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Mark Christopher Auto Center

Ontario, CA

4.5
10,105 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,106 reviews

June 25, 2022

Jeff Rizzy and his team are the best. We recommend to everyone. Wouldn't go anywhere else More

by edith.avilez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 28, 2022 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 24, 2022

Salesman was very helpful and knowledgeable about the vehicle that I was interested in friendly services More

by JPALOMAREZ95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jett Palos
Jun 28, 2022 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 24, 2022

Fast and easy service. Service writer stayed in contact and gave updates as soon as something changed. More

by sam_mora782
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Jun 28, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 24, 2022

The wait time was very appropriate but the pick up time was absolutely not acceptable. More

by Jazmin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Jun 28, 2022 -

Mark Christopher Auto Center responded

Thank you for this review! I really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 24, 2022

I was satisfied with the service except for the following: No one to shuttle me to my office 2 miles down the road, where I had to Uber twice. There and back No one washed my truck as a court More

by acerda0518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Jun 28, 2022 -

Mark Christopher Auto Center responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 24, 2022

Quick and easy complimentary oil and filter change and tire rotation on my 2021 Tahoe Z71. The service technician was friendly, and the work was completed in only a couple of hours. More

by HotrodZ06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Cardenas
Jun 28, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 24, 2022

I am disappointed in my visit. My truck has 4K miles on it and the AC compressor went out. The dealer replaced it and it initially work. My AC blows cool air not cold so I took my More

by barrozodavid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gerald Waters
Jun 28, 2022 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 24, 2022

Very helpful and great service just takes so long for oil change but I happy More

by Navatoots
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan in service advisor
Jun 28, 2022 -

Mark Christopher Auto Center responded

Thank you for this review! I really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 24, 2022

There's nothing good, they've lied, double charged and wrote a letter of apology to me.. More

by DAVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan in service dept ...awesome Guy.. Very helpful And gets things done.
Jun 28, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 24, 2022

Slow service seems disorganized not enough seating for everyone and being a first time Cadillac owner and having my first service was never told when I made an appointment that the Cadillac service is clo More

by Oldmetal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 28, 2022 -

Mark Christopher Auto Center responded

I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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