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Mark Christopher Auto Center

Ontario, CA

4.5
10,104 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,104 reviews

January 22, 2021

Quick service but didn’t check the notes on the appointment. They didn’t do as I asked for with the tires and add air to them. More

by CARPNA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 21, 2021

Mark Christopher has made significant adjustments to accommodate customers during this pandemic. Nobu is my advisor and was and still is very responsive. The pricing is fair and I appreciate all the e More

by B Kennedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Jan 26, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 21, 2021

Great job! I did not have to wait very long for my oil change and they saved me money by letting me know I didn’t need new air filter like I though after all! More

by adriennecarey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
There was a nice lady who helped me. She was friendly and professional
Jan 26, 2021 -

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 21, 2021

Easy to make an appointment, courteous staff, work done quickly! We have been customers since 1990 and keep coming back, even when we lived in Lake Elsinore! More

by AMBQUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Espinosa
Jan 26, 2021 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 21, 2021

Dario in service was great, very professional & polite. He called me within a few hours to inform me of the diagnosis and quote. He Kept me informed throughout the repairs , and they were completed later More

by romerobryan11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Jan 26, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 21, 2021

A recall. Didn’t receive a letter from GM, but appeared business/section of the LA Times. A wait time less than anticipated initially told. More

by Cgrrsswell
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray, Sandra
Jan 26, 2021 -

Mark Christopher Auto Center responded

Thank you for the feedback! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 21, 2021

Second time I’ve received an oil change there. I dropped my car of and was given no expected time of completion. When I returned the next day no hello or good morning just go to the cashier. Go to the cas More

by lclemmons121041
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
A female service representative
Jan 25, 2021 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 21, 2021

Customer service was great and they did an excellent job on the repair of my vehicle. I will be taking my vehicle back to mark christopher auto center and will be referring my friend and family to them. Av More

by CUBA1933
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo injian
Jan 26, 2021 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 21, 2021

Came in for oil change a tire rotation at 30.000 miles change oil every 5.000 miles was told that they suggested I have transmission an fuel injection a rear differential service it’s amazing that at 30.0 More

by BRIGITTEANDTIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 26, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to leave us this feedback. If you have any further needs or questions, please give us a call. We're always happy to help! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 21, 2021

everything was just as expected, good service from the beginning to the end. i will definatelty bring back my vehicles in for service. thank you..... More

by ringer922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Mark Christopher Auto Center responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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