're welcome. My experience was good. My only gripe was that the service tech didn’t rotate my tires like I was told. From the service slip, they indicated that they could not find the wheel locks. A simple phone call to me would have resolved this as I would have told the tech where the wheel lock was located. Other than that, the service was good.

September 14, 2022

I’m very satisfied with the service for my oil change it was completed sooner than expected. More

by hdfonso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2022

You did a fantastic job in finding a problem my problem is I didn’t buy the right auto warranty Service so I could not have you guys complete it but with your comments and help that the company that I boug More

by Arturorev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Villalobos, Matt Torres
Sep 15, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 13, 2022

Amazing service and follow up. Not once did I have to reach out to find out what was going on with my vehicle service. I plan to recommend Mark Christopher to everyone needing a se More

by JUSTIN@JUSTINTIME.TV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie was 1st class!, Matt Torres
Sep 15, 2022 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2022

Easy, fast, and local. Will continue to bring my vehicle in the future. Thank you More

by Love2cosmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2022

The Service center is great (Nobu is our guy! ) They know their stuff and are always very communicative when giving status updates for our vehicle. We have 3 cars, a Chevy and two Buicks and we br More

by DAMIEN.HODGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Sep 15, 2022 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2022

My 1st time bringing in my car for service. Had front and rear breaks done on my Cadillac. Although high volume, impressed with customer service and workmanship. Great job! More

by aromo73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Sep 15, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2022

My wife told me to go to find a car that’s good enough within the budget. So I went. Then I came to see all kinds of cars especially the Corvette. Yes, i saw the Corvette on your parking lot. But it was n More

by normanfam211
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Anthony Garrido
Sep 15, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 11, 2022

Discovered the issues with my truck. Fixed all the problems with my truck. Excellent service More

by Pedro_Rea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avo
Sep 13, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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