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Mark Christopher Auto Center

Ontario, CA

4.6
10,722 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,722 reviews

July 17, 2021

I like to thank Jonathan Click for helping me out on purchasing my vehicle and putting me on a 2021 GMC Canyon. Thank you Jonathan Click for making it happen. I’m so happy with my perches. More

by emonclova
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Mark Christopher Auto Center responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Jonathan and our team were helpful during your visit and that you love your new 2021 GMC Canyon. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 17, 2021

I have no problem with the dealership. However, my service guy was manipulating, dishonest and right down rude. (Manipulating)He told me he would wave an item just to get me to pay the larger price. More

by jbkc87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan / One star!
Jul 22, 2021 -

Mark Christopher Auto Center responded

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Mark Christopher Auto Center. We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2021

The experience we had was awesome it felt like talking to a friend no hassle just straight talk ask us on what was important to us More

by IBELA14U
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ceaser
Jul 21, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 16, 2021

I waited 3 hours for an oil change that I had an appointment for. I don't understand what took the technician so long to complete. More

by brandmeyer1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 20, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 16, 2021

Excellent service 100% professional No harassing giving Excellent service 100% professional No harassing giving the opportunity to the customers to express his Necessity Great experience Definitely I More

by COSWALDO58
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Customer w
Jul 21, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 16, 2021

Extremely dissatisfied, I have bought 5 cars from this dealership in the past. They kept my car longer than it should have been, did not give me a car comparable to my needs, and returned my car filthy. More

by nutrishopfullerton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not here
Jul 22, 2021 -

Mark Christopher Auto Center responded

We appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 16, 2021

Everyone was very professional and answered all my concerns and made the Purchasing process enjoyable I will Definitely recommend Chevrolet to anyone that is interested in buying a new vehicle More

by RFEIVOU
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Noble
Jul 21, 2021 -

Mark Christopher Auto Center responded

We cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 16, 2021

Service time too long!Estimated time was two hours. It Service time too long! Estimated time was two hours. It took four hours for oil change. It should not take four hours for an oil change. More

by Perryhomebase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Villalobos, Matt Torres
Jul 22, 2021 -

Mark Christopher Auto Center responded

It is apparent that your oil change service wasn’t carried out in a satisfactory manner. We hope to always provide a positive experience, and it appears your time spent with us does not reflect that value. Thank you for letting us know so we can make the necessary customer service adjustments. Please contact us at your earliest convenience if you’d like to discuss your experience further. We look forward to speaking with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 15, 2021

The dealership was very friendly promise my time of my vehicle in a tiny matter. Service department was very helpful my service rep. Ray peters was very helpful I will be doing my business there for my oi More

by Jason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray peters
Jul 20, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 15, 2021

My service advisor was good, very professional and patient and listened to all my concerns. Made my trip to the dealership easy and fast safe. More

by GUESTE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of name
Jul 20, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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