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Mark Christopher Auto Center

Ontario, CA

4.5
10,061 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,061 reviews

December 15, 2021

Tony was very professional and answered all our questions without hesitation. We had an amazing experience. More

by cowboyposse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincenzo Catalano, Tony Catalano
Dec 17, 2021 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 15, 2021

I’ve come twice for service. Both times check in was an absolute disaster. It took well over half an hour to even be acknowledged then even longer to officially be checked in. I came in for a sensor issu More

by Chrissykarlson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 16, 2021 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 15, 2021

Scheduled appointments are not really appointments. Shuttles aren’t plentiful. You’ve closed the Cadillac repair division, putting all owners in the same category. MC needs to return to their original More

by BARBARAFULBRIGHT47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 16, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 14, 2021

The service advisor (Cesar) was really helpful and apologetic when he realized I was waiting for a long time. More

by aizza2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar
Dec 16, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this review. We are pleased to hear that Cesar was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 14, 2021

Always a pleasure having Ray to work with. He's very helpful and understanding and knows what my vehicle needs! Thank you! More

by miguelka2307
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Dec 16, 2021 -

Mark Christopher Auto Center responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 13, 2021

This is the first time in several years that I had a chance to use Mark Christopher service center. I can’t believe how professional and thorough service manager and crew were about getting my vehicle b More

by PSTANFEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick, Matt Torres
Dec 15, 2021 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and we are glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 13, 2021

Been in for an oil change twice now and both time my Def was not check, you put new brake pads on for a recall but did not reset the time line for brake pads. I will be going to another dealer after this se More

by gene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray in service
Dec 15, 2021 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 12, 2021

Service department employees have no people skills, no knowledge of there job, and no communication skills. I have always brought my vehicle here for service since I bought the vehicle at this location an More

by CHEKO951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Silva and (Manager) Mike
Dec 15, 2021 -

Mark Christopher Auto Center responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 12, 2021

Staff just did not seem to care about the customer after they sold the vehicle. Difficult to get anybody to give me the time of day after I purchased. Before I purchased I was the most important person on t More

by DRCNSLR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Trimble
Dec 15, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 12, 2021

I really like mark christopher dealerThey are very I really like mark christopher dealer They are very professional & good treat customers. All of them were so nice Erik silver , nobe & other employ More

by New bachtel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erik silver,bobe
Dec 14, 2021 -

Mark Christopher Auto Center responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our team was there to provide you with such exceptional service! Thank you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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