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Mark Christopher Auto Center

Ontario, CA

4.5
10,123 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,123 reviews

March 15, 2021

Mario was an awesome salesman. Very helpful. But the management was very disappointing to my wife and I. I was purchasing a car you had advertise , and just because I wanted to get my own financing and More

by Jmmcjj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Below is the rating for Mario
Mar 22, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 15, 2021

You are kidding right!?Serious problems with the very You are kidding right!? Serious problems with the very expensive car I bought. Could not speak with business owners. Returned car due to lemon More

by kld1122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dealership
Mar 17, 2021 -

Mark Christopher Auto Center responded

We’ve received your comments and are reviewing your feedback with our team.

March 14, 2021

My car was towed in on a Sunday. I talked to Jeff Rizzi and Nobu Damon on Monday. They ordered the parts and had my car running like new in a day and a half. Outstanding service Nobu kept me updated each d More

by DVANNISPEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 14, 2021

My inital experience when I arrived was not good...I was actually going to leave. The Sales Rep that approached us didn't even occupany my family to look at a specific vehicle he just pointed us in the dire More

by Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Sanchez
Mar 15, 2021 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 14, 2021

I have worked with this dealership for many of my vehicles. Very helpful Alex in sales and Sam in finance. I highly recommend this dealership for More

by mac8
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Mark Christopher Auto Center responded

Hi and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 14, 2021

My name is James Otero. I'm very disappointed with the technicians. When I drove my truck home it still hesitated slightly,oh well. They didn't take out my air filter and clean out all the leaves inside i More

by James m. Otero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobu was great very helpful .3 days my truck was there.
Mar 15, 2021 -

Mark Christopher Auto Center responded

Hello James, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me to get in touch so we can work towards an understanding. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 13, 2021

Avo is awesome! Avo was a pleasure to work with, he was honest and very helpful. He did a great job keeping me informed the whole time my truck was in the shop. More

by alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
Mar 15, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 13, 2021

We had to bring our veh back 3 times before you guys identified the problem we haven't experienced the issue again so we hope it has been resolved. More

by PETES_RAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Mar 15, 2021 -

Mark Christopher Auto Center responded

We appreciate your kind words, Pete. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 13, 2021

Was disappointed after service .. Juan called me to go to cashier and cashier did not have paperwork ready and keys to vehicle not ready had to wait another 10 minutes didn’t accept other dealership GMC cou More

by Bobbyo11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Mar 15, 2021 -

Mark Christopher Auto Center responded

Bobby, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 13, 2021

2 hours for an oil change with tire rotation. Then it took 15 minutes to get my keys. Forgot to give wheel locks back And I had to return to the dealership to pick them up. Not friendly, disorganized, More

by mfg6451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No names
Mar 15, 2021 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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