Mark Christopher Auto Center

I had a 12:40 appointment. I got there at 12:20. Went in to speak to the lady/ service consultant about my vehicle. She asked about my previous vehicle. I told her what I had. She asked me why would I trade to speak to the lady/ service consultant about my vehicle. She asked about my previous vehicle. I told her what I had. She asked me why would I trade that in for the car I got now. I explained to her about gas and everything it was too much. She proceeded to check me in. I asked her about roughly how long the wait would be. She told me about an hour maybe two she didn't know. At 2:20 I saw my car go by I thought it was done. That's when they were taking it back to see what was wrong with it. The mechanic brought my car back up so I could show him why I bought it in. My car would not display the error message I get from time to time. He took my car back. After another period of waiting I had a phone call from one of the service consultants. He told me my car was ready that they could not recreate what was happening. So I asked him that nothing was done to my car he said yes. Then I asked if I could take pictures of when my car was giving me the error message so I didn't have to wait 4 hours to be told that nothing was done to my car again. He told me he didn't know. I asked him if he could ask the manager. I ended up in the manager's office speaking with him. I told him I understood that they have to recreate the problem. But if I could take pictures so they had proof of the time and date. I didn't want to bring my car back in for the same problem if they weren't able to recreate it in the time that they had it. He said I could take pictures but usually they have to recreate the issue in order to fix it. And I once again went over what I previously said. He ended up calling back to the mechanic asking if they had the part. They did and ended up fixing it. The service technician who helped me at the end was very nice and polite. He held The door open for me and walked me to the cashier so I could check out. More

Love the hospitality and wonderful customer service they always provide that’s the reason why I always choose these car dealer where I bought my second car always provide that’s the reason why I always choose these car dealer where I bought my second car More

As always your staff are very good. deliver a professional and efficient service. Thank you for a job well done. professional and efficient service. Thank you for a job well done. More

Service was very busy. I checked in as quickly as they could. I asked for and received an oil change service with tire rotation. Did not receive info on air pressure adjustments break condition or life ex could. I asked for and received an oil change service with tire rotation. Did not receive info on air pressure adjustments break condition or life expectancy status on other fluid levels. Received no car condition review when I picked up the car. Instructed to pay cashier n pickup your car. That's it. I don't feel comfortable returning for service on my car. More

Excellent customer service and mechanic service hourly is perfect for those people with early jobs perfect for those people with early jobs More

After being gouged yesterday for new brake pads, resurfaced rotors, brake fluid exchange and a new heater hose for $900, Mark Christopher lost my business. I have a Chevy Silverado and a Corvette. I resurfaced rotors, brake fluid exchange and a new heater hose for $900, Mark Christopher lost my business. I have a Chevy Silverado and a Corvette. I’m only one customer, but I’ll steer people away from the dealership rather than promoting it now. More

Joe Gonzales is outstanding to work with. We have bought our last four vehicles from him. our last four vehicles from him. More

Erik Silva was very professional and polite!! Friendly staff and facilities were very clean and accommodating. staff and facilities were very clean and accommodating. More

Excellent car buying experience!! Ceasar and Ray were exceptional through the whole process. We had our 3 young children with us and Ray was so friendly and kind bringing them snacks and drinks to keep t exceptional through the whole process. We had our 3 young children with us and Ray was so friendly and kind bringing them snacks and drinks to keep them happy! Ceasar was our salesperson and he was respectful , kind, knowledgeable, and professional! This team definitely went above and beyond to get us into our brand new 2021 suburban. They kept fighting for us and really kept us as their priority. Would definitely recommend this team to anyone needing the best car buying experience! We appreciate all the hard work you did for us! More

Excellent customer service and communication!! Would definitely recommend this team to anyone needing quality services. definitely recommend this team to anyone needing quality services. More