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Mark Christopher Auto Center

Ontario, CA

4.7
11,768 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 11,768 reviews

September 01, 2021

Provided false diagnosis that cost $2100. On second visit discovered the actual issue was a $300 minor fix. My issue is still not completely resolved and will now have to seek an outside opinion. More

by Dissatisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobu
Sep 03, 2021 -

Mark Christopher Auto Center responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 01, 2021

Great service and caring individuals.higjly recommend Brian Noble and the parts and service team at Mark Christopher. Auti Group. 5 star recomendation very helpful and courteous.. More

by CJMCGINLEY27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Villalobos, Brian Noble, Matt Torres
Sep 03, 2021 -

Mark Christopher Auto Center responded

We cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 01, 2021

They work seriously and responsibly, and we can communicate effectively with each other. Their service is good, my car is fixed and I like it here. More

by CHANGJH2116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Silva
Sep 03, 2021 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 01, 2021

Walk in an you just stand there. Then the cashier acts like they are bothered. They hand you paperwork and you have to figure out what the paperwork is covering. There’s a complimentary vehicle check but More

by Ericj1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea what their names are (this was 8/31)
Sep 03, 2021 -

Mark Christopher Auto Center responded

Eric, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 01, 2021

Service for my Cadillac used to be outstanding before all cars were consolidated at the Chevy service center. Now I have to wait twice as long and some services not performed. Go back to the old way and I wo More

by Bestestnanaever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario gomez, Matt Torres
Sep 03, 2021 -

Mark Christopher Auto Center responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 01, 2021

Jason was GREAT!.I called beforehand because I hate the process of buying a new vehicle. He made it quite painless, quick and I left with the vehicle I really wanted. More

by RDHENDERSONJR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 01, 2021

Very difficult to talk to the service department. Transfer to many people number of times before I will get to the right person. When I arrived people weren’t very friendly either. It didn’t used to More

by Carolina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray, I think. He was good.
Sep 03, 2021 -

Mark Christopher Auto Center responded

On behalf of our dealership, we appreciate you bringing these issues regarding your recent visit to our attention. We strive to ensure an excellent experience and would appreciate the opportunity to hear more about what happened. Please contact us directly at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 31, 2021

My truck was done on time and all services were performed. The Service Advisor Ray Peters was fantastic! He welcome me and went over the services that are recommended and needed. More

by brandonher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Sep 02, 2021 -

Mark Christopher Auto Center responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 31, 2021

The sales Edy is very helpful. No more comments. Only went there one time. This setup is not good. How about people don’t want to More

by JENNYZHANGART
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edy Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 31, 2021

I had an appointment at 9:50 took me more than 25min before someone can help at the end they recomended a service that I need for the amount of $547 More

by almamark10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu Domon, Matt Torres
Sep 03, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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