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Mark Christopher Auto Center

Ontario, CA

4.6
10,185 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,186 reviews

December 12, 2020

I was disappointed that my service person Jackie did not call or text me to tell me that truck was ready for pick up it was there for almost a week before I had to call in to see if it was ready. I did tex More

by Michelle.zepeda91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie
Dec 15, 2020 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide, Michelle. Please call us when you can so we can address this together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 11, 2020

This was my first visit and was very pleasant. Everyone was very helpful and on the ball. I had a 7am appointment and was out by 7 50. I give you a 5 star rating excellent service More

by Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 15, 2020 -

Mark Christopher Auto Center responded

Eric, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 11, 2020

Dropped off was very quick and service was also completed quickly with in a couple of hours. Pick up smooth and car delivered with great care More

by DAWSON_CRAIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 15, 2020 -

Mark Christopher Auto Center responded

Craig, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 11, 2020

Told me what I needed to do to fix the issue I was having Jeff Rizzi and his team are awsome,they took the time to let me look at what the issue might be. More

by stomper67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Mark Christopher Auto Center responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Dec 15, 2020 -

stomper67 responded

Thank you for caring!

December 10, 2020

I would like to know how you bill your labor. I was billed 400 dollars in labor for a job that took about 1.5 hours to complete. That see a little outrageous to me. I have been having all of my maint More

by femath16
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
injian
Dec 15, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 10, 2020

I was there for 2:30 hours before I got some input about my truck,and that's not until I got up and went to find out for myself,other than that they did a good job on my truck More

by delgadojoaquin24@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Jacqueline Klosky
Dec 12, 2020 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 09, 2020

The appointment system is misleading. I expect to go in at my time and get my work done. My appointment was at 10:00, which I was not shocked was a long ling of cars. I had to wait for all the cars in fr More

by DAVID6461
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julie Escobar
Dec 12, 2020 -

Mark Christopher Auto Center responded

David, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 09, 2020

My advisor Ray Peters was great. Very polite, professional, and charismatic. Ray eplained the issue and how they fixed it in a way that I was able to understand. More

by RAMIREZD2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Dec 10, 2020 -

Mark Christopher Auto Center responded

Thanks for your outstanding review! I'm very happy to hear that Ray was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 09, 2020

Nothing but great things to say about the service I always receive at Mark Christopher Cadillac dealer even with COVID going on. Thx again Nobu! More

by kbugg2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Dec 09, 2020 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 08, 2020

I AM NOT SATISFIED with my service. I’ve had to come back twice and now I have to return for a third time, NOT SATISFIED! More

by Dr. J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Peters
Dec 09, 2020 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please contact us when you can so we can address this together. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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