Mark Christopher Auto Center

I called the service center to schedule a visit for three things. First, an oil change, second, a recall, and third, the touchscreen in the center console had spots that were not responsive to touch. When I things. First, an oil change, second, a recall, and third, the touchscreen in the center console had spots that were not responsive to touch. When I called to schedule, they said they did not have parts for the recall; but could get them in a day. They also mentioned that they would probably need the vehicle for most of they day, so if I could drop it off in the morning, that would be best. That all was fine, I made the appointment for a few weeks out, for an early AM drop off. Since the work could take a while, they confirmed that they would give me an Uber home. When I arrived at the maintenance center, there was a long line of cars before it even opened. When a representative finally got to my vehicle, they mentioned there was a long line, but they would do what they can. Also, they asked if I was staying there or leaving. I told them that I was told I could get an Uber home. The representative was taken back and said that they do not do that. After some discussion, they had me talk to another representative inside. Eventually, instead of ordering me an Uber, they said they would reimburse me for my own. Throughout the whole day I never received any updates on the status. About 2 hours before they closed, I called to check in. They said the oil change was done, they didn’t have parts for the recall, and the touchscreen was bad, it would need to be replaced. Since I had scheduled it so far in advance, I was really upset when they said they didn’t have the parts. As for the display, I knew would need to be replaced, I was primarily interested in an estimate, which came out to around to $1200, decided to pass on that. I went to get the vehicle, since they were essentially done with it. When I got there, they somehow just got the parts in for the recall and asked if I could wait another hour or come back the next day. I told them absolutely not and to give me my keys. It was at this time I learned I would have to email in the Uber receipt for reimbursement, and the best part, they charged me $100 to let me know the display was bad! Later that night, I emailed the Uber receipt to the service rep. Also, I found the display online for about $100. Apparently, GM has an ongoing issue with these. It took me just over an hour to replace it myself. How they can charge $1200 is beyond me. About 2 weeks went by and I had had not received the Uber reimbursement, so I called to check in and got some story about why it wasn’t issued yet, but they would get it done. Another couple of weeks, still nothing so I called again. This time they asked me to resubmit the receipt since they couldn’t find it from the first time, so I did. About another month goes by, still no reimbursement, I call once again. Some new story about how it should be coming, blah blah blah. Fast forward almost 4 months and about a dozen phone calls, and I finally get the reimbursement. I will never be going back to this service center and will never recommend them to anyone. More

Great people, very professional and displays that they care about your needs and safety and great service highly recommend this dealership care about your needs and safety and great service highly recommend this dealership More

Quick service, The repairs were done as promised and we are very happy.thank you very much are very happy.thank you very much More

Was pleased with service …but I called after my car was done to ask a question about the things they found wrong with my car. I called the girl that was assigned to me and she never called me back done to ask a question about the things they found wrong with my car. I called the girl that was assigned to me and she never called me back More

I called your parts department and ordered a new rear under seat tool box for my 2022 Silverado 2500 HD that I purchased from you. The parts department told me it would be delivered possibly that day or under seat tool box for my 2022 Silverado 2500 HD that I purchased from you. The parts department told me it would be delivered possibly that day or next. I asked If I could have it installed also and he said yes and he scheduled me for an appointment in a few days to have it installed. I showed up real early and the service man was being sarcastic and telling me there’s nothing in the computer about this and the sales man cod tell me anything but that doesn’t make it so. He told me I would have to wait an hour until parts got in. Fortunately parts got in early and they found the tool box. I also had service install wheel locks I also had previously perched there. I was u happy to see that they charged me more for both installations than what you advertise on your web sites for both. Also the technician that installed the tool box never bothered to cut the floor mat and just put it over the top of the floor mat. He cut corners and I paid over $90.00 dollars for that install and all he did was unpack it out of a box lift my seat and tightened the two screws that hold it in place. Had I have known I could have done it myself. The lug nut installation you advertise on your web site at $24.00 but you charged me $35.not sure I will be using your service department for my truck or your parts department if this is the way you treat your customers. More

I am always treated nicely by the people who I come in contact with during the servicing of my car. contact with during the servicing of my car. More

When I got there I was bounced around between service people. People that paid after me got car back before me. When I questioned the service I was brushed off by cashier. She was indifferent. Very poor people. People that paid after me got car back before me. When I questioned the service I was brushed off by cashier. She was indifferent. Very poor Customer service More

Easy to deal with, Kyle was knowledgeable, helpful and not pushy. I will recommend this dealership to other people not pushy. I will recommend this dealership to other people More

Dealership was clean, well stocked with a pleasant atmosphere and competitive prices! Staff was reassuring, helpful, knowledgeable, caring and confident WITHOUT being pushy! I am especially grateful atmosphere and competitive prices! Staff was reassuring, helpful, knowledgeable, caring and confident WITHOUT being pushy! I am especially grateful for my Sales Person, Gerald Waters! He’s the BEST! You better believe I’m telling my friends! More

Service was performed on my CTS. I was expecting to pay a large amount but not that much. Good thing is Nobu gave me great customer service and advised me of my warranty on job perfo I was expecting to pay a large amount but not that much. Good thing is Nobu gave me great customer service and advised me of my warranty on job performed. Quoted me on other things needed too. More