Back

Mark Christopher Auto Center

Ontario, CA

4.6
10,200 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
Contact Dealership

2131 E Convention Center Way

Ontario, CA

91764

Directions

By Type

Showing 10,200 reviews

September 04, 2021

Professional, honest and friendly people! Needed accessories for my Equinox purchase. They ordered the matts quickly and contacted me when ready to pick up. Bryon was willing to stay late so I cou More

by SDA01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Morales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincenzo Catalano
Sep 07, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 04, 2021

Great customer service and very professional.Fast, Great customer service and very professional. Fast, accurate and provides important information regarding you vehicle. I enjoy coming to mark Christo More

by HERRERABERNICE83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik, Matt Torres
Sep 07, 2021 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 04, 2021

I walked in looking for a Tahoe, and walked out with a fully loaded Z71 2021 at the monthly payment I wanted. Great service all around More

by CHARDANEE20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Pena
Sep 07, 2021 -

Mark Christopher Auto Center responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 04, 2021

Great job the service department found out the problem and hopefully it’s fixed now thank you very much for your services I will return again More

by RODERICK750
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric in the service department
Sep 07, 2021 -

Mark Christopher Auto Center responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 07, 2021 -

RODERICK750 responded

Yes I would like a free oil change please thank you

September 04, 2021

$2800 to replace the AC condenser and it lasted three days. No loaner car offered. No shuttle service to work. For the second repair I arrived at 5:07 to pick up my car and they would not acknowledge me More

by Richkinney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray
Sep 07, 2021 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 08, 2021 -

Richkinney responded

Jeff, If you were really concerned with customer service you would have called me. Instead you put the onus back on me (the customer). I am not interested in calling you "so we can address this together". I am posting my experience and this exchange to Yelp, Facebook and Instagram. My goal is to draw as much attention as I can to your team and encourage your ownership to make much needed changes, starting with you.

September 04, 2021

Brought car in was told there was no rentals so I stayed at dealership. Fours go by told car is ready. Get in and what I brought it in for clearly wasn’t fixed. Waited another 2.5 hrs only to be told they d More

by BILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure but everyone was awful, Matt Torres
Sep 07, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, Bill. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 04, 2021

Really don't know how Nobu Domon and his cohorts do it! The service department is extremely busy and yet I was greeted in a friendly, respectful, timely manner. My service request was completed quickly and More

by SANDAYL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Sep 07, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 03, 2021

Poor communication1. This is the second time in a row Poor communication 1. This is the second time in a row I’ve waited over 3 hours for my oil change, and wasn’t notified that it was complete until I More

by cjones8204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dept
Sep 07, 2021 -

Mark Christopher Auto Center responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 16, 2021 -

cjones8204 responded

Hello Jeff, Thank you noticing my feedback.

September 03, 2021

The service department did an outstanding job working on my 2005 H2. Service manager was extremely helpful and gave me an honest estimate. Well Done More

by estradausmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Sep 05, 2021 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 03, 2021

We've been going to Mark Christopher's for some time. Always excellent service and most helpful and courteous personnel. Nobu has been our go to support and always very satisfied. Very pleasant and grea More

by Jnpvalona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Sep 03, 2021 -

Mark Christopher Auto Center responded

Jnpvalona, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

...
535
...