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Mark Christopher Auto Center

Ontario, CA

Overview
Employees
Reviews
Vehicles
4.6
10,617 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,617 reviews

September 04, 2022

Gets worse every time I go! Customer service is terrible. They lie on the inspection sheet More

by RANDYBRANNING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Albert Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2022 -

Mark Christopher Auto Center responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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September 04, 2022

Gilbert and Emit are amazing! The customer service was stellar! Definitely coming back in the future! More

by joshua.robert.jaure
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert gonzalez and Emit!
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Sep 07, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 04, 2022

Hello on Sept 3 2022 I went to purchase a a SUV and ended up at the Ontario Dealership after going to the Moreno Valley Dealership with no liking of choices I was given. I eventually looked at a Chevy Traver More

by DEZISMINE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathon Click
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Sep 07, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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September 04, 2022

Over 3 hours for a simple oil change, it’s bs, 15 mins to get car once I paid More

by Chuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erick Silva
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Sep 07, 2022 -

Mark Christopher Auto Center responded

Chuy, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 04, 2022

Took 45 minutes to get my car after work completed RIDICULOUS. I was later returning from my lunch break. No car wash. Do better!!! More

by Sharee21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Sep 07, 2022 -

Mark Christopher Auto Center responded

Sharee21, we appreciate you sharing your experience with us at Mark Christopher Auto Center. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. Please contact me as soon as possible so I can hear more about what happened and provide my assistance. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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September 04, 2022

Have gotten good service in the past but this last time was very disappointing and disheartening. More

by VGARY59437
Customer Service
Price
Recommend Dealer
No
Employees Worked With
None of the above
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Sep 07, 2022 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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September 04, 2022

Warrenty repair finished before estimated Nobu provides professional and knowledgeable service every time thanks again! More

by jgamr4lif
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
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Sep 07, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 04, 2022

Got my car serviced & Ozzy was very helpful in guiding me to there service department. Best service department in the area More

by CINDYRUBIO34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osbaldo “Ozzy” Rubio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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September 04, 2022

Customer service is excellent! Thank you! Jonathan is awesome! He took the time to explain everything I needed to know! More

by JCASTANEDAPUSD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Sep 07, 2022 -

Mark Christopher Auto Center responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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September 04, 2022

Excellent service. Tony the salesman was not pushy. He was knowledgeable, easy going, and friendly! I appreciate his honesty when he didn’t know an answer, he said he d More

by darlineg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincenzo Catalano, Tony Catalano
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Sep 07, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to share your feedback regarding your experience at Mark Christopher Auto Center and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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